Add your feedback on energy supplier Extra Energy

busiscoming2

extraenergy wrote: »

Hi,
Have you provided meter readings to M&S? This will help ensure that your final bill with M&S is accurate. It maybe worth calling them to chase up your final bill too at the same time.
Attiya.

I contacted M&S, they have received the final meter readings I provided EE with for my gas supply and have given me my final gas bill. They told me they need the new supplier (EE) to give them the reading for the electric and then they can produce the final bill.

Why would EE not have provided them to M&S at the same time. I gave them together?

Catslovelycats

extraenergy wrote: »

Good morning,
It sounds like you're 3-4 weeks into your switch, which usually takes about 5 weeks. Very soon you'll receive an email from us stating your supply start date - this is the date that you'll start to be charged by extraenergy. If you'd like to email me your full name and account number, I'll look into this for you and get you more accurate info. The email address is blogresponse@extraenergy.com,

Thanks,

Attiya

Thank you. I've just done that.

Maxwell007

busiscoming2 wrote: »

I contacted M&S, they have received the final meter readings I provided EE with for my gas supply and have given me my final gas bill. They told me they need the new supplier (EE) to give them the reading for the electric and then they can produce the final bill.

Why would EE not have provided them to M&S at the same time. I gave them together?

i feel your pain im going throw the same crap with EON, iv given my final gas and electric reading to EE early aug, EON say they have only recived the gas reading even tho both where given to EE at the SAME TIME !?!?, EON are holding my cash until they get other reading and they are blaming EE looo0l, email Attiya at EE [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL], i will hold my rage for another week :cool:

soa66

As far as I am aware and have been told off other suppliers the distribution and transport costs are included in all costs with energy suppliers.......except from Extra Energy which state in there T&C quote " We can charge you for costs related to transportation and distribution of gas or electricity (or both) to your site and meter charges"

This clause in the contract has apparently caused quite a number of people to be charged various hundreds of pounds on top of what they already pay.

Through my work we had 3 different energy advisory places which did not offer prices and were simply there to advise that a lot of people have been caught out by this clause so please be careful when signing up to them.

AbbieCadabra

anyone else switch to EE early April? i've not had my 1st 6 monthly bill or request for a meter reading yet...

anyone?

extraenergy

busiscoming2 wrote: »

I contacted M&S, they have received the final meter readings I provided EE with for my gas supply and have given me my final gas bill. They told me they need the new supplier (EE) to give them the reading for the electric and then they can produce the final bill.

Why would EE not have provided them to M&S at the same time. I gave them together?

Hi busiscoming2,

I thought it would be worth explaining the industry meter reads process for opening and closing accounts. When you provide your reads to your new supplier (e.g extraenergy) these get sent to the Electricity Data Collector and the Gas Transporter. They then validate the reads and send them to your previous supplier (e.g M&S) who use these to close your account. At the same time they get sent back to your new supplier (e.g extraenergy) to open you new account. This process ensures that both your closed read and your new open read are consistent.

If you email me your full name, postcode and account number I'll look into your specific situation and ensure both reads have been sent out by us: blogresponse@extraenergy.com

Thanks,
Attiya

extraenergy

AbbieCadabra wrote: »

anyone else switch to EE early April? i've not had my 1st 6 monthly bill or request for a meter reading yet...

anyone?

Hi AbbieCadabra,

If you email me your full name, postcode and account number I'll look into this for you: blogresponse@extraenergy.com

Thanks,

Attiya

AbbieCadabra

extraenergy wrote: »

Hi AbbieCadabra,

If you email me your full name, postcode and account number I'll look into this for you: blogresponse@extraenergy.com

Thanks,

Attiya

thanks, will do in a moment.

something odd going on, after many failed attempts to log-in as it's been so long since i tried!, my account is showing both gas & elec readings for 06.10.14. no idea what these reads are as they aren't detailed, i didn't supply them, & i've not had a bill...

extraenergy

Hi AbbieCadabra,

I'll look into that at the same time!

Attiya

busiscoming2

extraenergy wrote: »

Hi busiscoming2,

I thought it would be worth explaining the industry meter reads process for opening and closing accounts. When you provide your reads to your new supplier (e.g extraenergy) these get sent to the Electricity Data Collector and the Gas Transporter. They then validate the reads and send them to your previous supplier (e.g M&S) who use these to close your account. At the same time they get sent back to your new supplier (e.g extraenergy) to open you new account. This process ensures that both your closed read and your new open read are consistent.

If you email me your full name, postcode and account number I'll look into your specific situation and ensure both reads have been sent out by us: blogresponse@extraenergy.com

Thanks,
Attiya

I have emailed you. Thank you.