British Car Auctions, "assessed" my car yesterday help needed

AdrianC

balgreenbhoy wrote: »

AdrianC wrote: »

Let's go back a step... This assessor (the precise details of who are irrelevant) has never seen your car before. He has no idea that the bumper on it is not EXACTLY as it left the factory.

And yet he manages to pick on the ONE bit that's been worked on and choose that as his random "make-some-money" fib? C'mon. He's spotted something you haven't. He's a trained pro who assesses dozens of cars a week. What's barely visible to you is glaring to him. That bumper is clearly not right.

It's now 2.5yrs since it was done, so there's roughly zero chance of any comeback on the insurer or bodyshop. How much is he hitting you for?

The reason he picked up on the rear bumper was, the fact that the tape that was used to cover the parking sensors, when the bumper was replaced was still on them. I had an independent body shop check it over after he had been yesterday, and as I said earlier, they thought his assessment was laughable. Its not just the rear bumper, he is saying a wing repair was sub standard because of over paint, which is on the inside of the grill! I have been on another web site to ask anyone if they had come across the mob, and the stories are almost identical to mine, its a con.

Are you suggesting that this tape wasn't really there? Nor was the overspray? Because, if not, then you're actually proving my point. His standards are a lot higher than yours - and, clearly, those of the bodyshop who did the work.

IamNotAllowedToUseMyName

Having accident damage affects the saleability of the car, so having a repair that is clearly visible affects the valuation. So overspray may be trivial but it is the thing that tells another buyer that the car has been in an accident. If the car has been rear-ended and the repairer has not been carful over finish it raises questions over body shell alignment.

What was the agreement over repairs? Did the repair take place at a repairer approved by the lease company then I would have said that the approval is an agreement that they will accept the standard of repair. Alternatively, if the insurer did the repair, why did the insurance assessor accept the repair? It might be worth a chat with your insurance company complaining that their approved repairer had produced work deemed unsatisfactory by an expert, but these faults are not obvious to you as a layman.

AdrianC

IanMSpencer wrote: »

It might be worth a chat with your insurance company complaining that their approved repairer had produced work deemed unsatisfactory by an expert, but these faults are not obvious to you as a layman.

And they'll say "2.5yrs later? Jog on... How do we know it's not been bodged by somebody else in the meantime?"

neilmcl

So why, if you had a non-fault accident on a new car on finance, didn't you take the car to be repaired at a manufacturer (and finance co.) approved bodyshop in the first place. Sounds to me that you had a cheap job done and it has been picked up quite easily by the assessor. Yes, he may have been drawn to the bumper because of the masking tape but that doesn't mean the paint work isn't substandard.

The very fact that you hadn't noticed this yourself in the 2.5 years since it was repaired just goes to show how much care you take looking after your car.

balgreenbhoy

neilmcl wrote: »

So why, if you had a non-fault accident on a new car on finance, didn't you take the car to be repaired at a manufacturer (and finance co.) approved bodyshop in the first place. Sounds to me that you had a cheap job done and it has been picked up quite easily by the assessor. Yes, he may have been drawn to the bumper because of the masking tape but that doesn't mean the paint work isn't substandard.

The very fact that you hadn't noticed this yourself in the 2.5 years since it was repaired just goes to show how much care you take looking after your car.

Did you read what i said earlier, I took it to an independent body shop yesterday after the assessor had been, I asked them to inspect the rear bumper, to check if there was anything wrong with it, the only thing they could see was the tape on the sensors. The tape is silver, the same colour as the bumper, they are 1/2 in diameter, to see them, you have to go on your knees. They could find no rippling in the bumper at all, nothing what so ever wrong with it. If they did, or even thought they did, they would get work out of it, but they found nothing! I have kept my car in excellent condition in the time I have had it, that is why I am adamant that they have inflated the report on my car.

neilmcl

Who's the PCP with? Take it to an Audi bodyshop to get them to assess it.

photome

balgreenbhoy wrote: »

Did you read what i said earlier, I took it to an independent body shop yesterday after the assessor had been, I asked them to inspect the rear bumper, to check if there was anything wrong with it, the only thing they could see was the tape on the sensors. The tape is silver, the same colour as the bumper, they are 1/2 in diameter, to see them, you have to go on your knees. They could find no rippling in the bumper at all, nothing what so ever wrong with it. If they did, or even thought they did, they would get work out of it, but they found nothing! I have kept my car in excellent condition in the time I have had it, that is why I am adamant that they have inflated the report on my car.

How come you didnt know the tape was there if you have kept the car in excellent condition? didnt you notice it when you polished the car every few weeks.

The assessor saw that the rear bumper had been repaired without you pointing it out, so hardly a con

balgreenbhoy

photome wrote: »

How come you didnt know the tape was there if you have kept the car in excellent condition? didnt you notice it when you polished the car every few weeks.

The assessor saw that the rear bumper had been repaired without you pointing it out, so hardly a con

The assessor is looking to con people out of money, why would a totally independent body shop say there was nothing wrong with a rear bumper, when, if they said there was, it would result in work for them? The reason being there is nothing wrong with it.

balgreenbhoy

neilmcl wrote: »

Who's the PCP with? Take it to an Audi bodyshop to get them to assess it.

I would have done that, if I had been able to, but they come the day before the car is handed back, so as you do not have enough time to do that, as dealership body shops you have to book weeks in advance. The PCP is with Audi finance, I have contacted them already and sent pictures etc.

bigjl

balgreenbhoy wrote: »

The assessor is looking to con people out of money, why would a totally independent body shop say there was nothing wrong with a rear bumper, when, if they said there was, it would result in work for them? The reason being there is nothing wrong with it.

He would only be trying to con you if the bumper had never been painted.

You have learned a lesson.

You can't cheap out with paint or bodywork repairs on a premium vehicle.

Still don't know why Audi or Audi Approved Repairer didn't fix the bumper.

I would not let just anybody repair a car of mine.

But this will not be the first time this assessor has seen cheaply repaired body damage.

The bodyshop you went to were they VBRA?