ebay unpaid item case opened against me

gik

prowla wrote: »

All they have to do is respond to my question; if not then I'm not sure I trust them.

ebay's guidance on collection in person states: "once the auction has ended neither the seller nor the buyer is free to change any terms other than by mutual agreement.", in other words, you can agree to vary the terms.

My actual question in the OP was how to add a comment to the case, not an opinion on whether I right or wrong to ask the seller about collection.

Why didn't you ask about collection BEFORE bidding? Nobody has a problem with your question you asked but asking it after you won and not paying is wrong. The seller hasn't agreed to change any terms so under ebay rules you go through with the transaction surely?

campdave

prowla wrote: »

My actual question in the OP was how to add a comment to the case, not an opinion on whether I right or wrong to ask the seller about collection.

To answer your question; you can't. You can only close it by paying for the item.

VictorCharlie

prowla wrote: »

All they have to do is respond to my question; if not then I'm not sure I trust them.

But they don't have to respond if they don't want to. I agree it would be easier if the seller messaged you back and answered you but the fact that they are ignoring your question and have now raised a case against you means they do not want it collected.
They want you to pay so they can post.
Maybe the seller has a lot of these problems recently and they are fed up of entering into discussion - who knows.


There is no obvious way to add a comment because the only step you can take is paying so the case can be closed.
What are you hoping for eBay to do for you after you tell them your side of the story?

JimmyTheWig

Ideal situation would be for the seller to reply to your message and say you can collect and you agree a time to collect.
Next best situation would be for the seller to reply to your message and say you can't collect. In which case you, presumably (?), will pay for the item plus postage as agreed when you bid.
If the seller doesn't reply to your messages then I'm not sure there is much you can do other than assume they don't want you to collect.
Annoying, though. The least they could do is reply!

Maybe the item sold for less than they were hoping for and they're hoping that by ignoring you they'll be able to list it again?
Or, quite possibly, as a new user they haven't seen their messages?

celestius

I guess now you could either

a. give the buyer a quick phone call but that may tip them over the edge :-)
b. pay the full amount including postage and reflect your experience in your feedback
c. pay for the item minus postage and see what seller says (not sure you can do that?)
d. take the strike

gik

To be honest prowla you trying to change the terms that you agreed to when you bid makes YOU look dodgy. You've had your question answered, why not answer the questions you've been asked in return?

quidsy

The seller wouldn't open a non payment case if they wanted to reslist imo. But even if the seller is dodgy, by paying paypal they have to provide proof of postage, so even if non receipt you can get your money back. By just not paying you are being the antagonist.

prowla

JimmyTheWig wrote: »

Ideal situation would be for the seller to reply to your message and say you can collect and you agree a time to collect.
Next best situation would be for the seller to reply to your message and say you can't collect. In which case you, presumably (?), will pay for the item plus postage as agreed when you bid.
If the seller doesn't reply to your messages then I'm not sure there is much you can do other than assume they don't want you to collect.
Annoying, though. The least they could do is reply!

Yes - that's what I'm thinking.

JimmyTheWig wrote: »

Maybe the item sold for less than they were hoping for and they're hoping that by ignoring you they'll be able to list it again?

The item sold at 99p, but they can be £30-50.

JimmyTheWig wrote: »

Or, quite possibly, as a new user they haven't seen their messages?

Yes, which is why I wanted to add a comment.

prowla

gik wrote: »

To be honest prowla you trying to change the terms that you agreed to when you bid makes YOU look dodgy. You've had your question answered, why not answer the questions you've been asked in return?

It's not really asking to change the conditions; they might've just not have put that option (I've done that before when selling and said OK when contacted), and as mentioned, ebay say it's fine to change by mutual consent.

My question hasn't been answered - I asked how to add a comment.

What questions have I been asked?

campdave

prowla wrote: »

My question hasn't been answered - I asked how to add a comment.

I answered it in post 23.