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British Gas - New Web site

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  • dc
    dc Posts: 2,547 Forumite
    Seem to have got it working later today after bieng down again.
    No re-direction from House for me though.

    Clearer, less cluttered, but less info on accounts.

    EG
    No mention of money received for last bills (having been paid months ago).
    No mention of account tariff or any tariff moves made to click2 or 3 having been actioned.

    I live in hope ;)
    ac's lovechild
  • x_Wilco_x
    x_Wilco_x Posts: 283 Forumite
    well... my elec is showing but no gas... grrrrrrrr... lets see if it shows in a few days!
  • Cardew
    Cardew Posts: 29,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    I was told today to ignore everything.

    My gas account is missing also.

    VAT @ 7%(it says)

    No historical data.

    Electricity prices on my gas account.

    Mistake after mistake, completely useless at the moment.
  • BBB
    BBB Posts: 258 Forumite
    hmmm, phil bentley is at my call centre next week, I'll try and speak to him about it and see if he can solve it.
    :beer:
  • Teacher2301
    Teacher2301 Posts: 407 Forumite
    shammyjack wrote: »
    Got into my account on the new BG site using House.co.uk logon but the site then forces you to register and confirm a new password and use your registered email address to login and not your user name .

    I only get electricity from BG (price protection 2010 ) but there is someone elses gas account details below my electric account !

    Another BG cockup !

    shammy

    It isn't mine by any chance - switched to BG for duel fuel in Decemeber - BG still hasn't swicthed my gas (or I can't find my account) - but they're taking the direct debit from my account...did complain and offered a reduction - but will have to wait and see - BG better hurry up, I'll swicth again in October!!
    'Proud To Be Dealing With My Debts' : Member number 632
    Nerds rule! :cool:
  • Teacher2301
    Teacher2301 Posts: 407 Forumite
    Just remembered - if anyone else is having account problems/ missing accounts like me, with British Gas call this number direct - 08459 555 703 - it takes you straight to their customer escalation team 'complex enquiries team' - I'm now a complex enquiry - what ever happen to customer support?
    'Proud To Be Dealing With My Debts' : Member number 632
    Nerds rule! :cool:
  • x_Wilco_x
    x_Wilco_x Posts: 283 Forumite
    Cardew wrote: »
    I was told today to ignore everything.

    Now there's a BG solution!!! Bit tricky when you on click energy with paperless billing and a bill due :confused:

    Do you think they will allow me to ignore paying???
  • Stormy
    Stormy Posts: 387 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Mine worked fine in that I can access my account, although I don't like the new 'consumption' tracking thing, it was much easier to follow on the old clickenergy site, now I have to get my calculator out to find out how many units I am using per day each month (on average) when the website did that for me before.

    Does anyone have any idea what the cumulative consumption is on the usage chart, the average consumption seems to be Kwh which is fair enough, but no idea what the average is, average of what?
  • Cardew
    Cardew Posts: 29,059 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    x_Wilco_x wrote: »
    Now there's a BG solution!!! Bit tricky when you on click energy with paperless billing and a bill due :confused:

    Exactly my position too.

    I think everyone appreciates that any redesigned computer system for millions of people will have teething troubles. However why allow customers access to it when it is in such a state? especially after the state the House website degenerated into.

    There is simply no way of checking anything on one of my accounts; and all the others have multiple errors.

    Have the dual fuel and paperless billing discounts been applied - haven't a clue.
  • elektra
    elektra Posts: 1,361 Forumite
    Part of the Furniture Combo Breaker Cashback Cashier
    Just remembered - if anyone else is having account problems/ missing accounts like me, with British Gas call this number direct - 08459 555 703 - it takes you straight to their customer escalation team 'complex enquiries team' - I'm now a complex enquiry - what ever happen to customer support?

    I thought 0845 607 0870 was CLT team. That's the number Energywatch told me to call anyway. Have been trying to sort out a problem since last July and have managed to speak to same person twice. Seems nobody willing to 'own' problem.
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