No stock after advertising they have-

clarryd

Does anyone else hate it when a store advertises on the TV and in store booklets that they are getting stock of something on a particular day and when that days come they don't get any in.

I have done this on many occasions and I am fed up with it.

Today I went to my local Lidl to purchase the chocolate chicken on the nest for my little niece and nephew this has been advertised for weeks now and should have been in stock today as per their own shop booklet. I went there as the shop opened as I know sometimes these special things go very quickly but the store assistant said they did not get any in and wasn't sure if they ever would. I pointed out that they have advertised for today's date and he said can't help me.

I came home and e-mailed Lidl to vent my anger and I have not yet 8 hours later had an answer from them, so Im guessing customer service is not right up there with satisfaction.

:mad::mad::mad::mad:

Buellguy

Yep, happened to me at Aldi with the leg of Serrano ham advertised before Xmas, none in on the day, spoke to manager, none delivered to store and they weren't getting any.
He called head office in front of me to be told that they hadn't received the complete order from the supplier and there was nowt they could do.
Can't argue with the service I got from the manager, one of those things, ah well

RosiPossum

Did they say someone would get back in touch within 8 hours? Most places say 48, or even 5 working days!

powerful_Rogue

"Subject to availability, Whilst stocks last. Selected stores only"

Usual disclaimer these leaflets have.

Buellguy

powerful_Rogue wrote: »

"Subject to availability, Whilst stocks last. Selected stores only"

Usual disclaimer these leaflets have.

Yep, not got a problem with that, had a good response from the manager of the store, he was very helpful (he'd had several other people comment to him that a lot of the stuff promised for Xmas wasn't on sale, he'd chased all of it up and complained to head office about the large number of very disgruntled customers). Not his fault, had a good natter with him, still shop there

clarryd

No didn't get a confirmation e-mail saying anything as yet. So hopefully they will get back to me soon.

The staff in store where fed up also with the booklets and adverts saying thing will be in store from a certain date and nothing turning up. They get asked hundred's of time a day for the products.

Think they should just record their reply - "sorry they didn't come in", then "I know it is very frustrating", then "is there anything else I can help you with".

SpammyTheSpammer

ALDI and LIDL have fallen far from their normal "Harrods-like" standards

aldredd

powerful_Rogue wrote: »

"Subject to availability, Whilst stocks last. Selected stores only"

Usual disclaimer these leaflets have.

Yes, but that doesn't give retailers free-reign to list any promotion they want, as they can fall foul of bait & switch laws if they knew full well they couldn't fullfill the promise.

http://www.legislation.gov.uk/uksi/2008/1277/schedule/1/made

Commercial practices which are in all circumstances considered unfair
[...]
5. Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered (bait advertising).

6. Making an invitation to purchase products at a specified price and then—
(a)refusing to show the advertised item to consumers,
(b)refusing to take orders for it or deliver it within a reasonable time, or
(c)demonstrating a defective sample of it,
with the intention of promoting a different product (bait and switch).

7. Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.
[...]

clarryd

aldredd wrote: »

Yes, but that doesn't give retailers free-reign to list any promotion they want, as they can fall foul of bait & switch laws if they knew full well they couldn't fullfill the promise.

http://www.legislation.gov.uk/uksi/2008/1277/schedule/1/made

Here here.

cattie

clarryd wrote: »

Today I went to my local Lidl to purchase the chocolate chicken on the nest for my little niece and nephew this has been advertised for weeks now and should have been in stock today as per their own shop booklet.:mad::mad::mad::mad:

In my local Lidl you have to be up early with the birds to get the chocolate chickens otherwise when you go in, they have all sold out. My store has had stocks coming in, but are whipped off of the shelf pretty quickly by customers.

This often happens when they have a special weekend offer too. Whenever there are Lincolnshire/Cumberland sausages offered on a half price weekend, unless you're there as soon as store opens on a Saturday you're out of luck. Sometimes they don't have any because they didn't get a delivery. Not sure why it has to always be sausages that fail to be delivered!

Lidl's customer service is actually quite good in my experience, but you do have to give them time to respond to you.

lincroft1710

Agree with cattie, Lidl can very quickly sell out of items and sometimes stores don't get any of the bargain offers or only a limited number