massive problem with my pc - HELP

asandwhen

I need some help - my pc has completely stopped working - I now have a blue screen with error message 0x00000024 - I have been told that this is a software problem and that I need an xp boot disk to repair windows - will I lose all of my files on my computer? I have the boot disk now but what an earth do I do with it.. PLEASE HELP ME :huh:

Donnie

http://support.microsoft.com/kb/307654

http://michaelstevenstech.com/XPrepairinstall.htm

Unlikely that you'll lose anything.

skiddy2k

Can you startup the PC like normal... and you get BlueScreen after a certain amount of time randomly... or do you get blue screen as soon as you startup?

asandwhen

skiddy2k wrote: »

Can you startup the PC like normal... and you get BlueScreen after a certain amount of time randomly... or do you get blue screen as soon as you startup?

as soon as the computer starts loading windows it goes to a blue screen every time

Donnie

Before you do anything else, can you tell us what you think caused this state of events?

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this message appears again, follow these steps:

Disable or uninstall any anti virus , disc defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical Information

Stop 0x00000024 (0x0019033c, 0xf016e7a0, 0xf016e49c, 0xe061dcdc)

asandwhen

to be honest I have no idea - my step daughter has been using the computer it is possible that she may have downloaded some stuff but I have no idea - we have the latest virus scan so thought we were protected - the computer is only 5 months old - its a dell c531

skiddy2k

take a photo of the BlueScreen and post it here if possible...
More likely to be hardware/driver issues, not necessarily virus.
In the meantime, run Chkdsk /f /r as previously posted...
to do this, insert WinXP CD, restart PC, go into the Recovery Console and type in "chkdsk /f" and then "chkdsk /r" and let it run. (may take a while)
also type in "fixboot" or "fixboot.ini" (forgot which, just do both) and let it run
once finished, type in "exit", remove CD and keep your fingers crossed!

asandwhen

skiddy2k wrote: »

take a photo of the BlueScreen and post it here if possible...
More likely to be hardware/driver issues, not necessarily virus.
In the meantime, run Chkdsk /f /r as previously posted...
to do this, insert WinXP CD, restart PC, go into the Recovery Console and type in "chkdsk /f" and then "chkdsk /r" and let it run. (may take a while)
also type in "fixboot" or "fixboot.ini" (forgot which, just do both) and let it run
once finished, type in "exit", remove CD and keep your fingers crossed!

I have just done above and it did say that the boot sector was corrupt and made a new one - i have then exit and restarted but still goes to the blue screen error msg - any other suggestions?

asandwhen

Donnie wrote: »

Before you do anything else, can you tell us what you think caused this state of events?

the blue screen is that same as above but with numbers :

*** stop: oxoooooo24 (0x00190203,0x86513308,0xc0000102,0x00000000)

imho

Ok found this on another web page


DuaneB
01-08-2005, 07:57 AM

This is what I found for 0X00000024.

Stop 0x00000024 or NTFS_FILE_SYSTEM

This message indicates that a problem occurred within the NTFS file-system driver. A similar Stop message, 0x23, exists for FAT32 drives. The most likely cause is a hardware failure in a disk or disk controller. Check all physical connections to all hard disks in the system, and run the Check Disk utility (Chkdsk.exe) using the instructions outlined below.


To check for errors on a local disk, follow these steps:
1. Open the My Computer window, right-click the icon belonging to the drive you want to check, and then choose Properties.
2. On the Tools tab, click the Check Now button.
3. In the Check Disk dialog box select the following options.
- Automatically Fix File System Errors
- Scan For And Attempt Recovery Of Bad Sectors
4. Click the Start button to begin the disk checking process. The green progress bar provides feedback as the error-checking tool goes through several phases.

If you selected the Automatically Fix File System Errors option on a drive that currently has open files, Windows is unable to run the utility immediately. In that case, you see a dialog box.

Click Yes to schedule the disk check to run the next time you start your computer. Now Reboot. The disk check occurs during the character-mode startup phase of Windows; during this period your computer is not available for you to perform any other tasks. When your computer restarts, Windows notifies you that it’s about to perform a scheduled disk check; by default, you have 10 seconds to cancel the operation and boot normally instead.

After the Check Disk utility completes its operation, it reports its results. If the disk check turns up no errors, you see a Disk Check Complete dialog box. If the Check Disk utility uncovers any errors, it writes a message to the Event log and displays a dialog box listing the errors it found and the repairs it made.


Caution
Although the Check Disk utility is a useful tool and sometimes a lifesaver, it can cause you headaches if used indiscriminately. Once started, the Check Disk operation cannot be stopped except by pressing your computer’s power switch. On very large drives (60 GB and larger), the full disk check can takes hours to complete.

haris
01-08-2005, 09:55 AM

Originally posted by DuaneB
This is what I found for 0X00000024.

Stop 0x00000024 or NTFS_FILE_SYSTEM

This message indicates that a problem occurred within the NTFS file-system driver. A similar Stop message, 0x23, exists for FAT32 drives. The most likely cause is a hardware failure in a disk or disk controller. Check all physical connections to all hard disks in the system, and run the Check Disk utility (Chkdsk.exe) using the instructions outlined below.


To check for errors on a local disk, follow these steps:
1. Open the My Computer window, right-click the icon belonging to the drive you want to check, and then choose Properties.
2. On the Tools tab, click the Check Now button.
3. In the Check Disk dialog box select the following options.
- Automatically Fix File System Errors
- Scan For And Attempt Recovery Of Bad Sectors
4. Click the Start button to begin the disk checking process. The green progress bar provides feedback as the error-checking tool goes through several phases.

If you selected the Automatically Fix File System Errors option on a drive that currently has open files, Windows is unable to run the utility immediately. In that case, you see a dialog box.

Click Yes to schedule the disk check to run the next time you start your computer. Now Reboot. The disk check occurs during the character-mode startup phase of Windows; during this period your computer is not available for you to perform any other tasks. When your computer restarts, Windows notifies you that it’s about to perform a scheduled disk check; by default, you have 10 seconds to cancel the operation and boot normally instead.

After the Check Disk utility completes its operation, it reports its results. If the disk check turns up no errors, you see a Disk Check Complete dialog box. If the Check Disk utility uncovers any errors, it writes a message to the Event log and displays a dialog box listing the errors it found and the repairs it made.


Caution
Although the Check Disk utility is a useful tool and sometimes a lifesaver, it can cause you headaches if used indiscriminately. Once started, the Check Disk operation cannot be stopped except by pressing your computer’s power switch. On very large drives (60 GB and larger), the full disk check can takes hours to complete.

Dear DuaneB Sir.

Thanks a lot

I did as what you say, I checked on both C and E drive

I seen many errors appeared in the flash pass event log and also I seen the vol. is clean in the next flash over message.

Anyway, each drive, I checked twice. Hopfully, there is no occurrence in future.

Once again, thanks a lot

Sincerly yours
haris

DuaneB
01-08-2005, 09:59 AM

Good luck haris, and welcome to VirtualDr.:)

imho

skiddy2k has already said what to do .