Buyer wants postage refund- how much?

ballisticbrian

Also Free P&P means nothing. As the item cost would be hugely inflated, so put's the buyer off anyway. So no sale

Of course in an ideal world the item would be free and so would the postage. But you want your cake and eat it.


Either the postage is on the postage or on the item!!!

ToThePoint

ballisticbrian wrote: »

Of course in an ideal world the item would be free and so would the postage. But you want your cake and eat it.


Either the postage is on the postage or on the item!!!

Ah, the old sarcasm when can't reply.

It's not either on the postage or the item. As they pay more fees on the item....so they are obviously going to add even more. So inflated isn't it.

Sellers do abuse postage and packing. But in your world that's 'fair'

Strapped

I don't understand why sellers are still charging postage, unless it's for items with a low cost which usually sell in multiples (so giving a postage discount makes some sense).

ballisticbrian

As they pay more fees on the item....so they are obviously going to add even more. So inflated isn't it.

The eBay fees are on the postage just as they are on the item. And you are just making assumptions on my stance on this which is not based on the post I made but entirely in your head. And we all know what assumptions make???

ToThePoint

ballisticbrian wrote: »

The eBay fees are on the postage just as they are on the item. And you are just making assumptions on my stance on this which is not based on the post I made but entirely in your head. And we all know what assumptions make???

Paypal fee's then..... the postage is still there to be used for the sellers fee's, and line there pockets. Which is against Ebay policy, is it not?

And it's not a assumption, when you have agreed its fair to rip buyers off? By 'legitimate costs' Which, you still haven't said what these are?

ballisticbrian

And it's not a assumption, when you have agreed its fair to rip buyers off?

Where did I say this?


And you are wrong about the fees. eBay fees are on postage and the item. Paypal fees are also on postage and the item.

ToThePoint

ballisticbrian wrote: »

Where did I say this?


And you are wrong about the fees. eBay fees are on postage and the item. Paypal fees are also on postage and the item.

Fee's or no fee's. The point is the postage packaging is abused by seller's, is it not?

You said "It is noticeable that while many non-business minded people on here can't grasp legitimate costs being loaded onto postage and packing"

What are these 'legitimate costs' ???

ballisticbrian

What are these 'legitimate costs' ???

OK, so I will give you just one example among many I could pick:


There are often threads on here from selling newbies saying "OMG another items gone missing, what do I do, or another item smashed in the post, what can I do?"


And among some of the best advice people can give is, self insure, so you add a small amount on each order, in order to resend the items that go missing.


When you resend a lost or damaged item, this is normally done at the expense of the sender. (and it's postage)




But when you look back to page 1 of this thread there are posters, "Janb5", who calculate items to the exact penny, and believe it is some kind of falsehood to add on anything at all.


Even by eBays own terminology, the item is "Postage and Packing", for example.


I'm afraid that some of the well-meaning but otherwise non business minded members on here who cannot grasp this and other concepts (my other favourite such as in business, time is the most expensive thing you can give to someone), (also those who believe profit = crime) are splitting hairs over postage, a few pence this way or that, and not understanding fundamental principles of business.

ToThePoint

ballisticbrian wrote: »

OK, so I will give you just one example among many I could pick:


There are often threads on here from selling newbies saying "OMG another items gone missing, what do I do, or another item smashed in the post, what can I do?"


And among some of the best advice people can give is, self insure, so you add a small amount on each order, in order to resend the items that go missing.


When you resend a lost or damaged item, this is normally done at the expense of the sender. (and it's postage)




But when you look back to page 1 of this thread there are posters, "Janb5", who calculate items to the exact penny, and believe it is some kind of falsehood to add on anything at all.


Even by eBays own terminology, the item is "Postage and Packing", for example.


I'm afraid that some of the well-meaning but otherwise non business minded members on here who cannot grasp this and other concepts (my other favourite such as in business, time is the most expensive thing you can give to someone), (also those who believe profit = crime) are splitting hairs over postage, a few pence this way or that, and not understanding fundamental principles of business.

But, your saying there that the buyer, has to pay for the sellers missing parcels. That does not really count as 'postage and packing' that counts as the buyers pay for sellers mishaps?
Which let's be honest, Not really is the buyer's problem is it? That's the seller's.

And non-business sellers don't 'self insure'
Chucked in a black bag for £1.20 and try and charge £5+ is taking the mick.
Don't get me wrong, I buy something for £7 postage for example, if it's £5+ I have no qualms of a few pounds. But when there clearly using postage to make more money for themselves. Then that is abusing the system. And the buyer's who moan over a few pence, I do agree. Is splitting hairs and petty.

I don't have a problem with seller's making a profit (obviously), but fairly. If your clearly ripping buyer's off over postage, then you deserve low stars and Neg/Neu

Lioness_Twinkletoes

ballisticbrian wrote: »

But it's not the panacea you think it is. I sell things that people buy many multiples of. If I offer free postage, I have to add the postage back on to each one and this would sting the customer.


By charging postage, you are better able to offer bulk discount. (at least it's the easiest way to do it other than multi variation, and everyone hates them because the search engine on eBay can't compare prices on multi variation listings)


It is noticeable that while many non-business minded people on here can't grasp legitimate costs being loaded onto postage and packing, that they are quite happy to pay any postage cost whatsoever, when they are blinded to it by it being hidden in the item cost.

No, YOU are able to offer bulk discount. I don't sell in bulk so when I sell an item I consider the lowest I want to receive, factor in P&P & charges and price accordingly.

When I buy something I look at the price of the item, condition and P&P costs. I don't buy if the postage costs are what I consider to be too high. That said, when I receive the item I don't examine the label to see what it cost to post and try and extort a refund. I accepted the price when I bought the item.