Sky tv end of contract/new deal in OH name

Kurtis_Blue

talktalktobt wrote: »

Talking through experience mate :cool:.

People frequently use to change their addresses to bybass the initial checks by adding 'a' to the door number. This normally gets picked up at the billing address stage or when the installer visits.

A check is also done against bank detail matches if it is suspected that it is a fraudulent 'new customer' contract.

Sky installers (it was with the exception of AVC, but I believe they have now been taken over by sky) get a very low pay, but are able to get very good commission by avoiding installing equipment (ie. using existing), being quick and identifying false subscriptions.

If you read the contract T&C's it says (quite clearly) that if you take out a new customer deal to which you are not entitled the deal will be removed any you pay full price. The T&C's also state that the 'new customer deal' is per household.

So, what I said is true. I hate this about forums like this - just because someone thinks they know better you are automatically not stating fact. Perhaps knowing I worked in reconnection for Sky for quite some years may help. That being said, I am done with this argument!

The TandC do not state anything like that, feel free to post the part you feel does so I can show you your errors more clearly.

Sky installers certainly do not get commission for not installing.

Adding a b c or x on to your address does not work, if the property is not on the RM data base it does not work for a sign up.

Sky cannot tie you in to a contract for the full amount if you apply for a reduced rate and they feel you are not eligible, that is not legal.

Working for sky on the telephone does not qualify you to have a good knowledge of the facts, quite the opposite in most peoples experience.
I have more years experience in the field than I would like to own up to.

VisionMan

Kurtis_Blue wrote: »

The TandC do not state anything like that, feel free to post the part you feel does so I can show you your errors more clearly.

Sky installers certainly do not get commission for not installing.

Adding a b c or x on to your address does not work, if the property is not on the RM data base it does not work for a sign up.

Sky cannot tie you in to a contract for the full amount if you apply for a reduced rate and they feel you are not eligible, that is not legal.

Working for sky on the telephone does not qualify you to have a good knowledge of the facts, quite the opposite in most peoples experience.
I have more years experience in the field than I would like to own up to.

What he said ^

Companies are tied into the Royal Mail/BT postcode database and if the addresses don't match, they can't sign you up. New builds are a good example of this, as new builds can't sign up for anything, as their address/postcode doesn't exist on the system for about the first 6 -12 months.

talktalktobt

Kurtis_Blue wrote: »

The TandC do not state anything like that, feel free to post the part you feel does so I can show you your errors more clearly.

Sky installers certainly do not get commission for not installing.

Who said anything about not installing? I said making or saving money. If someone signs up to a deal that they are not entitled to, (for example, half price subs) the company makes money by removing their offer and, for example, doubling their income.

Kurtis_Blue wrote: »

Adding a b c or x on to your address does not work, if the property is not on the RM data base it does not work for a sign up.

Kurtis_Blue wrote: »

Sky cannot tie you in to a contract for the full amount if you apply for a reduced rate and they feel you are not eligible, that is not legal.

... but if you do it purposfully...

Kurtis_Blue wrote: »

Working for sky on the telephone does not qualify you to have a good knowledge of the facts, quite the opposite in most peoples experience.
I have more years experience in the field than I would like to own up to.

And here you go for the terms... I usually don't bite but on this occasion

Sky reserves the right in its sole discretion to refuse to honour the offer where there is reason to suspect fraud or abuse.

http://www.sky.com/shop/terms-conditions/offers/ESALSIAF.html

If we end your Sky digital Subscription Contract or your Multiscreen Subscription(s) Contract (or your Multiscreen Subscription ends automatically) during the relevant Minimum Term, we will charge you an early termination charge, unless stated otherwise in the relevant contract

(Ok, you might have to pay the minimum term and not carry on the contract)

You may not be accepted if you owe us any money or your credit or fraud score is unsatisfactory. We can administer your account as we believe reasonable depending on the result of that or any future scoring, which may include applying different payment terms to your account

(d) We will not refund any Subscription Payments or other payments made under this Contract if we end this Contract because you have broken the Conditions. If during the Minimum Term we end this Contract in accordance with Condition 11(b), you will have to pay us an early termination charge. The early termination charge shall not be any more than the charges you would have paid if you had subscribed to our cheapest available Option for the remainder of your Minimum Term less any costs we save, including the cost of no longer providing you with the Service. We may charge your early termination charge directly to any of the credit or debit cards which you have provided us with details of, e.g. when you paid for your Box or installation, and by accepting the terms of this Contract, you authorise us to do so.

