selfridges issue

halibut2209

I would call them out on Facebook and Twitter.

hollydays

Bicester... My favorite place..

Valli

grh80 wrote: »

Thanks for all the help. I think in all reality we are just going to get a refund as selfridges are making a huge deal our of it and refusing to budge.

At the end of the day, it was their mistake, as they freely admitted, they charged me 720 for the suit but are now essentially asking me for more money because of THEIR mistake!! I paid what I was asked to pay for the three piece suit at the time!! The whole thing has just been a little bizarre! Not been dealt with in the way you would expect a place like selfridges to deal with it.

Thanks again for all the advice.

Wonder if they've already altered it?

grh80

It was all on the same hanger to answer a previous question.

And yes, they have altered it already which makes it even odder that would give me a refund and risk losing money on a now altered suit!!

unholyangel

A email to head office or (as above) posting on their facebook may bring a compromise/satisfactory resolution.

Or you could try a letter to the store in question pointing out that a contract has been formed and in order for it to be considered fair, it must be binding on both parties.

As neil said, really depends how far you want to take it.

You may find the store manager or employee is trying to cover their own !!! in getting a refund rather than having to explain why theres a shortage.

Not saying that is the case, just that they're probably refusing to budge because its in their best interests, just as you were refusing to budge because it was in your best interests.

LilElvis

unholyangel wrote: »

A email to head office or (as above) posting on their facebook may bring a compromise/satisfactory resolution.

Or you could try a letter to the store in question pointing out that a contract has been formed and in order for it to be considered fair, it must be binding on both parties.

As neil said, really depends how far you want to take it.

You may find the store manager or employee is trying to cover their own !!! in getting a refund rather than having to explain why theres a shortage.

Not saying that is the case, just that they're probably refusing to budge because its in their best interests, just as you were refusing to budge because it was in your best interests.

They are looking at a loss anyway as they have altered the suit. Hopefully this will put OP in a strong position, also as the suit was displayed on a single hanger.

LilElvis

hollydays wrote: »

Bicester... My favorite place..

Definitely not my husband's

I've had some great bargains there. Twice I've managed to go on the day when Nicole Farhi had everything with 90% off - sadly the shop has now closed.

I'm still owed a new pair of Jimmy Choos so husband will be having palpitations again.

Zandoni

I'd argue as much as possible with the highest ranking person I could talk to at their Head Office. If that doesn't work have a refund and delight in the fact that they have made the alterations already.