IJT Direct - Refusing refund, theft of parcel

divepro

A question for you legally minded.

As the Company is based in Jersey but they are dispatching from Somerset, does this make any difference concerning their terms, as in how it would apply to the consumers act?

divepro

This was the term:

Retention of Title
All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time at which the goods are allocated and/or charged to your card or account. The sale takes place in Jersey and is concluded in Jersey.
IJT Direct Limited retains title to all goods supplied until such time as they have been fully paid for.



How can they get away with this? Surely there must be loads of issues with this company?

divepro

Update on police visit:

They visited at 10 this morning and explained that there is really nothing they can do. Once a parcel is delivered, even if it someone`s else, it can/ may become the property of the neighbor, as its been delivered to them in their home.
So no recourse with that.
I think the only thing left is to contact DPD, as they were only supposed to deliver the parcel on Monday the 21st. If they refuse liability, Trading standards I guess. IJT have already stated they will not be helping further.

pmduk

I'd try your card company for a chargeback. I'm also pretty sceptical abut the police advice, remember, they're not lawyers and have no training in consumer law.

IJT are always pretty useless when it comes to anything approaching customer service.

divepro

Yep I guess so.

The neighbor even offered to write a letter stating that he never received the parcel, to help for a chargeback. Either he`s a pro or completely innocent! Guess I will never find out the real truth on this one. I think the whole process of deliveries need to change, there is the pressure on drivers to deliver, no matter what, otherwise they are not paid (for that particular delivery). I guess its pretty easy for drivers to pull scams themselves, as at the end of the day, the police cannot do nothing about it. Its their word against someone else, and unless there is CCTV to record it , forget about it.

Still feel robbed though :-(

Johno100

divepro wrote: »

Yep I guess so.

The neighbor even offered to write a letter stating that he never received the parcel, to help for a chargeback. Either he`s a pro or completely innocent! Guess I will never find out the real truth on this one. I think the whole process of deliveries need to change, there is the pressure on drivers to deliver, no matter what, otherwise they are not paid (for that particular delivery). I guess its pretty easy for drivers to pull scams themselves, as at the end of the day, the police cannot do nothing about it. Its their word against someone else, and unless there is CCTV to record it , forget about it.

Still feel robbed though :-(

Although I would suspect if this sort of scenario became a regular event for a particular driver then alarm bells would soon begin to ring at the couriers head office.

System

The neighbor even offered to write a letter

and print it out on his new printer?

mattyprice4004

You have no recourse against DPD - you have no contract with them.

mynameisdave

divepro wrote: »

Update on police visit:

They visited at 10 this morning and explained that there is really nothing they can do. Once a parcel is delivered, even if it someone`s else, it can/ may become the property of the neighbor, as its been delivered to them in their home.
So no recourse with that.

The police are wrong. A criminal offence has been committed (assuming of course DPD are being truthful in saying that was indeed the neighbour who took delivery) and it has not become their property.

shaun_from_Africa

Even if the neighbour did not get the delivery, a criminal offence may still have been committed.
Forging the neighbours signature is illegal if the reason for it is to deprive the rightful owners of their goods.

divepro, have you seen the alleged photograph of your neighbours door?
If not you or your neighnour should ask to see this as it's possible that the delivery was made to a totally different house to the one that DPD think it went to.