Unauthorised Visa withdrawl

50Twuncle

Just noticed - we have an unauthorised withdrawal of £207 on our NATIONWIDE Visa debit card - someone has used our card/number to purchase tickets to the O2 !!
(OBX*AXS.COM TICKETS 08448560202 GB)


I have informed Nationwide and wait for a response !!

PeacefulWaters

BCOBS 5.1.11 is your friend (or rather the appropriate part of the Payment Services Regulations, but I don't have the link to hand).

(1) Where a banking customer denies having authorised a payment, it is for the firm to prove that the payment was authorised.

(2) Where a payment from a banking customer's account was not authorised by the banking customer, a firm must, within a reasonable period, refund the amount of the unauthorised payment to the banking customer and, where applicable, restore the banking customer's account to the state it would have been in had the unauthorised payment not taken place.

Buzby

This could be the first of a few - worth checking hourly!

50Twuncle

It was a company called crosstraininguk on amazon that used my debit card for their own purposes !
According to Nationwide (who are refunding me over £300)

katejo

50Twuncle wrote: »

It was a company called crosstraininguk on amazon that used my debit card for their own purposes !
According to Nationwide (who are refunding me over £300)

So how did they get access to your number? Could they access your Amazon account?

50Twuncle

katejo wrote: »

So how did they get access to your number? Could they access your Amazon account?

I gave them my card number for a purchase
It appears that they misused it !!
I do not leave my payment details on my on line account

meer53

50Twuncle wrote: »

I gave them my card number for a purchase
It appears that they misused it !!
I do not leave my payment details on my on line account

Or they could have used them by mistake ?

50Twuncle

meer53 wrote: »

or they could have used them by mistake ?

what .... ????
Do you mean accidental fraud ?

Uxb

So let me get this totally right.......we need to be certain
You are saying/alleging that a Amazon marketplace trader called Crosstrading UK took your debit card details following a legitimate purchase by you from them on their marketplace shop within the Amazon site and then subsequently used your card details for their own purposes thereby committing fraud against yourself?

50Twuncle

Uxb wrote: »

So let me get this totally right.......we need to be certain
You are saying/alleging that a Amazon marketplace trader called Crosstrading UK took your debit card details following a legitimate purchase by you from them on their marketplace shop within the Amazon site and then subsequently used your card details for their own purposes thereby committing fraud against yourself?

'CrossTrainingUK'

Yes - that's what I am assuming / it looks like - I have not used my card at all in the last month, otherwise !!
Nationwide informed us, in a phone call to Security, yesterday - that it was MY card, rather than my wifes and we normally use her card for everything - the only transaction that I have made in the last month is this Amazon one
Nationwide have stopped several more attempts too !!

duchy

I'd be notifying Amazon as they'd probably take an interest- hopefully.