Curry's poor service and attitude

jclc

stevemLS wrote: »

You have unrealistic expectations

Expecting a courteous and sympathetic response ?
Expecting just a hint of a smiley friendly face?
Expecting eye contact when you are speaking to someone ?


Unrealistic ? No I don't think so.


All these are just basic customer care skills - sadly lacking at the Currys store I visited - Oh, no, I'm wrong there. I seem to re-collect that some of these skills were present when I bought my microwave and the other £2000 worth of items in the last 12 months from that store.

jclc

artbaron wrote: »

It would likely be collected. I spent £500 on a tablet which developed a slight fault after several months. I rang Amazon with the intention of asking for a repair and the bloke said no, he'd send a brand new one out to me immediately. I received it 18 hours later and arranged with Amazon for a courier to collect the old one, for free, at my convenience.

I don't understand why anybody would use Curry's. I'd rather do without.

Yes - my daughter had a similar experience with Amazon last year when her Ipod packed up working. We were well impressed with their after sales service. They sent out a new one straight away.


As for your comment about "why anybody would use Curry's" - Well I suppose you're right there, but having bought five items worth over £2000 in total from that store in the last 12 months with no problems, (until the microwave), I was lulled into a false sense of security I suppose !
They are all smiley faced and pleasant when selling you something,:) but when it goes t*ts up - they adopt a different façade.
OK - I know they offer a repair, but it's their attitude that I don't like. It's like they are doing you a favour - but I believe it's their duty.

jclc

Fosterdog wrote: »

As it is over six months since purchase they could have insisted that you prove the fault was inherent before even offering a repair so in that respect they have done more than they required by law to do.

It also sounds like they have arranged the repair for you with no fuss which a lot of shops don't do and just send you away to deal with the manufacturer yourself.

They may not have apologised but really they don't have to and to say that they didn't acknowledge that you would be inconvenienced, not everyone is inconvenienced by the temporary loss of a microwave, personally I only use mine once a month at the most and have gone periods of several months without using it, if mine needed repairing I certainly wouldn't miss it for 28 days. They don't know that it will cause you a problem if you don't tell them. The repair timescale is up to 28 days, not that it will take 28 days, it may be repaired and back with you in less than 10 days.

Yes I am aware of the "over 6 months" rule, so granted, I am fortunate in that respect - although I think that rule, and other related ones like the "21 day ruling" are unfair, but that's perhaps a subject of another forum thread.




You say "They may not have apologised but really they don't have to" WHAT ?? !! That is just a very basic customer care rule. But perhaps it's because I'm from the older generation that doesn't understand this modern trend of not apologising for things you've done wrong. Yes, I know, it's not Curry's fault the microwave is faulty, but they are the retailer that sold it to me.


As for
"not everyone is inconvenienced by the temporary loss of a microwave, personally I only use mine once a month at the most and have gone periods of several months without using it"

Well, lucky for you, but we don't - we use ours at least once a day !

Spank

What did you expect, a loaner microwave?

Bantex_2

Apologising can be taken as an admission that someone has done something wrong.

jclc

Bantex wrote: »

Apologising can be taken as an admission that someone has done something wrong.

True, but also not doing so can be taken as apprearing not to care.

In any case, I've already stated that I attach no blame whatso ever to Currys for my microwave developing a fault, it was their attitude and lack of concern that I was complaining about.

"Sorry about that" is a simple phrase that I would take as appearing to care, whilst not admitting the fault was of their doing. Lack of any such phrase I take as an uncaring attitude.

jclc

Spank wrote: »

What did you expect, a loaner microwave?

No – if you read my post, plus responses, you will see that all I’m after is a reasonable level of customer service ie an apology and some indication that they do actually care.
Is that too much to expect? Am I being too fussy ? You may think so, but I don’t.
Call me old fashioned, but I was brought up to be courteous, respectful and sympathetic to other peoples misfortunes.

geerex

OP seems to be of the "the customer is always right" ilk.

One suspects that no matter how nice the staff were, their attitude would still be poor because they simply weren't telling him what he wanted to hear.

Forget conscription, people should serve a mandatory term in customer facing roles to understand how utterly moronic/rude the general public are.

philatio

Why should they apologize ? They didn't built the microwave.

They could empathize I suppose, but it's not reasonable to expect an apology.

You say you susbcribe to Which. Maybe you could try reading it ??

jclc

geerex wrote: »

OP seems to be of the "the customer is always right" ilk.

One suspects that no matter how nice the staff were, their attitude would still be poor because they simply weren't telling him what he wanted to hear.

Forget conscription, people should serve a mandatory term in customer facing roles to understand how utterly moronic/rude the general public are.

Complete Cr*p - I'm not stupid - of course I realise that some customers are moronic and rude. I was certainly NOT.

If "wanting to hear" a caring voice with a hint of a smile is a crime, then I'm guilty as charged !!

I’m beginning to regret posting this subject on this forum. I get the impression that it’s sponsored by the Association of Retailers, Shops and Emporiums. From the comments I’ve received they do appear to originate from that area.
And before anyone makes the comment that I’m not being courteous and polite, then OK, sorry, but at least it’s truthful.