Buyer wants postage refund- how much?

juicygirl

I appreciate your reply. I too have made the decision to refund and done this already

I will be more careful in future!

Whiner

King_Nothing wrote: »

This is exactly the reason why all the things I currently have for sale at BIN are listed as free postage, and just set the price at something I think I could sell it for and without making too much of a loss when posting. Can't be arsed with arguing the toss with someone who thinks I've done them over to the tune of a couple of quid, when they knew how much it was to get the item from my house to theirs, before they decide to buy the item.

At least a few others here can get the concept, look at how much to bid, or how much it costs to BIN, plus the cost of postage to get it to your house = an agreeable sum you're willing to pay to get the item you wish. I couldn't care less if somethings listed at £10 postage, but actually cost £5 to post it, I saw that the item and the cost of postage came to a total I was willing to pay for that item, so I did. Had I not agreed, I wouldn't have bought it.

I wouldn't refund them anything.

Couldn't agree more with this. If you bid, you've accepted the terms and conditions, which includes the amount the seller wishes to charge for postage, and should have NO right to complain about the actual postage price.

ToThePoint

Whiner wrote: »

Couldn't agree more with this. If you bid, you've accepted the terms and conditions, which includes the amount the seller wishes to charge for postage, and should have NO right to complain about the actual postage price.

Well yes you do have a right to complain, it's postage and packing. Your paying for that, nothing else. So you pay £10 you don't expect it to be £3. It's a rip off and abusing the system. If you going to charge £10 send it special delivery. It's not there to line the seller's pockets!

Whiner

ToThePoint wrote: »

Well yes you do have a right to complain, it's postage and packing. Your paying for that, nothing else. So you pay £10 you don't expect it to be £3. It's a rip off and abusing the system. If you going to charge £10 send it special delivery. It's not there to line the seller's pockets!

But the buyer KNEW what the postage and packaging charge would be BEFORE they purchased, so if they didn't like it, they shouldn't buy then item.

You can't buy, knowing the score, and THEN complain; thats out of order.

Whiner

soolin wrote: »

Actually, an occasional seller is the worst person to take any hit on feedback or stars. A larger seller can take a neg or a low star without much impact. A small seller might easily drop to 80% feedback on a years assessment if they rarely received feedback and got a neg.

What the occasional seller was getting at by saying they could take the hit is that they couldn't care less what eBay does, because if they get banned they don't rely on eBay for a living anyway.

In that context, the occasionaller seller IS the best person to take the hit.

ToThePoint

Whiner wrote: »

But the buyer KNEW what the postage and packaging charge would be BEFORE they purchased, so if they didn't like it, they shouldn't buy then item.

You can't buy, knowing the score, and THEN complain; thats out of order.

Yes, and the buyer agrees to it. Because they expect it to be the price that's quoted.

And when it isn't the same as quoted, and there making £5+ profit. It's a con. Plain and simple. It's abusing the system for there own gain.

soolin

Whiner wrote: »

But the buyer KNEW what the postage and packaging charge would be BEFORE they purchased, so if they didn't like it, they shouldn't buy then item.

You can't buy, knowing the score, and THEN complain; thats out of order.

How does the buyer know though in advance exactly how much item will cost to post?

If I saw something with say £3 postage 2nd class I could assume that looks very fair as it is coming as a packet. However, it might actually have been able to be sent as a large letter at 73p

As usual though it is all immaterial and perhaps with the removal of the free 99p listings no seller needs load their p and p to save money. Seems safer to list inclusive of p and p and not worry about trying to explain yourself to buyers.

Lioness_Twinkletoes

soolin wrote: »

Actually, an occasional seller is the worst person to take any hit on feedback or stars. A larger seller can take a neg or a low star without much impact. A small seller might easily drop to 80% feedback on a years assessment if they rarely received feedback and got a neg.

Same as stars, getting a 1* on post and packing in say 10 feedback where All the other stars were 5* would still see the percentage drop to 4.6 which might put buyers off entirely.

Yeah, but I don't care that much. I won't be bullied or blackmailed by Ebay or the buyers.

That said, when I do sell I offer free P&P. Solves that little problem.

ballisticbrian

Solves that little problem.

But it's not the panacea you think it is. I sell things that people buy many multiples of. If I offer free postage, I have to add the postage back on to each one and this would sting the customer.


By charging postage, you are better able to offer bulk discount. (at least it's the easiest way to do it other than multi variation, and everyone hates them because the search engine on eBay can't compare prices on multi variation listings)


It is noticeable that while many non-business minded people on here can't grasp legitimate costs being loaded onto postage and packing, that they are quite happy to pay any postage cost whatsoever, when they are blinded to it by it being hidden in the item cost.

ToThePoint

ballisticbrian wrote: »

It is noticeable that while many non-business minded people on here can't grasp legitimate costs being loaded onto postage and packing, that they are quite happy to pay any postage cost whatsoever, when they are blinded to it by it being hidden in the item cost.

What are these 'legitimate' costs. Maybe the sellers shouldn't sell if it's too much of a hassle.

Postage and packing is not there to pay your fees and fuel costs etc. Which is against Ebay rules. But sellers do abuse it for their own gain!

I'd gladly hand a neg and low stars for taking the P... (and I wouldn't be bothered if they block me, as I wouldn't want to buy off them again) And I have never been blocked for doing a bid on any item. So being honest, doesn't get you 'blocked'

The buyer is your bread and butter, so why take the mick?

Also Free P&P means nothing. As the item cost would be hugely inflated, so put's the buyer off anyway. So no sale