Curry's poor service and attitude

Really2014

jclc wrote: »

My only "crime" is that I may have responded to some of these obtuse comments in an slightly abrupt manner which is understandable in the circumstances. However, I must learn not to drag myself down to their level and resist this temptation in the future - it only encourages them.


My advice to anyone reading this who has experienced the same sort of thing - Ignore the crass, silly, unhelpful responses. Rise above them and remember to click the "thank" button for the intelligent constructive ones that you may get - regardless of whether you agree with them or not.

Funny thing is you complain about people who work in retail, you wouldn't last one minute in it judging about the way you react to opinions on here, you'd crack within one minute it of.

jclc

Really2014 wrote: »

Funny thing is you complain about people who work in retail, you wouldn't last one minute in it judging about the way you react to opinions on here, you'd crack within one minute it of.

"The way I react to opinions ? Pot, Kettle, Black are three words which spring to mind here. As I said in my last response, If only people would read posts properly and digest them in an intelligent manner.

I rest my case !!


PS - I have worked in retail previously. Had no problems; treated all customers courteously, even if some of them were morose and rude.

Really2014

jclc wrote: »

PS - I have worked in retail previously. Had no problems; treated all customers courteously, even if some of them were morose and rude.

Well you seem to have since lot that ability to deal with criticism as has been very apparent in this thread!

whitegoods_engineer

jclc wrote: »

what I wanted was a courteous response from them along the lines of "Sorry to hear you have had trouble with your purchase etc..".

I can't see why any member of a retail staff should apologise for something breaking down.

If I was working there, I wouldn't be 'sorry' nor apologetic. I'd see it as a transaction. Faulty product, invoke the returns procedure.

Just because you didn't get the red carpet rolled out and didn't receive a fawning, grovelling apology and immediate replacement, you feel hard done by!

Things break down, that's life! Much as I dislike DSG group, it sounds like they efficiently processed your repair. Did you want him grinning throughout the transaction? Would that have helped?

Really2014

whitegoods_engineer wrote: »

Did you want him grinning throughout the transaction? Would that have helped?

The op is the sort that would then say they were laughing at them. You cannot please people like the op, they claim they can be pleased, but they fundamentally always find something wrong.

jclc

whitegoods_engineer wrote: »

If I was working there, I wouldn't be 'sorry' nor apologetic. I'd see it as a transaction. Faulty product, invoke the returns procedure.


Just because you didn't get the red carpet rolled out and didn't receive a fawning, grovelling apology and immediate replacement, you feel hard done by!

And that's probably why they are well down the 'Which' customer satisfaction survey list.


"fawning, grovelling apology and immediate replacement" ? No, - just go back and read my posts as to what I was looking for.

SeduLOUs

jclc wrote: »

"fawning, grovelling apology and immediate replacement" ? No, - just go back and read my posts as to what I was looking for.

This comment was perhaps overkill but I do see where people in this thread are coming from, so I'm going to throw my opinion in the mix aswell.

If I bought a microwave and it broke down after 9 months I'd honestly just put it down to bad luck and buy a new one, regardless of my 'rights' because I honestly wouldn't see anyone being at fault (except perhaps the manufacturer and I would express this by buying a different brand next time). It just isn't worth the hassle for me for what is a relatively inexpensive item. But, if you paid £400 for your microwave it might be different, but we don't know that detail...

If I did return the item, I wouldn't be expecting an apology either really. You got 9 months of working use of it before it broke down which suggests that Currys aren't really 'at fault' of selling you an inherently dodgy item, and they offered a repair without giving you any sort of runaround which is perfectly OK for them to do. In my opinion, you haven't really been inconvenienced.

You mention in OP about wanting compensation for being without your microwave for a month, which honestly to me sounds a bit silly. If you want compensation, you have to quantify your loss. I honestly have no idea how you would quantify the inability to use a microwave for up to 28 days, but for most people it would be insignificant.

If you really are so dependent on your microwave that to be without it for any period of time is a nightmare, it may be worthwhile buying a £20 one to have in the house as a backup in case your primary microwave lets you down.

jclc

SeduLOUs wrote: »

This comment was perhaps overkill but I do see where people in this thread are coming from, so I'm going to throw my opinion in the mix aswell.

If I bought a microwave and it broke down after 9 months I'd honestly just put it down to bad luck and buy a new one, regardless of my 'rights' because I honestly wouldn't see anyone being at fault (except perhaps the manufacturer and I would express this by buying a different brand next time). It just isn't worth the hassle for me for what is a relatively inexpensive item. But, if you paid £400 for your microwave it might be different, but we don't know that detail...

If I did return the item, I wouldn't be expecting an apology either really. You got 9 months of working use of it before it broke down which suggests that Currys aren't really 'at fault' of selling you an inherently dodgy item, and they offered a repair without giving you any sort of runaround which is perfectly OK for them to do. In my opinion, you haven't really been inconvenienced.

You mention in OP about wanting compensation for being without your microwave for a month, which honestly to me sounds a bit silly. If you want compensation, you have to quantify your loss. I honestly have no idea how you would quantify the inability to use a microwave for up to 28 days, but for most people it would be insignificant.

If you really are so dependent on your microwave that to be without it for any period of time is a nightmare, it may be worthwhile buying a £20 one to have in the house as a backup in case your primary microwave lets you down.

I can see where your are coming from on this. But it was worth over £200, so I'm reluctant to just 'throw it away' after nine months. £200 is a lot of money to write off after a fairly short period of time - a microwave should give at least a few years good service.
I seem to re-collect saying that previously that I attach no blame whatsoever to Currys for the faulty product.
Interestingly enough was the recent post by someone that said Asda will exchange/refund up to 12 months after purchase - I checked their web site and this does appear to be the case.
Disagree on the apology front - a simple "sorry you've had trouble" doesn't come amiss , whilst not accepting any blame.
Agree with you on the subject of compensation - perhaps I was a little unreasonable there.
Currys are currently processing the repair - I have no issues with that - just their attitude.

SeduLOUs

jclc wrote: »

I can see where your are coming from on this. But it was worth over £200, so I'm reluctant to just 'throw it away' after nine months. £200 is a lot of money to write off after a fairly short period of time - a microwave should give at least a few years good service.
I seem to re-collect saying that previously that I attach no blame whatsoever to Currys for the faulty product.
Interestingly enough was the recent post by someone that said Asda will exchange/refund up to 12 months after purchase - I checked their web site and this does appear to be the case.
Disagree on the apology front - a simple "sorry you've had trouble" doesn't come amiss , whilst not accepting any blame.
Agree with you on the subject of compensation - perhaps I was a little unreasonable there.
Currys are currently processing the repair - I have no issues with that - just their attitude.

From my personal experience of retail in the past, I have actually been trained NOT to apologise as this can be taken as an expression of guilt and admittance that they are at fault, which I think we all agree they actually aren't.

If Asda happily replace/refund for 12 months after purchase then perhaps your next expensive electrical purchase should come from there instead of a retailer who's customer service does leave a lot to be desired (although I still don't think they owed you an 'apology' as such in this particular case).

Hope your repair comes back swiftly and to your satisfaction.

fozmcfc

When dealing with customers, normally, I would engage in a conversation, about the product, how useful they are and I had mine break down too and I was lost without it and joke about at least I learnt how to use the oven, while it was away for repair etc...

Even if it's a pile of rubbish, it makes most customers feel as though you have sympathy with them and know the situation they are in.

It's about reading the sort of customer you are dealing with though, as some simply can't be reasoned with and you simply need to just remain polite and professional and explain the procedures.