Ebico - Awful website and poor service

walkon

Norman_Castle wrote: »

I've just gone from Googling Ebico to having the unit price on screen within 32 seconds. How long did it take with the old website?. How often do you check their prices via their website?. How much time have you wasted on this?.

I have wasted no time on this and refer you to the post below, which was one of my main reasons for this thread.

http://forums.moneysavingexpert.com/showpost.php?p=65127845&postcount=14

It needs and should be like that on the website, as I keep saying.

I see the trolls thanking the shills again. (Shakes head)

Robwiz

I looked at Ebico's site last week and have signed up on their Equigas tariff. The unit rate is high but as a low user it works out better for us once you take the standing charge into account.

I didn't have any problems, they sent me a confirmation email overnight and I have received the hard copy of their terms and conditions. They have been efficient and I haven't experienced any problems so far.

Norman_Castle

walkon wrote: »

I see the trolls thanking the shills again. (Shakes head)

Don't shake your head too vigorously. Your tin foil hat might fall off.

< Inspired by you.

macman

How often do you need to look at the unit prices anyway?

Rhenser

macman wrote: »

How often do you need to look at the unit prices anyway?

Whenever one becomes aware that they have changed their price, which Ebico did on 24 March 2014 ... I guess the same time as when they withdrew details from their website

I don't think Ebico have even written to their customers with details - presumably as it wasn't an adverse change, they were not required to.