ebay unpaid item case opened against me

pearl123

Sellers like OP make ebay a miserable place to be a trader.
None of this nonsense on amazon.

prowla

Goldiegirl wrote: »

Mutual consent means both of you - it might be convenient for you to pick it up, but it might not be convenient for the seller.


Also, the seller might not like strange people calling at their house.


Or they might not like you. There might be something in the way you worded your request for collection that spooked them. Or something in the feedback that someone has left you. Or something in the way you replied to feedback.


Or it might even be your eBay user name. I mean, if it was also 'prowla'...... not exactly encouraging is it?

Actually, I've very good feedback; the only negative in the past year appears to have been a mistake; a buyer wanted something and then asked to bail out, but the comment they left with their feedback was something positive.

mgdavid

prowla wrote: »

Actually, I've very good feedback; the only negative in the past year appears to have been a mistake; a buyer wanted something and then asked to bail out, but the comment they left with their feedback was something positive.

must try harder; it's not good enough to select the point you feel you can justify and ignore all the others.

kalsha

ih8stress wrote: »

Are you certain about this? As a seller I have partially refunded postage costs in the past but have still been charged the original (higher) postage fee to Ebay.

Of course, it may be different if a collection is arranged and NO postage costs are charged, I do not know.

A few months back I sold a few items to the same seller. They were not for collection only, so had the postage added to them. The buyer lived 15 mins away from me so asked to collect - after she had won the auctions. I was new to all this and did not know how to deal with it and asked for advice here. Soolin advised to invoice the buyer with the new amount (without the postage) after the buyer had collected and paid cash. I was not charged FVF on the postage element. The buyer was happy as she had saved postage costs and I was happy that I did not pay paypal charges (20p each and 3.4%) and did not have the hassle of packing.
I would do the same again.

prowla

Anyway, I've asked the seller a question, and if the sellers here think that the correct way to respond to a query is to simply ignore it, then perhaps that says more about their attitude.

I've determined that unless I get a reply, then I don't have confidence in the seller and won't do business with them.

If you are a seller who has posted on this thread, then maybe make a mental note that all that's needed is to respond courteously to your customers' messages and you'll likely have a smooth transaction.

prowla

mgdavid wrote: »

must try harder; it's not good enough to select the point you feel you can justify and ignore all the others.

I was responding to the comment "Or something in the feedback that someone has left you.".

campdave

prowla wrote: »

you'll likely have a smooth transaction.

Of course, you could have just paid the amount you agreed to pay when you made the bid and have an equally smooth transaction. It seems to be your decision you want to turn up and collect the item that's stopped the transaction going as it should.

I agree that it would have been polite for the seller to have responded to your question, However, your insistence that it is the sellers fault this impass has occurred and that you somehow have the moral high ground in the situation is not true.

gik

prowla wrote: »

Anyway, I've asked the seller a question, and if the sellers here think that the correct way to respond to a query is to simply ignore it, then perhaps that says more about their attitude.

I've determined that unless I get a reply, then I don't have confidence in the seller and won't do business with them.

If you are a seller who has posted on this thread, then maybe make a mental note that all that's needed is to respond courteously to your customers' messages and you'll likely have a smooth transaction.

You've asked the question after your winning bid (text removed by MSE Forum Team). The time to ask questions is before you bid.


Why are you reneging?

alykatz

It seems both seller and buyer are as bad as each in this situation.
Seller should be polite and answer the question.
Buyer should have been polite and asked the question before bidding.
Neither has a right to the moral high ground.

prowla

mgdavid wrote: »

it's not good enough to select the point you feel you can justify and ignore all the others.

OK then...

pearl123 wrote: »

You don't buy from a shop in the high street and the negotiate your own terms!

And ebay isn't a shop on the high street, so how is that relevant?

pearl123 wrote: »

It simple there are too many buyers like OP, who cause sellers stress and end up wasting the sellers time. Ebay should just kick of those who refuse to read ads and the sellers terms and conditions.

If responding to a simple politely worded request is too stressful, then perhaps ebay is the wrong place to be.

pearl123 wrote: »

Sellers like OP make ebay a miserable place to be a trader.
None of this nonsense on amazon.

As mentioned, I have had over 1000 successful transactions over many years, so one difficult seller isn't a true reflection.

Goldiegirl wrote: »

Mutual consent means both of you - it might be convenient for you to pick it up, but it might not be convenient for the seller.

Also, the seller might not like strange people calling at their house.

Or they might not like you. There might be something in the way you worded your request for collection that spooked them. Or something in the feedback that someone has left you. Or something in the way you replied to feedback.

Or it might even be your eBay user name. I mean, if it was also 'prowla'...... not exactly encouraging is it?

Correct - mutual consent implies you have entered into a dialogue to discuss an option; a question left hanging with no reply is neither.

Nice try with the attempt to score points with the name; it's a name not a description...

usefulmale wrote: »

Don't worry Gik, Prowla will earn a strike from this and if we are all lucky, it will be their second one and Prowla will suddenly find the pool of sellers they can buy from has dried up.

Even if it's Prowlas first strike, they will soon earn another one with this kind of attitude.

Nope - never had a strike before (I did once have a seller put me on his banned user list because I withdrew a bid when I realised they were selling an empty box though!).

As for attitude; I've asked a question and not received the courtesy of a reply. Would you wish to do business with someone who won't reply to you?

techspec wrote: »

Today i had a buyer begging me to lift the block on none paying bidders. It was embarrassing really.

Looking forward to similar emails from Prowla

Unlikely...:D

(Also I explained it to ebay, who said "Don't worry, When this reminder becomes an Unpaid Item case recorded on your account, please contact us back and we would gladly help you on how to remove the case from your account.".)

likelyfran wrote: »

So true.
And exactly why OP should have asked about collection BEFORE bidding, instead of insisting on making trouble.
All this guff about how the seller might not have known all the options blah blah - just excuses for OP's questionable way of going about things, imo.
Sounds to me like seller questions after bidding and winning because he thinks seller can be forced to do things OP's way at that stage, like it or not. Nasty.

There's certainly something "Nasty" here.

I only want the seller to reply to my courteous and reasonable question.

I repeat that they do appear to be a new seller, and I genuinely believe that they may not be reading their messages.

likelyfran wrote: »

Not really, just common sense and manners!

I agree; it's good manners to reply to communications.

Amber_Sunshine wrote: »

The seller can agree to collection but they don't have to. Perhaps they won't be at home the day you want to collect, or don't want to wait in to see if you turn up, or will be at home, but it isn't convenient for you to call in, or they will be out and don't want to announce that the house will be empty, or ... it could be anything. But the point is that they don't want to accept collection.

They haven't replied to my message; is that yes, no, a misunderstanding, or a vacuum; I don't know.

ebay also told me: "If the seller still won't respond to your emails until the 9th, please contact us back so we can further investigate this transaction.".

likelyfran wrote: »

Nooooo!! It's YOUR BAD - please get that into your head.

I've only read the first and last few posts of this thread so far but the problem is very clear. Will read the rest later.

Nope - I can't get it into my head that not responding to my message is a correct way of conducting a transaction which involves me handing over my money.

likelyfran wrote: »

So, you won an item and haven't bothered to pay. Which, frankly, stinks.
You've messaged seller to ask for a delivery option (collection) that they did not give (completely their perogative whether to supply this option or not) and are purposefully with-holding payment in the meantime.
They should have given you some sort of reply to your (badly timed to say the least) question but they're probably thinking 'I've got a right one here' and I don't blame them! You agreed to their offered method of delivery when you bid and won and now you're demanding something different - NOT reasonable!
It sounds like YOU are the one who's not very experienced in the ways of ebay!

It's not that I "haven't bothered to pay"; it's that I haven't paid pending a reply. If you frankly think that stinks, then hmmmm....

I'm not "demanding" anything; I've asked the question and they haven't replied.

As far as ebay goes; I've mentioned that I've been a member for many years and have over 1000 transactions; 99.99% of them go smoothly.

The "ways of ebay" (whatever that means) do not override the simple courtesy of replying to messages, and common sense would suggest that it is good business to do that if you are expecting your customers to give you money.

gik wrote: »

Again prowla can I ask you to put your ebay ID here for me to avoid. If you are so sure you are correct you'll not have a problem doing so?

I missed you asking it before, but the answer is no; that's none of your business.

However, if you would like to post your ebay ID, then I'll be happy to make a note of it so I can avoid doing business with you.

Unfortunately, ebay doesn't provide a facility to block sellers.

gik wrote: »

I'm out...on this day of all days I refuse to argue with you any more.

Oh no, that's a real shame!

usefulmale wrote: »

Mutual means BOTH parties agree to change terms. The seller has not agreed.

Yes, I understand the meaning of the word "mutual", which implies a dialogue and a resultant outcome; they haven't replied, so the question is still open.

mgdavid wrote: »

it's not good enough to select the point you feel you can justify and ignore all the others.

Hope that's covered them; let me know if I missed any...