Finally told SKY to shove it!!!!!!

pimento

I was another o2 refugee who moved to Sky when my o2 contract ran out and the price went up. I got a reasonable deal but since I plugged in the Sky router, the service has been pants.
The speed is up and down and drops regularly and they made me move the router to the main socket which is not close to the middle of the house so now the signal we get upstairs is really poor.

My old o2 router never gave me a moment's trouble. I've been on the phone to (a very sympathetic but ultimately useless) Sky Broadband technical department several times in the past couple of months.

McKneff

Im with Sky, I have no problem, I have never had a problem.
If something has broken, I ring them, free of charge, they fix the problem immediately.


I have Sky TV, broadband, phone, etc etc. customer service has always been brilliant.
They are always nice to me, because I am civil to them. Perhaps you should calm down when speaking to them,
The poor kid on the other end of your telephone line wasn't to blame, so why tell her to 'shove it'
It says more about you than it does about Sky....

Azari

McKneff wrote: »

Im with Sky, I have no problem, I have never had a problem.
If something has broken, I ring them, free of charge, they fix the problem immediately.


I have Sky TV, broadband, phone, etc etc. customer service has always been brilliant.
They are always nice to me, because I am civil to them. Perhaps you should calm down when speaking to them,
The poor kid on the other end of your telephone line wasn't to blame, so why tell her to 'shove it'
It says more about you than it does about Sky....

All of that's irrelevant.

He's dumped sky and is saving himself a good wedge of money.

Although your advice to be polite is well founded. It generally makes life easier and more pleasant for everyone concerned.

tomtontom

Azari wrote: »

All of that's irrelevant.

He's dumped sky and is saving himself a good wedge of money.

Although your advice to be polite is well founded. It generally makes life easier and more pleasant for everyone concerned.

It is not irrelevant at all - people are allowed to post positive experiences!

colourblind

I agree totally that all experiences are relevant. For information, I can assure the earlier poster that is very possible to politely tell people where to shove it, which was exactly the case in my situation, but obviously I've now been tarnished with that brush.
In my experience, I did not have SKY Talk and therefore no free calls to their customer service department, but took offence that it took over an hour of waiting and being messed around by SKY. I'm sure I'm not the only person who has forgotten a password they set up some 15 years ago, to enable my departure.


Sorry for not being Mr Perfect.


Oh, and by the way it cost me a further £3.16 + Vat to make that call.

mije1983

colourblind wrote: »

Oh, and by the way it cost me a further £3.16 + Vat to make that call.

Just in case you're not aware, and not just for Sky, www.saynoto0870.com lists many geographical/0800 alternative numbers to standard 0844/0845 etc.

yangptangkipperbang

colourblind wrote: »

but took offence that it took over an hour of waiting and being messed around by SKY. I'm sure I'm not the only person who has forgotten a password they set up some 15 years ago, to enable my departure.

...no, you are not the only person.......... BUT...... Sky are far from unique with these dogmatic requests for long forgotten information - "what was your pet camel's favourite pop song", etc, etc.....:D

fozmcfc

colourblind wrote: »

I was paying £9.50 per month for BB with o2 yet Sky are only charging £7.50 per month reduced to £6.50 as an incentive, which on the face of it is a good deal, but are penalising me a further £5.00 per month for not having Sky Talk and a further £2.50 per month for not having Sky TV.
Now maths was never my strong point, but even by deducting £2.50 per month, as I was a Sky TV customer, I can still work out that it is costing me more!!!

So in effect you were going to be paying £2 more a month.

I can understand you being annoyed at them saying you didn't have Sky TV when you did, but I'm pretty sure, you probably could have got the broadband for the same or even less if you had struck a deal with them.

As for the password issue, well, it's hardly their fault, if you can't remember the password you set up, however long ago it was.

Sounds like you weren't in any mood to listen and therefore could well have lost out in the long run.

I guess it depends what broadband you require, but you'd be hard pushed to find truly unlimited, unshaped broadband for less than £11.50 a month.

pinkduvetdiva

yangptangkipperbang wrote: »

...no, you are not the only person.......... BUT...... Sky are far from unique with these dogmatic requests for long forgotten information - "what was your pet camel's favourite pop song", etc, etc.....:D

Well, I know what my pet camel's favourite pop song was - what kind of camel owner are you?
Seriously, I've been with Sky for nearly 14 years. I haven't had any major problems with them, but do take exception to having Box Office events that I have paid to watch being deleted after a certain period of time. So it's looking likely that I will be having a similar conversation with Sky at some point next year. So I'll have to double check - what was my pet unicorn's mother's maiden name?

Azari

fozmcfc wrote: »

As for the password issue, well, it's hardly their fault, if you can't remember the password you set up, however long ago it was.

Well, it is, actually.

If you know that someone will very likely not need to access a service for years on end it's pretty stupid designing a system that relies on a password. Especially given that there are a load of other numptie companies insisting you do the same.

Compare and contrast with the system most banks use where, if you forget your password, they are able to verify your identity and get it reset with the minimum of bother.

And the security of banking access is a lot more important than security of access to a sky account.