Brand New CITROEN DS5 with miss-coloured bumper and steering problems

tvstudent

mbrad26 wrote: »

Hi

Just spoke with Barclays and this proved to be a total waste of time. I would like to remind you that I already kept Barclays Partner Finance informed about everything since I took delivery of the car, also sent them a rejection letter explaining why I rejected the car so on.

I have phoned them tonight to ask them to reconsider their position and to assume their responsibility as required by Section 75 of Consumer Section Act 1974. They advised me that is not possible and they will book me for a call back from one of their senior advisers. I begun to cry and laugh because this was the 3rd time when Barclays was booking me for a call back and I've never been called back. Appalling Customer Service...

I got asked the following:

"So what's wrong with the car?"

"Is the car still with you?"

"Did you returned the car?"

"When did you returned the car?"

"What the Dealer told you?''

... and my favourite:

"So what's the purpose of this call ?"

Basically I had to explain everything one more time to a new advisor and in the end to be told that there is nothing new in their position.

After I've calmed down a little bit I have contacted Financial Ombudsman Service and made an official complaint.

Cheers

Good luck with this, and keep us updated

mbrad26

Hi guys

Bad news for me.

Citron UK called to ask me what exactly is it that I want: refund, replacement...

I've been told that Citroen UK is siding with his Dealer with regards to the steering and suspension issues as there wasn't any faults found during the vehicle inspection.

Also they sent out a Citroen paint specialist (:)) to check the front bumper and the conclusion is that the miss-colour issue is due to the nature of the different materials: front bumper made from plastic and the body panels are being made from metal. Obviously I have protested against this statement. I asked why the rear bumper doesn't have the same issue as is also made from plastic - I didn't get an answer to this question.

They will call me back later today... I don't know why they even bother.

Cheers

motorguy

mbrad26 wrote: »

Citron UK called to ask me what exactly is it that I want: refund, replacement...

Is that not a positive?

neilmcl

mbrad26 wrote: »

Hi guys

Bad news for me.

Citron UK called to ask me what exactly is it that I want: refund, replacement...

I've been told that Citroen UK is siding with his Dealer with regards to the steering and suspension issues as there wasn't any faults found during the vehicle inspection.

Also they sent out a Citroen paint specialist (:)) to check the front bumper and the conclusion is that the miss-colour issue is due to the nature of the different materials: front bumper made from plastic and the body panels are being made from metal. Obviously I have protested against this statement. I asked why the rear bumper doesn't have the same issue as is also made from plastic - I didn't get an answer to this question.

They will call me back later today... I don't know why they even bother.

Cheers

So are they offering a refund, replacement then or not?

Also, as a suggestion could you ask to get to see another DS5 in your colour so you could do a definitive side-by-side comparison?

mbrad26

neilmcl wrote: »

So are they offering a refund, replacement then or not?

Also, as a suggestion could you ask to get to see another DS5 in your colour so you could do a definitive side-by-side comparison?

They will call me later today or tomorrow. I don't know what they will offer.

I just have to wait and see.

Thanks

motorguy

mbrad26 wrote: »

They will call me later today or tomorrow. I don't know what they will offer.

I just have to wait and see.

Thanks

Fingers crossed.

rca779

Good luck, stick to your guns and don't let the bas***ds grind you down

mbrad26

Hi again.

Good news for me

What a day!!! It seems there may be a positive outcome for me.

At this moment in time I can't give any details about this as I'm still waiting for more details myself.

Thanks for support and for making this happening.

I will be back as soon as I have more details.

THANK YOU ALL

mbrad26

Hi guys

Citroen Spain has given a big like to my story on their FB page !!!

https://www.facebook.com/citroen.es

mbrad26

Hi guys.

Some little news.

I have an email saying that tomorrow I will, hopefully, receive more details about a possible happy ending.