Head Gasket gone months after being replaced

DiscoPistol

I'm going to write to the garage quoting the Supply of Goods and Services Act 1982 and the Sale and Supply of Goods to Consumers Regulations 2002.

While I appreciate we're out of warrantly we've only done 2000 miles and had a service in the last month so something isn't right.

I may not get anywhere but it'll make me feel better!

System

But they haven't supplied any goods or services to you.

arcon5

You have no rights against the garage. They was contracted by the previous owner, it's them that would have rights.
And even if you did, the work was more than 6 months ago so the law would require you to prove it was caused by poor workmanship, faulty parts or whatever and nothing untoward.

A letter quoting the law sent by a third party who they've never dealt with will make it to the bin pretty quickly I suspect.

Buellguy

arcon5 wrote: »

You have no rights against the garage. They was contracted by the previous owner, it's them that would have rights.
And even if you did, the work was more than 6 months ago so the law would require you to prove it was caused by poor workmanship, faulty parts or whatever and nothing untoward.

A letter quoting the law sent by a third party who they've never dealt with will make it to the bin pretty quickly I suspect.

Paper plane...... more fun

DiscoPistol

Origami Swan perhaps?


As it transpires it's not even a garage, at least not in the conventional sense. It's a Farmer who does some mechanics on the side.


His wife even said 'I knew we shouldn't have done the work but she was a nice lady' and 'It was probably one of the other crusty pipes that we didn't replace'


I know if I was spending £2000 on a car it would be with someone who did it on a part time basis from a cow shed!*


*This may not be true.


Anyway, thanks for all the advice.

londonTiger

colino wrote: »

If it's a private seller, you have no comeback so don't waste your energy on that route. If it's a Disco, work out its real value and consider selling as is, or if it's a decent model, get the head done yourself properly.

If the garage is legit they will warranty their work regardless of whehther the keys changed hands.

arcon5

londonTiger wrote: »

If the garage is legit they will warranty their work regardless of whehther the keys changed hands.

Actually you'll find it's usually the case amongst most industries that rights aren't transferred

colino

London Tiger, did you go out of your way to get it wrong? Otherwise every garage (or other repairer) would do the work and hand out a receipt addressed, "To Whom it may concern". Subsequent owners have no way of establishing the basis of the agreed repair, whether it was done to get it going, a substantial repair or a total unit replacement.
OP, I hope you get the weird thing back on the road without it being too costly, but do get the additional coolant level warning fitted and test it from time to time that it actually works.

londonTiger

colino wrote: »

London Tiger, did you go out of your way to get it wrong? Otherwise every garage (or other repairer) would do the work and hand out a receipt addressed, "To Whom it may concern". Subsequent owners have no way of establishing the basis of the agreed repair, whether it was done to get it going, a substantial repair or a total unit replacement.
OP, I hope you get the weird thing back on the road without it being too costly, but do get the additional coolant level warning fitted and test it from time to time that it actually works.

If they write a cash receipt by hand the values of the repairs should be sufficient to ascertain what was done. On my cambelt job I got a cash receipt. It stated cambelt + water pump change £280. Even the cash receipt had the reg on and mileage on.

I think it would be very f***ing difficult to write a receipt so ambigous that they can't work out what the repair cover.

I have plenty of receipts in my car maintenance folder with itemised invoices detailing everything that was done in detail and cash receipts from indies that are perfectly legible.

arcon5 has a point. Some companies will allow warranties to stick even if the equipment changes hands others won't.

I don't know what it's like in the motoring industry but with others, Apple just gave me a brand new iPad after my refurbished iPad went dead. The refurb was sold by Tesco and technically was registered to somebody else who bought it new.

Vitamix have official change of owner document that allow you to transfer warranty.

colino

And what does that have to do with warranties for repairs not being implied as transferrable to subsequent owners?


Put down the shovel.