ebay buyer claims goods damaged

fozzeh

theonlywayisup wrote: »

So as I said then.

Do nothing......

Can only speculate until they return.

theonlywayisup

fozzeh wrote: »

Can only speculate until they return.

Not necessarily.

Seller does nothing.

Buyer doesn't return but gets a refund.....it happens too often.

The seller needs to be proactive now the funds are held.

fozzeh

theonlywayisup wrote: »

Not necessarily.

Seller does nothing.

Buyer doesn't return but gets a refund.....it happens too often.

The seller needs to be proactive now the funds are held.

Yes, I know that...but if they aren't proactive now (whether it be due to other circumstances), they could take further action if so required. But it would be a lot more economical to do so now.

mrjtizzle

Hi all

Thanks for the many replies. I sent photos of the damage and original listing pics to ebay, I also filmed the return delivery and the unpacking because I thought buyer might claim that's not how he returned it( which he did)

mrjtizzle

Well it's in the hands of ebay customer support now so I can only wait and see. Thanks again to all for your help

mrjtizzle

Ebay refunded buyer

reehsetin

did the serial numbers match?

WelshPaul

I no longer sell anything of value on ebay, stopped over a year ago. The risks are just not worth it. I only sell on there what I can afford to lose!

fozzeh

mrjtizzle wrote: »

Ebay refunded buyer

Terrible news. What did they fully say?

I really think you need to report this to the police ASAP and file a dispute with eBay.

PenguinJim

Could you share with us the "buyer"'s eBay username?