Vodafone email or Contact for Head Office

Moonfairie1982

Kankers wrote: »

Hello

I am appalled at Vodafone, having now made 14 outbound calls to raise a complaint that they have taken an incorrect amount from my bank account on 2nd Jan. This concerns a NEW CONNECTION I had on 28th November. It's a simple case of the Advisor who I dealt with failing to apply the agreed discount to the new connection. I made it very clear during that phone call how much I was prepared to pay (this being £10.80 p/mth) for a Nokia Lumia. It was absolutely crystal clear and someone needs to listen to that call.

I believe that Vodafone's Customer Service is BROKEN. You call up the number and get through to someone in Egypt, India or South Africa. This agent listens to what you have got to say, types it all out and tells you they are going to escalate it to a manager. I believe that this then sits in an "abyss" and all that happens is that notes get added to your account, so that the next time you call them up, the next Advisor can see the nature of your complaint.

I am truly shocked and appalled at such poor service. I truthfully want to end my contract but I get the impression that that won't be straightforward. NB - knowing my Consumer Rights I have also today cancelled my D/D and raised an Indemity Claim, since they claimed an incorrect amount.

I have had a similar experience with Vodafone. Absolutely useless when it comes to customer service.
I cannot log into my account on the Vodafone website as I do not receive the security code which is required to log into your account which is supposed to be sent to your mobile number. I never receive the code so I cannot log into my account. Reported this issue to Vodafone on several occasions but all they give is empty promises and no one ever calls me back! I am so fed up with Vodafone. I can't wait for my contract to end so I can be rid of their constipated customer service! Really useless and pointless to try the live chat option too, you end up taking to someone in India or some other country who are beyond clueless! Just a waste of time. This has been dragging on for about 8 weeks now and still no solution! I have the option to upgrade but all I want is to get as far away from Vodafone as possible! Your service is pathetic to say the least. Never experienced such incompetence!!!

diamonds

There is a stick for V, top of the mobile board main page

CC_Camp

Hi all,

I need to urgently contact someone senior to dispute an £11,699.40 bill!!!!!

I travelled to Antigua with my family on August 4th 2015 and returned on August 18th 2015.
During my time in Antigua from the 4th to the 12th my phone did not work at all unless connected to a weak wifi signal in the hotel, throughout this time I had tried to call Vodafone to put a world traveller package on my phone but kept being advised by an AUTOMATED SERVICE that I already had World Traveller activated.

I finally got through to an advisor, who ensured me I was indeed opted into the world traveller bundle, he told me I would be able to use my texts and data just as I would in London for £5 a day. I asked him to send me a confirmation text to confirm that the package was on my account so as to avoid situations such as the CURRENT SITUATION THEY NOW HAVE ME IN.

I never received the text! However as the advisor I spoke with on the 12th August 2015 was adamant I had the package activated (which he said he would confirm by text) and as my phone had also started working, I finally felt safe to use my phone abroad based on the trusted word of the Vodafone representative.

Unfortunately I put way too much trust into this company. It is now February 2016 and I'm still battling this issue and have spoken to Vodafone on a number of occasions only to be advised I will be called back in 2 days and nobody ever does, I was told my conversation on the 12th August would be listened to and that the situation would be resolved only to now be told, there are NO EVIDENCE and NO NOTES on the call and that I am now liable to pay the amount of £11,699.40 in full and as a result they have completely cut my only source of contact off.

I am now deeply anxious and distressed as I am being told by Vodafone agents that I am now liable for the total bill as they have a NEW SYSTEM with no evidence of calls. On initial conversations with the manager I was ensured this was COMPLETELY VODAFONE's mistake as the representative had put the WRONG BUNDLE on my phone! She assured me that it would be rectified as soon as possible. I have enquired as to whether Vodafone calls are noted recorded each time, I was told that they were, however the call in relation to the representatives mistake has somehow miraculously disappeared (so I'm told.)

In addition to this, upon arriving back to the UK on 18th August 2015, I received a Welcome to Jamaica text!!!! I thought this was bizarre as I had just landed on UK soil and have never even been to Jamaica!! But thought nothing of it. I then find out, I was being charged as if I was in Jamaica the whole time up until the 23rd of SEPTEMBER!! After speaking to an advisor on the phone about this whole mess, I was then told I had also been using my phone in the Cayman Islands - also a place I have NEVER BEEN TO. She also told me I had connected to a WIFI network overseas which happened to be charging me £15 per MB!

