Renault sold me a display car without telling me! Help!

neilmcl

Mattielovesmusicals wrote: »

I knew it would be stored in a compound ... However the signs are that this has been outside

Where do you think most of these compounds are?

By all means contact the dealer and see if they'll at least properly valet & prep the car for you but don't go thinking you haven't got a new car because that's exactly what you have got.

motorguy

Mattielovesmusicals wrote: »

I have paid for a new car and have got one with wear and tear from being outside.

I hate to break this to you, but cars arent all kept in heated showrooms once their built until they are sold. Moreoften they lie in fields for months until such time as they're shipped to a dealer whereby they're cleaned and PDI'd.

bazzyb

Mattielovesmusicals wrote: »

However the signs are that this has been outside, on display on the forecourt

Clean it then.

motorguy

Mattielovesmusicals wrote: »

Thanks. I know im probably being a little over the top and maybe should just clean it. I knew it would be stored in a compound etc and that it wouldn't literally be straight out the factory. However the signs are that this has been outside, on display on the forecourt, in the elements, possibly for months. Surely this isn't right. I would expect to get a discount for a car that has been used as an advertisement /display, or at least to be informed

Get them to valet it properly.

Mattielovesmusicals

OK sounds like I'm overreacting. I'll take it in and get them to valet it and sort the chip in the paintwork. When he told me the car was in the compound I pictured (sounds like wrongly) some big warehouse

sg1066

I have bought 1 new car & it had 1 mile on the clock.

It was what I expected from a new car, it was built, transported, parked then sold to me. It had not been used for anything else.

I'm with the OP, it would have bothered me if my new car showed signs of being used.

Joe_Horner

bazzyb wrote: »

Clean it then.

No, he's certainly entitled to have them clean it for him. At a bit of a stretch he might even push (gently) for a freebie or two as an apology for his inconvenience in having to return it, but that's going to be very much at the dealer's discretion - where attitude counts for everything!

Having it outside is ok - as others have said, it will have spent a lot of its time since leaving the factory outside anyway. But a proper PDI and valet should have avoided the marks etc that he's found.

Joe_Horner

sg1066 wrote: »

I have bought 1 new car & it had 1 mile on the clock.

It was what I expected from a new car, it was built, transported, parked then sold to me. It had not been used for anything else.

I'm with the OP, it would have bothered me if my new car showed signs of being used.

Was employed by Rolls Royce in Crewe for a while back in the '80s. They used to come out of the factory with at east 100 - 150 miles on the clock because of testing. And they weren't exactly gentle miles in a lot of cases.

You don't expect that level of service from other makers, but 39 miles is nothing - and at least it proves it's not going to explode in its first hour on the road

Mark_Mark

Mattielovesmusicals wrote: »

Yes, but you don't expect a new car to have been sat on the forecourt with advertising stickers all over it, especially seeing as the remnants of the stickers are still there

It's amazing how their display car had all the options you wanted and was in the right colour. Or was that the reason you got a good deal?

Mattielovesmusicals

There really is no need for the sarcastic responses and accusatory tones. The only option we chose was the colour, other than that it was as standard. We weren't steered towards any choices or offered the display model. If we were why would I even bother to post on here? The 'deal' was simply the deal they had on at the time as advertised in all Renault showrooms