MSE News: E.on set for £20m payout after mis-selling scandal - are you owed money?

Former_MSE_Darryl

"Energy giant E.on expects to pay out £20 million to customers after it was found guilty of mis-selling on a massive scale by regulator Ofgem..."

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E.on set for £20m payout after massive mis-selling scandal - are you owed money?



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Refreshed_2

Just gave E.on a call as advised

After going through all the details, E.on said they are sending me a cheque for £672 and a letter of apology.

Thank you MSE

KieranC

How would I go about finding out if I have been missold a package from E.ON, I have been with them since 2010 and have always thought I was paying far to much then is should be.

Any help would be appreciated.

Former_E.ON_Company_Representative:_Malc

Hi all

Thought I’d pop on with a bit of information following this morning’s news.

To confirm, following Ofgem’s recent investigation, we’ve reviewed the way we sold energy between June 2010 and December 2013.

We were concerned we might have given some of our customers the wrong information when they chose to switch to us. To sort this, we’ll be contacting those customers we believe were affected.

These accounts will be reviewed and, if customers are worse off as a result, we’ll be offering compensation to cover any financial loss.

If anyone switched to us between June 2010 and December 2013 and think they may have been affected, they can also contact us to have their case reviewed.

There’s a dedicated support team dealing with this. Their contact details are on our website under ‘Help and Support.’ The same page has a Compensation Form customers can use if they prefer.

Additionally, there’s a section of FAQs that might help. This includes details of how the compensation has been calculated.

Hope this is of interest.

Malc

Former_MSE_Pritie

Hi Refreshed,

I'm the PR Manager at MoneySavingExpert.com. Would you be willing to speak to a national newspaper about E.ON?

Please email me directly for more information - pritie@moneysavingexpert.com

Thanks
Pritie

Rrushi_Shqiptar

I called and explained I was advised to call them as a disabled person who also was doorstepped by EON but I signed up in Oct 2009 and was told I was not entitled to anything. No mention of the £35 payout to vulnerable persons

Twiggy_34

Commented on a thread started by an MSE member before discovering this thread. I'd like to know where customers stand when they were already with E.ON but upon moving to a new property and wishing to transfer their account to the new address they were told they could not stay on their existing package/rates and had to switch to a new tariff? This happened to my partner and I early in 2012; I challenged it at the time but was pretty much told "tough"! Curious to know how this scenario stands in the light of this recent news about the mis-selling of energy packages...

E.ON_Company_Representative:_Helena

Twiggy_34 wrote: »

Commented on a thread started by an MSE member before discovering this thread. I'd like to know where customers stand when they were already with E.ON but upon moving to a new property and wishing to transfer their account to the new address they were told they could not stay on their existing package/rates and had to switch to a new tariff? This happened to my partner and I early in 2012; I challenged it at the time but was pretty much told "tough"! Curious to know how this scenario stands in the light of this recent news about the mis-selling of energy packages...

Good morning Twiggy,

You'd need to speak to us specifically about this sort of situation, I couldn't say for sure without knowing the details.

As Malc has said, there’s a dedicated support team dealing with this. Their contact details are on our website under ‘Help and Support.’ The same page has a Compensation Form customers can use if they prefer.

Thanks

Helena

Majestic1919

I am a duel fuel EON customer and have been so for a number of years.

Having been diagnosed with a long term illness, last year I rang them to find out which was the best tariff for me.

I was put onto the Age UK tariff and have just been reading their website and was shocked to find the following "Prices on this tariff are more expensive than our standard variable price tariff".

I rang the dedicated number to enquire and was told that the Ofgem ruling was for people who were mis-sold. I was told that I couldn't have been mis-sold because they are heavily scripted and don't advise. That is not true. I rang for advice because there were so many tariffs and trusted that package was the best for me, so how is that not mis-selling?
Surely these calls are recorded and Ofgem should be looking at what they claim they have not done.

I also rang on another occasion during last winter to ask about the warm homes discount and was fobbed off.

To state that I am disgusted is an understatement and I would welcome a meaningful response from the EON representative, as the dedicated phone number seems to be batting in their own interests.

E.ON_Company_Representative:_Helena

Majestic1919 wrote: »

I am a duel fuel EON customer and have been so for a number of years.

Having been diagnosed with a long term illness, last year I rang them to find out which was the best tariff for me.

I was put onto the Age UK tariff and have just been reading their website and was shocked to find the following "Prices on this tariff are more expensive than our standard variable price tariff".

I rang the dedicated number to enquire and was told that the Ofgem ruling was for people who were mis-sold. I was told that I couldn't have been mis-sold because they are heavily scripted and don't advise. That is not true. I rang for advice because there were so many tariffs and trusted that package was the best for me, so how is that not mis-selling?
Surely these calls are recorded and Ofgem should be looking at what they claim they have not done.

I also rang on another occasion during last winter to ask about the warm homes discount and was fobbed off.

To state that I am disgusted is an understatement and I would welcome a meaningful response from the EON representative, as the dedicated phone number seems to be batting in their own interests.

Hi Majestic1919,

I'm sorry you're unhappy with us at the moment.

I'll try and let you have a bit of information.

If you changed tariff last year, there was only 5 to choose from. You will have been able to see them and the details on the website. We reduced the amount of tariffs we offer quite some time ago.

If you feel you have been affected by this, I would advise you to fill out the form also on the website, under ‘Help and Support and go from there.

I'm unsure as to why you weren't given the information on the warm home discount, again this is just a form for you to fill in and send back, or apply online.

We may ask for details of benefits to accompany the claim.

Thanks

Helena

Majestic1919

Helena - Thank you for your response.

I rang last year for some advice because I was ill. When you are ill, the last thing on your mind is dissecting and comparing information on 'only' five tariffs. I trusted that EON would find the best available tariff and have only just looked at the terms to find out that it was dearer than the standard tariff.
As I stated, if calls are recorded, my case would be proven in that and the enquiry about the Warm Home discount.

What will the online form do when the dedicated phone line tells me that I do not qualify?

I hope this highlights to others that the EON Age UK tariff is NOT the cheapest and saves others from being so trusting.