Hmm I think I've just been threatened ...

19lottie82

Also had a buyer purchase something on Sunday last week at 10pm, then message me on Tuesday morning
"My item STILL isn't here?????? NOT happy!!!! Let me know what's going on ASAP!!!!!"

I replied informing him that

A) Monday was a bank hol, so no postal services.

and

As described in the listing, the item will be posted 2nd class, so it should hopefully be with you Thursday.


Did I get a reply of any sort acknowledging my response? No, of course not.

the_lunatic_is_in_my_head

timeforacoffee wrote: »

..in a non direct way

A buyer on Ebay who sent me this message word for word:

My item arrived damaged BECAUSE OF YOUR POOR PACKAGING and I want to know what you are going to do about it before I leave feedback tomorrow (MONDAY) as I will be leaving FEEDBACK TOMORROW and my son is DEVASTED as we could not use it and it was his BIRTHDAY and had to buy one from the shops
I look forward to YOUR RESPONSE before I LEAVE FEEDBACK

Everything about that message says the buyer is scammer, hit the report button on your dashboard.

I would have made them open a case and then return it.

prowla

Alternatively the buyer bought something in good faith and opened it for their kiddie on his birthday, only to find it was damaged, and so had to go out to the shops to get one instead of having a nice time with their son, and so the buyer was rightly upset because they'd paid the asking price for P&P in good faith under the assumption that it would be adequate.

shaun_from_Africa

Alternatively the buyer bought something in good faith and opened it for their kiddie on his birthday, only to find it was damaged,

I don't know about the buyer in question, but if I received a damaged item, I wouldn't wait until the next day (or possibly even later) to contact the seller. I would send a quick e-mail as soon as I discovered the problem.
I would also understand that irrespective of how good the packaging is, items do occasionally get damaged in the post and I wouldn't immediately go into "attack mode" and threatening bad feedback.

the_lunatic_is_in_my_head

prowla wrote: »

Alternatively the buyer bought something in good faith and opened it for their kiddie on his birthday, only to find it was damaged, and so had to go out to the shops to get one instead of having a nice time with their son, and so the buyer was rightly upset because they'd paid the asking price for P&P in good faith under the assumption that it would be adequate.

It's great you think this way, 10 years of eBay, 200,000 odd customers and many, many stories from such customers the OP has been unfortunate enough to come across has sadly tainted my view.

The message is from a scammer, designed to push to the OP in to the only option of refund before Monday morning or I'll neg you, an honest person would not place such a demand.

There are several indicators in that message but it would be foolish to detail them here.

campdave

Goldiegirl wrote: »

It's certainly a shame that sellers feel like that, but in the current climate I fully understand why sellers 'cave in'.

They are constantly anxious that they are going to pick up defects from completely unreasonable/unpleasant buyers, often for things that were not under their control, with no protection from eBay. No wonder it's got to the point where people will do anything to avoid potential bother.

This one sounds like feedback exhortion to me, but I wouldn't be confident that eBay would do anything about it - would probably side with the buyer as they didn't have a good buying experience.

It sucks, but that's eBay these days

Anecodotal evidence from this board and the powerseller board suggests ebay will be supportive if the seller attempts to resolve, either by offering a refund (and return postage) on receipt of the returned damaged item, or by asking for evidence of the damage.

I have had several buyers claim damaged item, who when asked to return or send me a picture haven't bothered. Make of that what you will.

Goldiegirl

prowla wrote: »

Alternatively the buyer bought something in good faith and opened it for their kiddie on his birthday, only to find it was damaged, and so had to go out to the shops to get one instead of having a nice time with their son, and so the buyer was rightly upset because they'd paid the asking price for P&P in good faith under the assumption that it would be adequate.

Assuming that was that case, surely you don't think the way the message was worded was acceptable?

A politely worded message explaining the situation would suffice instead of veiled threats and attempts to play the disappointed kid card.

Goldiegirl

campdave wrote: »

Anecodotal evidence from this board and the powerseller board suggests ebay will be supportive if the seller attempts to resolve, either by offering a refund (and return postage) on receipt of the returned damaged item, or by asking for evidence of the damage.

I have had several buyers claim damaged item, who when asked to return or send me a picture haven't bothered. Make of that what you will.

I reckon people don't want to take the risk anymore, particularly with aggressive buyers.

However, I recently had a polite message from a buyer who reckoned there were marks on the top that she bought from me. I immediately suggested that she sent it back for a refund, and I'd pay her return postage. Never heard anything else, except good feedback. Who knows how buyers minds work!

sequence

There's really not much advantage to caving in to buyers unreasonable demands any more. If you refund you get a defect. If they open a case, you get a defect. And when they leave bad feedback, you get a defect. You can only get one defect per transaction, so the outcome is pretty much the same whatever you do. You may as well make them work for their money if you believe they're dishonest / crazy. I always tell these unreasonable people open a case. You find most of the time they won't bother and that's the last you hear from them. Ebay do place limits on the number of cases buyers can open, so it's better for everyone if you make them open a case.

atolaas

sequence wrote: »

There's really not much advantage to caving in to buyers unreasonable demands any more. If you refund you get a defect. If they open a case, you get a defect. And when they leave bad feedback, you get a defect. You can only get one defect per transaction, so the outcome is pretty much the same whatever you do. You may as well make them work for their money if you believe they're dishonest / crazy. I always tell these unreasonable people open a case. You find most of the time they won't bother and that's the last you hear from them. Ebay do place limits on the number of cases buyers can open, so it's better for everyone if you make them open a case.

I didn't know there was a limit to the number of cases that a buyer can open...good to know. Thanks x