(g) You are only entitled to one Interactive Discount per household

http://www.sky.com/shop/terms-conditions/tv/

I'm getting a bit bored of this now... but go have a read yourself. Pretty much comes down to - you sign up to a minimum of 12 months and we can remove any offers (or 'interactive discounts') if you provide incorrect information.

Kurtis_Blue

I know the T&C inside out and now th bits you have posted they are quoted out of context and are irrelevant to the issue.

For example: "(g) You are only entitled to one Interactive Discount per household " is simply a promise to keep the ox connected to a phone line, if you do not you will simply be charged a one of £25.00.
Irrelevant to this.

No where does it state, as you clearly promised it did:

"If you read the contract T&C's it says (quite clearly) that if you take out a new customer deal to which you are not entitled the deal will be removed any you pay full price. The T&C's also state that the 'new customer deal' is per household."

It doesn't say it "quite clearly" or at all.
Utter Utter nonsense

chanz4

myn have never been connected to the phone, or have I been charged and I do have multiroom

madjock1

Kurtis_Blue wrote: »

I know the T&C inside out and now th bits you have posted they are quoted out of context and are irrelevant to the issue.

For example: "(g) You are only entitled to one Interactive Discount per household " is simply a promise to keep the ox connected to a phone line, if you do not you will simply be charged a one of £25.00.
Irrelevant to this.

No where does it state, as you clearly promised it did:

"If you read the contract T&C's it says (quite clearly) that if you take out a new customer deal to which you are not entitled the deal will be removed any you pay full price. The T&C's also state that the 'new customer deal' is per household."

It doesn't say it "quite clearly" or at all.
Utter Utter nonsense

This is not out of context it is not only if the box is conected to the land line the interactive discount applies to equipment and or any incentive you accept to take a new account, I would recomend that people who work in the field at present may know what they mean and may know a wee bit more than outdated knowledge

Kurtis_Blue

madjock1 wrote: »

This is not out of context it is not only if the box is conected to the land line the interactive discount applies to equipment and or any incentive you accept to take a new account, I would recomend that people who work in the field at present may know what they mean and may know a wee bit more than outdated knowledge

No, it is related to the connection of the box to the phone line and the maximum penalty is £25 as the T&C state not a removal of discounts or special offers.
I have no idea why you think differently?

You may find that those based in Skys call centres may be blinded by their training with regards what they would like their customers to do rather than the actual legal situation.
As shown on this forum time and time again, Skys call centres (and VMs) can and do give very incorrect information.

You are correct though as I currently work in the field, and have done for far tooooo long, I do indeed hold current and indepth knowledge.

madjock1

The household refers to all occupants of the household (which you would know kurtis if you have had the experiance you claim) which means that you would not be eligable fora deal as previously correctly stated I have also had many years experiance in this trade and know what I am saying is accurate maybe check before you post..

Kurtis_Blue

madjock1 wrote: »

The household refers to all occupants of the household (which you would know kurtis if you have had the experiance you claim) which means that you would not be eligable fora deal as previously correctly stated I have also had many years experiance in this trade and know what I am saying is accurate maybe check before you post..

The problem is just repeating it doesn't help, it doesn't say it in the terms and conditions.

Feel free to copy the part of the TandC you think says a household can not receive more than one reduced deal, and then I can happily talk you through it.

VisionMan

Christ this is going round in circles. Enough now, guys.