Unauthorised Visa withdrawl

innovate

50Twuncle wrote: »

I hate to say it - but since Amazon are stupid enough not to reply to my follow up email (and have lost a customer by not doing) - I guess that there is nothing else that I can do......I have closed my account down ..

If you aren't satisfied with the response, or lack of it, from the standard Amazon CS folks, and stil think you have a case (have you?), just take it to their UK CEO. Christoper North, cnorth at amazon dot com, apparently.

Losing one customer in a billion is probably water of a duck's back for Amazon, as an aside.

50Twuncle

terra_ferma wrote: »

Your bank statement should give you the name of the company the money has gone to. Is it the merchant you named, amazon or someone totally different?

It showed O2 but the problem was that my order with Amazon was the only time that I had used my card for several months - hence I put two and two together...

zaax

FireWyrm wrote: »

I think Amazon have a serious problem with security. I bought a laptop from an Amazon seller with a brand spanking new credit card (never used anywhere else and never been out of the house). The order itself was subsequently cancelled, but when I went to order a replacement device, my card was blocked. Telephone calls to the CC company showed multiple fraudulent transactions for the likes of Play.Com and this had triggered automated fraud prevention procedures. I went off something alarming at the marketplace seller who also claimed that they dont have access to actual card details, just delivery address, so therefore, the leak must be at Amazon. When I raised this with them, they pretty much shrugged and insisted that my card company would deal with it - which to their credit, they did and I'm not out of pocket. Frankly, I'm alarmed by the implications of this and immediately removed any and all cards associated with Amazon. Seems they have some internal problems that they are unwilling to publicly acknowledge.

If that is the case it will be someone quite high up with access to their security codes or they have been hacked which is again is quite bad.
Either way Police etc will be involved and international arrests are due soon which why they are keeping quiet
s

eskbanker

50Twuncle wrote: »

I have called my bank - they blame Amazon

In what way and on what basis do the bank actually blame Amazon?

As per your other posts I can understand your belief or assumption that the unauthorised transaction might be related to a recent Amazon marketplace purchase, in the absence of any other recent card activity, but as others have pointed out, it doesn't necessarily follow that the fraud originates from your most recent use of the card.

So, did Nationwide explicitly say to you that the fraud had been perpetrated by Amazon or do they have proof that fraudsters obtained your card details from Amazon?

FireWyrm

innovate wrote: »

Losing one customer in a billion is probably water of a duck's back for Amazon, as an aside.

That is the biggest problem of course...the laisez faire attitude that is prevalent. Someone other than Amazon 'pays' for this (well, we do, in OD charges, fees and fines eventually) and so they couldnt give a stuff. They probably do have fraud algorithms in place, but I doubt there is any sort of rigorous investigation in progress. Meanwhile, the customer has to pick up the pieces and sort out the mess.

innovate

They might even be pleased to see the back of a customer who accuses them of fraud in a public forum without having a shred of evidence.

By all means, expose any corporate wrongdoing, and any fraudulent activity by employees - once you have proof, and once you have exhausted your options to complain.

50Twuncle

FireWyrm wrote: »

That is the biggest problem of course...the laisez faire attitude that is prevalent. Someone other than Amazon 'pays' for this (well, we do, in OD charges, fees and fines eventually) and so they couldnt give a stuff. They probably do have fraud algorithms in place, but I doubt there is any sort of rigorous investigation in progress. Meanwhile, the customer has to pick up the pieces and sort out the mess.

At least I expect a response !!

eskbanker

50Twuncle wrote: »

At least I expect a response !!

According to your earlier posts you already had a response from them (denying all knowledge) but just didn't believe it, are you expecting them to turn round now and say "oh, OK, yes it was us all along"?! At what point will you believe that Amazon have no knowledge of this?

GingerFurball_2

Amazon sellers don't see any bank details.

matttye

Zero evidence that it has anything whatsoever to do with Amazon.

I've shopped online there for years and haven't been the victim of fraud for about 4 years. Around 4 years ago someone bought several £10 O2 topups using my card.

Never had any problems before or since.