We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Shock mobile phone bill - Please help

Options
245

Comments

  • Dazedandconfused
    Dazedandconfused Posts: 473 Forumite
    Don't wait keep chasing them and in the meantime disable your 3G on your phone so your charges don't increase
  • System
    System Posts: 178,348 Community Admin
    10,000 Posts Photogenic Name Dropper
    Thanks. I have rang them a few times all I keep getting told is a case has been opened to investigate why my bill is so high and it will take 72 hours.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Dazedandconfused wrote: »
    Don't wait keep chasing them and in the meantime disable your 3G on your phone so your charges don't increase
    I guess you mean disabling mobile data, not 3g.
  • Dazedandconfused
    Dazedandconfused Posts: 473 Forumite
    grumbler wrote: »
    I guess you mean disabling mobile data, not 3g.

    Yes doh brain not switched on tonight
  • System
    System Posts: 178,348 Community Admin
    10,000 Posts Photogenic Name Dropper
    Update:

    T-mobile are saying that I have to pay the £192 because I went out of my price plan, I tried explaining that going over 22MB shouldn't come to that amount, but the woman just kept saying that's what it's costs. It's like talking to a brick wall :mad:

    Does anyone know what t-mobile charge per MB when out of your price plan as I can't seem to find anything online.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Anoneemoose
    Anoneemoose Posts: 2,270 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    kazwilko wrote: »
    Update:

    T-mobile are saying that I have to pay the £192 because I went out of my price plan, I tried explaining that going over 22MB shouldn't come to that amount, but the woman just kept saying that's what it's costs. It's like talking to a brick wall :mad:

    Does anyone know what t-mobile charge per MB when out of your price plan as I can't seem to find anything online.

    What plan are you on?
  • System
    System Posts: 178,348 Community Admin
    10,000 Posts Photogenic Name Dropper
    Anoneemoose wrote: »
    What plan are you on?

    Pay monthly 21 (24 months) standard
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • JimmyTheWig
    JimmyTheWig Posts: 12,199 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Have you got the details of the contract, OP?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    kazwilko wrote: »
    ...I tried explaining that going over 22MB shouldn't come to that amount, but the woman just kept saying that's what it's costs. It's like talking to a brick wall :mad:...
    Ask the idiot to send you details of the tariff you are on by a e-mail.
  • System
    System Posts: 178,348 Community Admin
    10,000 Posts Photogenic Name Dropper
    grumbler wrote: »
    Ask the idiot to send you details of the tariff you are on by a e-mail.

    I have an online account with them, would it be on there?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture