MSE News: E.on set for £20m payout after mis-selling scandal - are you owed money?

Majestic1919

Just realised my Freudian slip - should have been DUAL fuel, although the dedicated helpline experience made it seem like a duel.

poet123

We took EON to the Ombudsman who said there had been a problem with our quote (which was done via Uswitch but later verified as a correct saving by EOn) they were told to make us a goodwill gesture of £50 but, as we had used the energy we still had to pay the debit amount, which we did and then we switched. Will we be eligible for compensation now?

We accrued a debit balance of almost £900 because we believed their monthly direct debit amount was set correctly. I queried it several times but they said it was correct.

dippy3103

How quickly will the letters be sent out by Eon to those identified? I'm pretty sure that I switched in late 2010.

CharleneUK

I received a letter stating that they had overcharged me which was followed by a £10 cheque.

Former_E.ON_Company_Representative:_Malc

poet123 wrote: »

We took EON to the Ombudsman who said there had been a problem with our quote (which was done via Uswitch but later verified as a correct saving by EOn) they were told to make us a goodwill gesture of £50 but, as we had used the energy we still had to pay the debit amount, which we did and then we switched. Will we be eligible for compensation now?

We accrued a debit balance of almost £900 because we believed their monthly direct debit amount was set correctly. I queried it several times but they said it was correct.

Hi poet123

It's not really possible to say on here whether or not individual cases qualify. Best thing to do is contact us and ask if you're eligible.

You can use the number on our website on the 'Help and Support' page or use the Compensation Form if you prefer.

To help us answer you quickly, please let us know your previous supplier and a few details about your arrangement with them.

This includes the tariff name (with or without a Standing Charge), whether Economy 7 or single rate, how you paid them and your usage whilst with them.

An old statement/bill will probably have all the information we need. If you don't have any, another form of correspondence like a welcome letter may do instead.

Also, your account number with us.

These details will help us review your case and, if eligible, sort out the compensation quickly.

Hope this helps poet123. Let me know if you need any more details as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

dippy3103 wrote: »

How quickly will the letters be sent out by Eon to those identified? I'm pretty sure that I switched in late 2010.

Hi dippy3103

The letters started going out on Monday.

They'll go out in batches over the next 3 months to customers we believe have been affected. If you feel you fall into this bracket I'd contact us now.

As I posted above to poet123, you can use the number on our website on the 'Help and Support' page or use the Compensation Form if you prefer.

Same as above, to help us answer you quickly, please let us know your previous supplier and a few details about your arrangement with them.

This includes the tariff name (with or without a Standing Charge), whether Economy 7 or single rate, how you paid them and your usage whilst with them.

An old statement/bill will probably have all the information we need. If you don't have any, another form of correspondence like a welcome letter may do instead.

Also, your account number with us.

These details will help us review your case and, if eligible, sort out the compensation quickly.

Sorry to repeat myself dippy3103 but hope this helps. Let me know if you need any more details as happy to help.

Malc

holmesgroove

After reading the article and points raised on this forum page, I'm concerned that my mother falls in this bracket. She moved to a new home in May 2010 and was with SSE. She then switched to E.on some months after that during 2010. I believe she was put on 'warmassist' as she was 72. Is this worth pursuing? She was also awarded 'warm home discount', but not every year until 2013/2014.

Would someone be able to advise me on this, please?

poet123

E.ON_Company_Representative:_Malc wrote: »

Hi poet123

It's not really possible to say on here whether or not individual cases qualify. Best thing to do is contact us and ask if you're eligible.

You can use the number on our website on the 'Help and Support' page or use the Compensation Form if you prefer.

To help us answer you quickly, please let us know your previous supplier and a few details about your arrangement with them.

This includes the tariff name (with or without a Standing Charge), whether Economy 7 or single rate, how you paid them and your usage whilst with them.

An old statement/bill will probably have all the information we need. If you don't have any, another form of correspondence like a welcome letter may do instead.

Also, your account number with us.

These details will help us review your case and, if eligible, sort out the compensation quickly.

Hope this helps poet123. Let me know if you need any more details as happy to help.

Malc

Your company already has all those details as it was a protracted dispute before we reached the deadlock letter stage prior to going to arbitration. Surely, from the case history you can determine if compensation is due.

How is the compensation figure being arrived at?

Loobyloose_2

Ok, firstly thank god for MSE,
Grovelling over, I know I had a real issue with Eon for promising me a lower tariff then my monthly amount continually increased.
I made several calls regards this and to be honest got nowhere and moved last year after 3 years with them.
Can anyone advise just what I should be saying or asking for a successful outcome please? :j

Former_E.ON_Company_Representative:_Malc

holmesgroove wrote: »

After reading the article and points raised on this forum page, I'm concerned that my mother falls in this bracket. She moved to a new home in May 2010 and was with SSE. She then switched to E.on some months after that during 2010. I believe she was put on 'warmassist' as she was 72. Is this worth pursuing? She was also awarded 'warm home discount', but not every year until 2013/2014.

Would someone be able to advise me on this, please?

Hi holmesgroove

If you've any concerns at all, please contact the dedicated team I mentioned above. This team is dealing exclusively with compensation claims following the Ofgem investigation.

The investigation covered the period between June 2010 and December 2013 so certainly worth asking the question.

Each case is looked at on an individual basis. If you're able to let them have the information I posted in my reply to poet123 (post 16), it'll help the team assess your mother's case quickly.

Contact details are on our website under 'Help and Support.' The same page has a Compensation Form you can use if you prefer.

Eligibility for Warm Home Discount isn't part of this issue, though.

There's two parts to this scheme. The Core Group and the Broader Group.

If your mother is eligible under the Core Group, she'll receive a letter from the Department of Work and Pensions (DWP). This will let her know that we'll automatically credit her account with the rebate (£140 this year).

Even if not eligible under the Core Group, your mother can apply to see if she qualifies for the Broader Group. She'll need to apply to us for the Broader Group and we're taking applications now. Again, she can apply via our website if preferable.

One thing, though. As part of the agreement we reached with Ofgem, we're making a payment of £35 to customers who received the Warm Home Discount from us last year.

If this includes your mother, she'll receive a letter from us between now and 2 July 14 confirming this credit.

Hope this helps point you in the right direction holmesgroove. Let me know if you need any more details as happy to help.

Malc