Finally told SKY to shove it!!!!!!

karen1573

McKneff wrote: »

Im with Sky, I have no problem, I have never had a problem.
If something has broken, I ring them, free of charge, they fix the problem immediately.

Lucky you. That wasn't my experience when their cruddy router broke down. After taking me through 20 frustrating minutes of techsupport script ("Please turn the router off. now turn it back on...") the tech support person couldn't work out what the problem was, leading to this exchange:

Tech Support: I believe the problem is with your computer, so we cannot offer any further help, sorry.
Me: Which one?
Tech Support: Pardon?
Me: Which of the computers in this house do you believe to be the problem? Because none of our devices can access the internet.
Tech Support: Er... well they all probably have the issue.
Me: Are you seriously suggesting that my PC, my partner's PC, my son's PC, my smartphone, my partner's smartphone, my son's smartphone, my ipad, my partner's ipad, my partner's laptop, my laptop, and my son's Xbox... have all coincidentally broken down at the exact same time??
Tech Support: ....Yes?
Me: Supervisor, please.

After another 2 hours of arguing they finally agreed to send a replacement router, which took over 10 days to arrive.

Absolutely appalling service and I cancelled as soon as our one-year contract was up!

Azari

karen1573 wrote: »

Tech Support: I believe the problem is with your computer, so we cannot offer any further help, sorry.
Me: Which one?
Tech Support: Pardon?
Me: Which of the computers in this house do you believe to be the problem? Because none of our devices can access the internet.
Tech Support: Er... well they all probably have the issue.
Me: Are you seriously suggesting that my PC, my partner's PC, my son's PC, my smartphone, my partner's smartphone, my son's smartphone, my ipad, my partner's ipad, my partner's laptop, my laptop, and my son's Xbox... have all coincidentally broken down at the exact same time??

Tech Support: Your problem is that you have too many devices trying to connect.

(Well, I really wouldn't put it past them.)

karen1573

Azari wrote: »

Tech Support: Your problem is that you have too many devices trying to connect.

(Well, I really wouldn't put it past them.)

Hahaha, yeah I wouldn't have put it past them!

It's actually only when I typed it out that I realised how many devices we had but in my defence both my partner and I worked from home in the IT field

GolfFoxtrot

karen1573 wrote: »

Lucky you. That wasn't my experience when their cruddy router broke down. After taking me through 20 frustrating minutes of techsupport script ("Please turn the router off. now turn it back on...") the tech support person couldn't work out what the problem was, leading to this exchange:

After another 2 hours of arguing they finally agreed to send a replacement router, which took over 10 days to arrive.

I had a similar issue when calling on behalf of my parents when the router had stopped working and wouldn't respond even when connected via cable to a laptop. Working in IT I tried all of the usual things and then resorted to calling sky, the chap on the other end of the phone took me through all of the steps before concluding there was an issue with the routers power supply (even though it was clearly getting power). They insisted on sending a new power supply and when it arrived and didn't work I phoned and had to go through all of the silly steps with the chap from sky again. They then refused to send my parents a new router (for free) despite being a sky customer for over 15 years. I wrote a very strongly worded letter and they said as a good will gesture I could have a free router. So much for customer loyalty :mad: especially when sky force you to use their router.

yangptangkipperbang

pinkduvetdiva wrote: »

Well, I know what my pet camel's favourite pop song was - what kind of camel owner are you?

There's no need to be like that - you've given me the hump now !! :rotfl::rotfl::rotfl: