British Gas - New Web site

Cardew

OldBear wrote: »

And... just like my gas bills, I have an unknown gas meter reading at the bottom of this bill, too.

Bear

Perhaps that gas meter reading is my missing one;)

elektra

OldBear wrote: »

You bet!!! Anyone good with a calculator???

I finally managed to get access to my electricity bill, and wait for it... EVERY figure on the bill is wrong, nothing adds up at all. Check it out!!

http://img442.imageshack.us/img442/3127/leccybillmq7.jpg

I challenge all MSEs to get these figures to add up, any column you want.

And... just like my gas bills, I have an unknown gas meter reading at the bottom of this bill, too.

What a bunch of maroons!!! Telephone riot coming up tomorrow. :rotfl:

Bear

That sure takes some beating. They have not even got the number of days correct !

I reckon that is one for Energywatch, GMTV, Watchdog etc

Cardew

elektra wrote: »

That sure takes some beating. They have not even got the number of days correct !

I reckon that is one for Energywatch, GMTV, Watchdog etc

At least he has got some detail to look at even if it is totally wrong;)

If all problems like that went to Energywatch they would have millions of complaints I am sure.

Really BG should withdraw access to the site until they have got it correct.

At my request I got sent a couple of paper bills(I have 4 accounts all on paperless billing) and they are in a new format - the same as the new website - and are correct! The on line version, of the same bill with the same date, is complete rubbish.

OldBear

Cardew wrote: »

At least he has got some detail to look at even if it is totally wrong;)

If all problems like that went to Energywatch they would have millions of complaints I am sure.

Really BG should withdraw access to the site until they have got it correct.

At my request I got sent a couple of paper bills(I have 4 accounts all on paperless billing) and they are in a new format - the same as the new website - and are correct! The on line version, of the same bill with the same date, is complete rubbish.

Hi Cardew,

I told the chap on the phone today that I would be speaking with Energywatch tomorrow, and putting to them that the website, in its current form, is not fit for purpose, and should be taken down till it's fixed; he didn't seem too surprised. He's promised to raise the bill as a fault (no !!!!!! Sherlock!) and to get that department to look at it.

He can see different figures on his system to what I have shown above; difference is, in his case they appear to be correct. As you can all imagine, all this does is confuse the issue even more because he can't see all the errors that I am reporting to him.

As for the mysterious gas meter reading showing on all my bills, (this latest one AND all my old ones), he has no idea what that is and will get it looked into.

Sheer incompetence!!

elektra

Cardew wrote: »

At least he has got some detail to look at even if it is totally wrong;)

If all problems like that went to Energywatch they would have millions of complaints I am sure.

I agree but it really does need highlighting at a very senior level how many mistakes they are making. They appear to be moving backwards not forwards. I have experienced worse customer service in this last year sorting out a problem than I did 3 years ago.

Cardew wrote: »

At least he has got some detail to look at even if it is totally wrong

Really BG should withdraw access to the site until they have got it correct.

Tricky as I am sure for some people it is correct and gives them history and ability to pay..

Cardew wrote: »

At least he has got some detail to look at even if it is totally wrong

At my request I got sent a couple of paper bills(I have 4 accounts all on paperless billing) and they are in a new format - the same as the new website - and are correct! The on line version, of the same bill with the same date, is complete rubbish.

You are lucky - I have twice requested a paper bill for the same reason i.e format is different to online version. However I never received it. I asked yesterday again for copy of bill and was told it could take up to 10 days.


Wow - I am actually impressed with BG response today. Reported via the contact us button last night that I could not access electric bill. Just received a phone call and she said that was because accounts from old billing system ( beginning with 4 ) had not been transferred and she has raised a fault. Explained I was able to access on house.co.uk and did have a new number beginning with 8. But she could not find on her system.

So although system is at fault the response was good today. So I would suggest anybody else having problems with new website tries the contact us section.

johanne

ive just been locked out of my account for 24 hours for entering my info wrong... "supposedly".... i was using what i was registered with originally so god knows.. ...i was trying to access it since i recieved a paper gas statement today (despite being registered for online billing only) which stated i was £40 in credit (which is about right) but my consumption was 0...... which is totally wrong and i know last time i managed to access the site that they took a meter reading 6 days before this bill is dated... so why is my consumption 0? why am i getting a paper bill? and so many other questions!!

Starting to despair with them as This is after i set my accounts up online when i moved nto this house back in march.. they never swapped the accounts over despite me getting all the "applications recieved" etc emails and so the previous account holder (luckily it was my dad) recieved a bill in may..... at which point i rang them and they "had no record of the account changing names recently" ... i could even give them the name of the person i got the welcome email off etc... but it "wasnt showing on the system". Really is laughable..... seriously considering switching.... at my past 2 addresses ive used ebico and hadnt had a problem at all ... ever. *rolls eyes*

owsaboutthatthen

Set up a new account with them a few days ago but kept getting an error message saying registration hadn't completed and to try logging on in a few minutes! After several hours gave up - don't know if i'm registered - unfortunately I know i'm a gas customer (not for very long tho after I move house)!!!

shell_girl

I'm having exactly the same problem- I registered for an online account with them as (as you can see in my sig) I need to pay them off and f*** them off!

Sent them an email after I'd been told for around the 10th time to 'try again in a few minutes'... I recieved an email this morning saying that my account had finally been confirmed, and that I needed to click the link to activate it.

I clicked... and you've guessed it... was told that I should try again in a few minutes.

:wall:

linda-ann

I have been using the paperless billing for about 18 month and I pay my bill quarterly as it appears good job i keep checking
(they seem to have forgotten they are supposed to send an email to tell you when your bill is ready )
anyway, my problem is with them changing the account numbers I have had to delete them from my online banking but was wondering if their old sort code was still the same ??? so I could set them Gas/Elec back up with my new account numbers.

linda-ann

linda-ann wrote: »

I have been using the paperless billing for about 18 month and I pay my bill quarterly as it appears good job i keep checking
(they seem to have forgotten they are supposed to send an email to tell you when your bill is ready )
anyway, my problem is with them changing the account numbers I have had to delete them from my online banking but was wondering if their old sort code was still the same ??? so I could set them Gas/Elec back up with my new account numbers.

I have managed to sort it
I was not typing a capital G in the banks company search for British Gas earlier sorted now though