desperate to leave Eon, but storage heaters/very old meter

Bluebirdman_of_Alcathays

It's hard to tell (I have no idea who/what tadea is for instance), but going through post #20, it would appear that the main issue is e.on not reading your meter?

If that's honestly what this is about, then you're on a hiding to nothing. Companies only have to read them once every 2 years, the rest is down to you. The meters may be awkwardly placed, but I see from your other thread that you've managed to photograph them easily enough.

I know all energy companies receive complaints, but generally e.on are one of the better regarded, and their reps have been helpful here. It may be that they (like myself) are struggling to see how to help you here.

catalina66

Bluebirdman_of_Alcathays wrote: »

It's hard to tell (I have no idea who/what tadea is for instance), but going through post #20, it would appear that the main issue is e.on not reading your meter?

If that's honestly what this is about, then you're on a hiding to nothing. Companies only have to read them once every 2 years, the rest is down to you. The meters may be awkwardly placed, but I see from your other thread that you've managed to photograph them easily enough.

I know all energy companies receive complaints, but generally e.on are one of the better regarded, and their reps have been helpful here. It may be that they (like myself) are struggling to see how to help you here.

Tadea check energy setup and liaise with suppliers if anything's amiss.

I described all the issues with eon, and am amazed nobody seems to think what's been done is wrong, including the reps. The Priority Services Register details readings done quarterly.

My health has worsened very much since last year, and it was difficult to take those photographs ... I was receiving no support, no knowledge of the PSR scheme ... the other thread detailed that it was difficult for me to take the photos and that the PSR scheme was suggested, so it wasn't 'easy' at all.

I'm seeing countless similar complaints about eon, and heatwise, on this site, and they are not rated as the top energy company at all. The reps have just stopped answering me ... no answer to direct questions about the lack of May reading and bill, and about if a reading/bill can be sorted out before the August 22 bill they say is due, but which I doubt will arrive. All that was suggested was that I pay hundreds to move the meter so I can take readings myself ... PSR scheme entirely not followed, and no apology for that, or for putting pressure on me by not doing the promised meter readings and not producing a bill. Illustrates further the issues I've been having with eon. Before more comment is made, it was absolutely impossible for me to address this matter prior to now, due to circumstances being very difficult.

I just want to know how to get to where I needn't be with eon, as well as away from the double standing charge and a tariff that is far too expensive.

Bluebirdman_of_Alcathays

catalina66 wrote: »

Tadea check energy setup and liaise with suppliers if anything's amiss.

OK thanks. Never heard of them before, I can't help but wonder what's in it for them, but I'm a cynic to the core!

I described all the issues with eon, and am amazed nobody seems to think what's been done is wrong, including the reps. The Priority Services Register details readings done quarterly.

I missed the part where you said you're on the PSR, my apologies. It's worth noting that OFGEM say a supplier should read the meter if nobody on the property is capable of reading it. Perhaps e.on think you are capable? If you're not, let them know. I'm sure a simple one line email to their rep will suffice.


My health has worsened very much since last year, and it was difficult to take those photographs ... I was receiving no support, no knowledge of the PSR scheme ... the other thread detailed that it was difficult for me to take the photos and that the PSR scheme was suggested, so it wasn't 'easy' at all.

I'm seeing countless similar complaints about eon, and heatwise, on this site, and they are not rated as the top energy company at all. The reps have just stopped answering me ... no answer to direct questions about the lack of May reading and bill, and about if a reading/bill can be sorted out before the August 22 bill they say is due, but which I doubt will arrive. All that was suggested was that I pay hundreds to move the meter so I can take readings myself ... PSR scheme entirely not followed, and no apology for that, or for putting pressure on me by not doing the promised meter readings and not producing a bill. Illustrates further the issues I've been having with eon. Before more comment is made, it was absolutely impossible for me to address this matter prior to now, due to circumstances being very difficult.

They're not the top rated supplier, (I don't think I said they were!), but they are the best of the big 6. http://www.which.co.uk/switch/energy-suppliers/energy-companies-rated
At least they have a rep here, the only other major company that does is npower, who in true npower fashion answers everything a week late!

I just want to know how to get to where I needn't be with eon, as well as away from the double standing charge and a tariff that is far too expensive.

The double standing charge will happen anywhere you go. As has been explained, you're unlikely to be able to change supplier. If you really want to do this, you'll have to either

1 - Have the meters changed to an e7 system, this will be costly.
2 - Move

Back to your main problem, do you not have a friend/relative that can read your meter?

Sailbadthesinner2

You could try what I did.
First I got SSE to swap the old E7 (hot water only) meter for an E10 meter on the whole installation. They did this at no charge. Then I switched to OVO and got their E7 rates but for the full E10 hours. (They don't offer an E10 tariff but apply E7 rates to all dual rate meters).
Saving a bundle and OVO customer service is excellent. They also pay me 3% tax free on credit balance. I'm deliberately overpaying my OVO bill at £300 pcm via a Santander 123 account who also give me 2% cashback on the energy bill.


WIN, WIN, WIN.


Money saving at its best!

macman

Is there no one who can read the meters for you on a quarterly basis?

lstar337

Sailbadthesinner2 wrote: »

I switched to OVO and got their E7 rates but for the full E10 hours. (They don't offer an E10 tariff but apply E7 rates to all dual rate meters).

Interesting.

catalina66

Sailbadthesinner2 wrote: »

You could try what I did.
First I got SSE to swap the old E7 (hot water only) meter for an E10 meter on the whole installation. They did this at no charge. Then I switched to OVO and got their E7 rates but for the full E10 hours. (They don't offer an E10 tariff but apply E7 rates to all dual rate meters).
Saving a bundle and OVO customer service is excellent. They also pay me 3% tax free on credit balance. I'm deliberately overpaying my OVO bill at £300 pcm via a Santander 123 account who also give me 2% cashback on the energy bill.


WIN, WIN, WIN.


Money saving at its best!

Thanks Sailbadthesinner2 :-) Wonderful to hear about Ovo's customer service. Glad it's worked out so great for you. Gives me hope, and I'll look forward to talking with Ovo. :beer:

catalina66

Just did live chat with Ovo, and they said I'd need to get eon to change the meters to an E7 meter. I asked about PSR, if meter readings days are arranged, and he seemed to think so, so that sounds good. I was impressed that for those who can take their own meter readings, it's usually asked for by Ovo monthly.

I'd used the online quote facility first, inputting £40 electricity usage a month, as I used that with EDF before, for gas and electricity. No idea of my actual usage this year, with so much hassle with eon, but the quote came out as me saving £103 via an E7 tariff with Ovo. I said to the man that I'd give it some thought and will contact eon for information about changing meters. I think the housing association will need to have an electrician check things first? I'd lose my daytime hours of heat, but could save some money (including getting rid of the second standing charge) and at least be with a reliable supplier?

catalina66

Starting to panic a bit, so could I please ask if it's better to ask eon to change to an E7 or standard meter? I understand they don't charge for a heatwise meter change, but I need to contact the housing association about an electrician checking things over first?
Thanks.

catalina66

bumping :-)