As you can tell this story is absolutely ridiculous, I have been sent round in circles trying to get this resolved and as you can see it is of no fault of my own other than the fact that I trusted in my companies word!!!! I am now at the point where I am considering taking VODAFONE TO COURT as this is affecting my credit rating as well as my wellbeing!! My anxiety has made me lose my recent job due to the distress and worry.

I am a mother of one, whose child solely depends on me, I have now been in several emergency situations whereby people have been unable to get hold of me because VODAFONE have cut me off. As you probably are aware it has also restricted me from contacting VODAFONE, as this is my only source of contact.

I am extremely appalled at this situation and I need help ASAP, I am not sure whether to contact press agents or a lawyer because the customer service team simply do not seem to be able to help or to care. They are only trained as to go so far as taking a payment. I expected more of Vodafone as a company, I have been with Vodafone for almost 4 years and this situation has been complete and utter hell. Vodafone have ruined my life and I wouldn't wish this on my worse enemy!!

Thank you,

C Campbell

CC_Camp

I need to urgently contact someone senior to dispute an £11,699.40 bill!!!!!

I travelled to Antigua with my family on August 4th 2015 and returned on August 18th 2015.
During my time in Antigua from the 4th to the 12th my phone did not work at all unless connected to a weak wifi signal in the hotel, throughout this time I had tried to call Vodafone to put a world traveller package on my phone but kept being advised by an AUTOMATED SERVICE that I already had World Traveller activated.

I finally got through to an advisor, who ensured me I was indeed opted into the world traveller bundle, he told me I would be able to use my texts and data just as I would in London for £5 a day. I asked him to send me a confirmation text to confirm that the package was on my account so as to avoid situations such as the CURRENT SITUATION THEY NOW HAVE ME IN.

I never received the text! However as the advisor I spoke with on the 12th August 2015 was adamant I had the package activated (which he said he would confirm by text) and as my phone had also started working, I finally felt safe to use my phone abroad based on the trusted word of the Vodafone representative.

Unfortunately I put way too much trust into this company. It is now February 2016 and I'm still battling this issue and have spoken to Vodafone on a number of occasions only to be advised I will be called back in 2 days and nobody ever does, I was told my conversation on the 12th August would be listened to and that the situation would be resolved only to now be told, there are NO EVIDENCE and NO NOTES on the call and that I am now liable to pay the amount of £11,699.40 in full and as a result they have completely cut my only source of contact off.

I am now deeply anxious and distressed as I am being told by Vodafone agents that I am now liable for the total bill as they have a NEW SYSTEM with no evidence of calls. On initial conversations with the manager I was ensured this was COMPLETELY VODAFONE's mistake as the representative had put the WRONG BUNDLE on my phone! She assured me that it would be rectified as soon as possible. I have enquired as to whether Vodafone calls are noted recorded each time, I was told that they were, however the call in relation to the representatives mistake has somehow miraculously disappeared (so I'm told.)

In addition to this, upon arriving back to the UK on 18th August 2015, I received a Welcome to Jamaica text!!!! I thought this was bizarre as I had just landed on UK soil and have never even been to Jamaica!! But thought nothing of it. I then find out, I was being charged as if I was in Jamaica the whole time up until the 23rd of SEPTEMBER!! After speaking to an advisor on the phone about this whole mess, I was then told I had also been using my phone in the Cayman Islands - also a place I have NEVER BEEN TO. She also told me I had connected to a WIFI network overseas which happened to be charging me £15 per MB!

As you can tell this story is absolutely ridiculous, I have been sent round in circles trying to get this resolved and as you can see it is of no fault of my own other than the fact that I trusted in my companies word!!!! I am now at the point where I am considering taking VODAFONE TO COURT as this is affecting my credit rating as well as my wellbeing!! My anxiety has made me lose my recent job due to the distress and worry.

I am a mother of one, whose child solely depends on me, I have now been in several emergency situations whereby people have been unable to get hold of me because VODAFONE have cut me off. As you probably are aware it has also restricted me from contacting VODAFONE, as this is my only source of contact.

I am extremely appalled at this situation and I need help ASAP, I am not sure whether to contact press agents or a lawyer because the customer service team simply do not seem to be able to help or to care. They are only trained as to go so far as taking a payment. I expected more of Vodafone as a company, I have been with Vodafone for almost 4 years and this situation has been complete and utter hell. Vodafone have ruined my life and I wouldn't wish this on my worse enemy!!

James_Murphy

Hi,

My wife and I took out new contracts on 8th April 2014 with Vodafone's Emergency Services Discount as my wife is a Police Officer. Her 20% discount was applied immediately, and I have been calling ever since to get my discount applied, and now, to get reimberced for the money that I'm owed. I have been passed across multiple departments, sent text messages promising calls, yet they have failed to correct this issue that has now been going on for 2-years!

My wife and I took our contracts out at the same time, in the same store, with the same sales advisor. She is receiving the discount, and I'm not! Today's call resulted in someone from VF saying she can see I'm owed the discount, but she can't ortharise the credit for more than 6-months and I will need to contact head office...... WHAT!!!!! 2-YEARS!!!!!!

Any advice on what to do now, as disappointment is an understatement!

James

mobilejunkie

See the main Vodafone complaints thread and contact the WRT as insturcted on there. Otherwise you'll get nowhere.

Vodafonearetheworst

Hi,
This August marks 3 years I have had issues with Vodafone and I feel your pain. Being mugged monthly, wasting hours of my time and being lied to is painfully draining and frustrating. It has had an impact on my life overall... Being repeatedly robbed has emotional consequences for anyone!
I tried the whole Vodafone complaints procedure. It was so bad and corrupt that even recorded delivery letters to head office were not acknowledged until the fourth attempt.
Vodafone systematically lie and steal.
They lost all call recordings in my favour, I made the mistake of dealing with it over the phone for several months after they closed email customer service which they once had. I had no evidence then, they held it all.
I went to the ombudsmen who were a pitiful waste of time. Absolutely pathetic. Vodafone have overcharged me by 20% my entire contact on the phone lines and handsets and the ombudsmen said they should give me £30 and say sorry!
The effort involved in going through the complaints procedure add-ons the ombudsmen is enormous and I've often thought of giving up as the frustration brings me literally to tears.... but I know that there must be thousands of people who have been systematically robbed the same way I have been and I can't let it go.
Aren't we in a country with some rules and systems? Surely justice should be achievable? I have evidence for my case after all!
I'm saving up to take them to court.
I wish anyone in similar circumstances the best of luck, I know it's not easy to deal with, and harder still to ignore, when you have been robbed.

dealer_wins

Vodafonearetheworst wrote: »

Hi,
This August marks 3 years I have had issues with Vodafone and I feel your pain. Being mugged monthly, wasting hours of my time and being lied to is painfully draining and frustrating. It has had an impact on my life overall... Being repeatedly robbed has emotional consequences for anyone!
I tried the whole Vodafone complaints procedure. It was so bad and corrupt that even recorded delivery letters to head office were not acknowledged until the fourth attempt.
Vodafone systematically lie and steal.
They lost all call recordings in my favour, I made the mistake of dealing with it over the phone for several months after they closed email customer service which they once had. I had no evidence then, they held it all.
I went to the ombudsmen who were a pitiful waste of time. Absolutely pathetic. Vodafone have overcharged me by 20% my entire contact on the phone lines and handsets and the ombudsmen said they should give me £30 and say sorry!
The effort involved in going through the complaints procedure add-ons the ombudsmen is enormous and I've often thought of giving up as the frustration brings me literally to tears.... but I know that there must be thousands of people who have been systematically robbed the same way I have been and I can't let it go.
Aren't we in a country with some rules and systems? Surely justice should be achievable? I have evidence for my case after all!
I'm saving up to take them to court.
I wish anyone in similar circumstances the best of luck, I know it's not easy to deal with, and harder still to ignore, when you have been robbed.

Relax mate, its only a phone contract not a diagnosis of cancer! If you have been to the ombudsman accept what they say and move on, life really is too short!

pixievix

Hi, having followed the threads etc. I still haven't heard anything back. I have also sent a letter to the complaints dept via Special Delivery and I know it was received as have a copy of the signature of the person who took delivery of it.
Please can you advise what is the best way to contact Vodafone.

Jon_01

pixievix wrote: »

Hi, having followed the threads etc. I still haven't heard anything back. I have also sent a letter to the complaints dept via Special Delivery and I know it was received as have a copy of the signature of the person who took delivery of it.
Please can you advise what is the best way to contact Vodafone.

Use the info in the Voda complaints thread right at the top of the first page.