Can I return a sofa which is too big to fit in the living room?

koloko

Hi

I bought a sofa for £1500 on the Easter Weekend.

I paid 25% of the goods up front on Credit Card, and the rest last Saturday 21/06 as the sofa was ready for delivery.

The sofa was delivered but left in the kitchen (where it is right now), as it is too large to fit through the living room door.

The delivery men would not take it back with them as they do not get paid on failed deliveries.

Do I have any right to return the sofa? I did not check measurements with the sofa shop as the living door frame isn't abnormally narrow. The arm of the sofa on the otherhand is enormous!

I suspect the answer is this is one I've got to swallow as I didn't check the measurements - and I should just stick it on ebay and take whatever loss results - but always worth asking :A

bris

No sorry you don't, the size was for you and you alone to check. You now only have the goodwill of the shop to help you with this, but from other threads with similar problems, goodwill of the furniture shops is few and far between.

On a side note have you checked to see if you can take any of it apart, large sofas often have removable feet, arms etc.

Spank

You suspect correctly, however there is no harm in phoning them up and asking if they will take it back (if they do you won't get all your money back)

PasturesNew

Some people take the whole window out and get them in that way. Might be cheaper than the loss you'd make on selling/buying a replacement. Or, bite the bullet and enlarge the doorframe so it's "wheelchair friendly" which is a future selling point.

arcon5

Phone the store - you may have to take a hit on delivery charges etc but they may well work with you. You'd probably lose a lot less money this way than selling it on ebay - if they let you that is.

Alternatively, put your TV in the kitchen and get a small side table and consider it open plan.
Then put your bed in the (ex)lounge, close off the stairs and you have yourself a nice flat with a nice new shiny sofa ;)

tizerbelle

PasturesNew wrote: »

Some people take the whole window out and get them in that way. Might be cheaper than the loss you'd make on selling/buying a replacement. Or, bite the bullet and enlarge the doorframe so it's "wheelchair friendly" which is a future selling point.

+1 for this.

Its not as difficult / scary as it sounds and they don't actually take out the whole window - just the large pane - the frame stays in place. I had to do this a few years back, cost for friendly local builder and his son £20.

Chickabiddybex

You could get a professional furniture technician to dismantle it if you can't do it yourself. I can recommend a company if you PM me.

InsideInsurance

Its increasingly a common problem.

You've many options, most already mentioned here.

When I had a similar problem we just partially dismantled the sofa. Remove the material that covers the underside of it and there was simply a couple of bolts holding the arms on. Couldnt fully remove the arms as the back fabric was continuous but removing the bolts gave enough flexibility to get it through the door. Put the bolts back in and staple the base's fabric back in place

ThumbRemote

koloko wrote: »

Hi

I bought a sofa for £1500 on the Easter Weekend.

I paid 25% of the goods up front on Credit Card, and the rest last Saturday 21/06 as the sofa was ready for delivery.

The sofa was delivered but left in the kitchen (where it is right now), as it is too large to fit through the living room door.

The delivery men would not take it back with them as they do not get paid on failed deliveries.

Do I have any right to return the sofa? I did not check measurements with the sofa shop as the living door frame isn't abnormally narrow. The arm of the sofa on the otherhand is enormous!

I suspect the answer is this is one I've got to swallow as I didn't check the measurements - and I should just stick it on ebay and take whatever loss results - but always worth asking :A

I presume you bought in store, and didn't order it online.