Possible Bank Cashier Error.

Martynb_

she_who_can_not_cook wrote: »

Go to the bank ask for a manager tell them the time and date and cashier they will look into it to see if that cashier did not balance on that day

I will do just that.

Archi_Bald

Martynb_ wrote: »

So either she miscounted or she didn't hear the amount I asked for

Martynb_ wrote: »

I asked the bank cashier at Santander for £240 and I asked her to put £230 in an envelope and give me £10

Martynb_ wrote: »

I think she made an error, or I simply asked for the wrong amount

Martynb_ wrote: »

I know nothing of banking so I'm lost on that one.

Martynb_ wrote: »

If it happens that she has miscounted, how would that be proved?

it might prove difficult to conclude she miscounted, particularly since you don't appear to be certain of what happened and have different - and conflicting - theories, including "I simply asked for the wrong amount". You need to get your story straight before you talk to them.

agrinnall

The very first thing you have to do is check how much was debited at the time: as karlie88 says, get a mini statement from an ATM. If you do this before you go into the branch will either save you from looking a complete plonker or help you convince yourself that it was an error by the teller.

Everynamestaken

ah, the good old envelope debate.

I've known customers to have a real go at cashiers when they have told the customers that they are not allowed to put money into the envelopes. This however is a prime example as to why they shouldn't do it.

colsten

Does it matter whether the money was in an envelope? Sounds like a complete red herring to me. The OP couldn't possibly prove that an envelope they were given had not been tampered with after "a week and a couple of days" have passed since they were given the envelope with the money.

As agrinall and others said, first thing should be, anyway, for the OP to check their statement.

Hominu

Martynb_ wrote: »

They do if you ask them to. If I asked for £230 it would alll be in tenners. But it wasn't. So either she miscounted or she didn't hear the amount I asked for.

Most (all?) banks will have both CCTV and an audio recording of both what you said and what the staff member said, so they can validate what came out of your account, what you asked for, and if the position balanced at the end of the day. Debiting your account for £240 and giving you £215 would be very easy to detect.

robatwork

Expect it's down the back of the sofa along with some loose change, 3 peanuts and an old plectrum

mel48rose

Cannot understand why you did not count the cash whilst you were still in there or at the very least when you got home??
Don't think the bank will take you seriously after all this time has elapsed tbh. Sounds too silly to be true.

shazzablue

A few years ago I cashed a float cheque for 2k,i requested it be put in an envelope.when I got home I counted it out and had £2650.phoned the bank and asked what the amount on the cheque was,it was 2k.they advised I bring the extra cash back asap as I was liable for it!.mistakes do happen.

PeacefulWaters

1. Always check cash before leaving the teller.
2. If you discover an error later check your facts and contact the management at the branch in question immediately.

It doesn't matter if you have the money in your wallet, an envelope or stuffed down your cleavage.

Oh, and see if you can pay your rent electronically in future.