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Contract problem with Vodaphone
Hi, I'm wondering if anyone could help- I'm currently having problems with my mobile internet, in that it doesn't connect anywhere! I reported the problem to Vodafone and they said there were some issues and they'd get them sorted. This was early March, and it's still not fixed. Do I have a leg to stand on if I want to cancel my contract without paying out of it, as they've not been providing me a service I'm paying for for over a month?
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If they did admit problems on their side that failed to rectify during 2 month you do have a leg to stand on.0
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Vodafone admitted there were site issues on 21/03/14, so do I go from this date? That means it's been nearly a month, however this problem has been going on for a lot longer.0
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Well, "site issues" isn't the same as "problems with my mobile internet".0
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It does if they are referring to a mast site.0
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Ah, demand cancellation without fees then and, if they refuse, take the case to the ombudsman.0
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Yes sorry, when they said 'site issues' they were referring in regard to mobile data when I gave them the postcodes of places where I get no connectivity. Thank you for your advice.0
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Hi laura2t,
Thanks for making me aware of this.
So I can get things looked into further, could you email me with your details via the link in our profile here?
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Lee,
Thank you for posting. I have just tried to email you as you instructed via the 'Contact us' page, however once I clicked send it came up with a maintenance page.0 -
Hi laura2t,
Thanks for coming back to me.
Could you try sending your email again?
Once I've got it, I'll get back to you as soon as possible.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Lee,
I've sent the email, reference number #6718822.0
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