RyanAir Forced Exchange rate

Voyager2002

melb wrote: »

However Halifax (it's a Clarity Card) have got back to me and said I must raise the issue with Ryanair before they can do anything. Does anyone know the best method of contacting Ryanair - is it the email address above? Also was wondering if the OP had got any further with his claim? thanks

You could certainly send an email and in the unlikely event that you get a response you could then show it to Halifax. However, what I would probably do is send a recorded delivery letter to their registered office in Dublin, wait a reasonable amount of time for a reply, and then go back to Halifax.

cinereus

Yeah, just send them an email or letter and when they don't reply tell Halifax they are avoiding you.

4leafclover_2

I have just had same problem with the website - I booked in euros, made sure I unticked the box for ryanair conversion rate to GBP (which isn't obvious) .... and yet it appears to have been put through to my bank as payment in GBP.

4leafclover_2

I followed this up with Ryanair to ask for assurance that by unchecking the box I should be billed in Euros.
However I just got identical reply to Cyper - so they are still saying that you will be billed at their conversion rate in GBP regardless of whether you untick the option box or not to pay in Euros.

---

rom: ryanairen@ryanair.com
date: 1 September 2014 14:09

Dear Customer,

Thank you for contacting Ryanair.

Regarding your recent correspondence, please note that our records show that a credit card was used to pay for the flight and the amount was due in Euros.

Since you made your booking on the internet, you are aware of our General Conditions of Carriage that explain our policy in relation of bookings made in a currency other that the currency of their credit/debit card (see below):

"Passengers who pay for their flights with a credit card billed in a currency other than the currency of the country from which the flight departs will be charged in the currency of issue of the credit card, inclusive of a ‘foreign user’ charge but you can check the actual amount to be billed in the currency of your card prior to payment being made."

Based on the information provided to us, the amount charged was correctly calculated as outlined above, and accordingly we cannot in this instant accede to your request for a refund.

Yours sincerely,
Gabby
The Customer Service Team

For and on Behalf of
RYANAIR LIMITED

SaveTheEuro

That's a very poor reply.

This doesn't solve your immediate problem but in future use the Ryanair app rather than their website. There's no currency conversion on the app.

J_B

melb wrote: »

Does anyone know the best method of contacting Ryanair

I have had reasonable success with sending a fax.

Yea, I know, it's old fashioned but they usually reply.

http://www.ryanaircampaign.org/contact.html

firefox1956

4leafclover wrote: »

I have just had same problem with the website - I booked in euros, made sure I unticked the box for ryanair conversion rate to GBP (which isn't obvious) .... and yet it appears to have been put through to my bank as payment in GBP.[/QUOTE

I wonder why this happens to some people & not to others ??
I unticked the box then closed the pop up window & finished the bookings.
Just checked my credit card statement & the bookings have been charged in euros....
Which is what I expected & what happened.
So no problem for me.
Does it perhaps depend on what credit card you use ??
I use my Nationwide card.

MCGONIS

Just to add some information about this subject.

I bought tickets on Ryanair on Friday. I only needed a one way flight from Malaga to Glasgow as I had booked the outbound previously during a seat sale.

The cost for everything was 103 EURO.

I paid using my Post Office Mastercard as they have no fees when you pay in EURO.

I got a pop up on Ryanair saying it would be 86.07 GBP and I unchecked the box.
They still charged me £86.07. (1.19 EURO to £1 whereas card rate was 1.26 to £1)

I tried selecting Spain as my billing country but as soon as I typed in 5425 9810 being the first 8 digits of my card, Ryanair website knew this was a UK card.

So despite what some people have written earlier, I am now of the opinion that there is no way to avoid Ryanair forcing a EURO payment to go through in GBP when your card is issued in the UK.

:mad:

SaveTheEuro

MCGONIS wrote: »

J I am now of the opinion that there is no way to avoid Ryanair forcing a EURO payment to go through in GBP when your card is issued in the UK.

:mad:

You get a pure exchange rate if you use the Ryanair app rather than their website.

jayok

I booked two sets of flights Dublin to Glasgow yesterday and both of them were charged to my CC in €. I am using Firefox so it does work