Amazon Logistics (rant)

Cuilean

custardy wrote: »

They don't come out with just your package.

I get that It was more of a rhetorical/despair-ridden statement.

Doc_N

Cuilean wrote: »

I get that It was more of a rhetorical/despair-ridden statement.

And an entirely understandable one. Exactly the same situation here - rural location and previously an unbeatable combination of DPD and Royal Mail. Absolutely reliable, and the postman (yes I know, Custardy, but we have known him for 30 years!) will even sign for us when he needs to.

Now it's Logistics for everything - even a single CD. And it's a dramatically inferior service. Odd that a company like Amazon which sets such store by customer service is prepared to gamble with their reputation by entrusting a key part of that service to a bunch of cowboys.

A glimmer of hope, though......last time this happened the company providing the service must have given up, because we then went back to Royal Mail/DPD for a long time. You may find the same. I suspect that Amazon are playing games with their contractors and using alternative contractors as a means of 'encouraging' other better carriers to be more competitive on price. They know full well that Logistics is unpopular - but if they can use Logistics to force other prices down it's win/win for Amazon. And possibly another collapsed carrier on Boxing Day.

zarf2007

Doc_N wrote: »

And an entirely understandable one. Exactly the same situation here - rural location and previously an unbeatable combination of DPD and Royal Mail. Absolutely reliable, and the postman (yes I know, Custardy, but we have known him for 30 years!) will even sign for us when he needs to.

Now it's Logistics for everything - even a single CD. And it's a dramatically inferior service. Odd that a company like Amazon which sets such store by customer service is prepared to gamble with their reputation by entrusting a key part of that service to a bunch of cowboys.

A glimmer of hope, though......last time this happened the company providing the service must have given up, because we then went back to Royal Mail/DPD for a long time. You may find the same. I suspect that Amazon are playing games with their contractors and using alternative contractors as a means of 'encouraging' other better carriers to be more competitive on price. They know full well that Logistics is unpopular - but if they can use Logistics to force other prices down it's win/win for Amazon. And possibly another collapsed carrier on Boxing Day.

these people are the new Yodel, never know when they will turn up and can't even be bothered to read the address label. I wish they and Yodel would go out of business, I laughed when Citylink did, had no sympathy whatsoever, they had rubbish customer service and deserved to go under, if only other companies with crap customer service went bust, it would serve them right.

thankfully John Lewis started using DPD after citylink went down which was a result as I find them an excellent courier who have never let me down once. It beggers belief why these companies consistently damage their brand by using idiots for the most important part of the supply chain.

custardy

zarf2007 wrote: »

these people are the new Yodel, never know when they will turn up and can't even be bothered to read the address label. I wish they and Yodel would go out of business, I laughed when Citylink did, had no sympathy whatsoever, they had rubbish customer service and deserved to go under, if only other companies with crap customer service went bust, it would serve them right.

thankfully John Lewis started using DPD after citylink went down which was a result as I find them an excellent courier who have never let me down once. It beggers belief why these companies consistently damage their brand by using idiots for the most important part of the supply chain.

As is often the case. AL are great here.
Deliveries 7 days a week.

Doc_N

zarf2007 wrote: »

these people are the new Yodel, never know when they will turn up and can't even be bothered to read the address label. I wish they and Yodel would go out of business.......

Maybe they will, maybe they already have, but Amazon Logistics uses different companies across the UK so you never know (unless you ask the driver) who you're actually dealing with. If one company goes under, Amazon just revert to Royal Mail/DPD/whatever until they find a replacement. The only common feature about the companies providing the Amazon Logistics 'service' is that they're cheap - and rubbish.

zarf2007

custardy wrote: »

As is often the case. AL are great here.
Deliveries 7 days a week.

so because your deliveries are ok you represent the whole of the UK and we should stop complaining? or should you stop talking carp and accept that a lot of people have problems with these idiots and something needs to be done.......

ooohh I had a big meal last night therefore world hunger doesn't exist....

custardy

zarf2007 wrote: »

so because your deliveries are ok you represent the whole of the UK and we should stop complaining? or should you stop talking carp and accept that a lot of people have problems with these idiots and something needs to be done.......

ooohh I had a big meal last night therefore world hunger doesn't exist....

Sigh,no As I posted many times with all couriers. You get good and bad service.
Very few post positive experiences.
Well done on not chocking on the big meal.

zarf2007

custardy wrote: »

Sigh,no As I posted many times with all couriers. You get good and bad service.
Very few post positive experiences.
Well done on not chocking on the big meal.

thanks, learn to spell before you post...

custardy

zarf2007 wrote: »

thanks, learn to spell before you post...

Lol,Iove the smell of tears in the morning.

dealer_wins

Just had my next day delivery (due yesterday) at 22:50pm today! Better late than never I suppose!