Play.com poor service!

gaz_jones

If you've already made a thread about it why did you have to make this thread?

StrawberryJam_2

Add to the list of complaints against Play.com, my case:
Order a Sandisk Extreme3 SDHC 4GB card and the desciption includes a card reader. Item received and card reader not there! Incorrect descriptions!
When buying blind, you put faith that you will get the product you think you are buying. But this memory card is needed this weekend, so left in no other position to accept the incorrect item! robbing bssss's (they even post photos to trick you)

What makes it more frustrating I decided to buy the more expensive of the two SDHC 4GB they sell. I paid £15.49 although could have paid £12.49!

I have no option but allow play.com to cheat and sell inferior products than the description!!!

JohnMM_4

Do not use this company as they do not keep to their Terms and Conditions, the customer service attitude is discusting and trying to get issues resolved is a nightmare, use other companies I will!

Pound

I tried to order about £50 of DVDs from play.com but I kept getting an email telling me my card had been declined even though there wasn't a problem with it. Called their call centre who said it might be that my address doesn't match exactly what my bank have. Tried again with using the abbreviated version of the county and it accepted an order for one DVD but couldn't place the full order.

In the end I just gave up and went with Amazon and I've placed subsequent orders with Amazon rather than Play. Looks like Play.com are losing out on money because they can't fix their broken ordering system.

Nigella_2

I must of been lucky, Having ordered 3 cd's in as many months. All came within a week of ordering from Play.com.

Mp3 downloads can take a bit of processing time though.