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Add your feedback on energy supplier Extra Energy

edited 30 November -1 at 1:00AM in Energy
3.1K replies 504.1K views
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  • FullForceFullForce Forumite
    177 posts
    Fifth Anniversary 100 Posts Name Dropper Combo Breaker
    regis598 wrote: »
    Experian insisted that was the only way I could do it. The reason being that it was done through Credit Club and all he kept asking was do I want their web address.

    This is the response I got when doing it through Experian.

    Thank you for contacting us about your Experian Credit Report provided through MoneySavingExpert's Credit Club. This is an auto-response designed to help you access the right information for us to help you.

    If you have a new query on your Experian Credit Report you will need to raise this through the 'Need some help' section when accessing your report.

    https://clubs.moneysavingexpert.com/creditclub/login

    That's right. You either need to go through MSE Credit Club or contact the creditor directly.
    What if something’s wrong on my Experian Credit Report?

    If you do find anything that you think is wrong on your report, you can use the ‘Need some help’ support when you view your Experian Credit Report in Credit Club, and Experian will be able to help you dispute the information. Experian will then have 28 days to respond to you with its findings.



    Alternatively, you can contact the lender directly to dispute the information it has provided to Experian.


    If you do get something corrected with the lender directly, it’s worth checking that the change is also carried across to your Equifax and Callcredit credit reports, if relevant (not all lenders report to all three agencies). Any corrections made the lender directly can take 4-6 weeks to impact your report(s).
    Source: https://www.moneysavingexpert.com/creditclub/faq
  • lisa110rrylisa110rry Forumite
    1.8K posts
    Mortgage-free Glee! Debt-free and Proud!
    Well it would appear the saga is not yet over...

    Despite having an email from EE clearly stating my balance is £0 and having been given an extra £10 to cover postage costs of my complaint, I had a call from EE's credit chasing company asking me about my "debt" on Monday at about 5pm. I explained and forwarded the email asking them to confirm receipt (which hasn't happened). I wonder when all of this will be over?
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
  • As I said in my previous post EE were not interested in what had been sent to Experian. As far as they were concerned my account with them was closed but this was contradicted by what they had told Experian.
  • lisa110rrylisa110rry Forumite
    1.8K posts
    Mortgage-free Glee! Debt-free and Proud!
    Blimey! Just decided to call the credit agency to make sure they had received my email and they said the issue was closed! I asked them to confirm in writing and got the following (some I have redacted).

    Good morning Mrs *****,

    Following our conversation today I can confirm that your outstanding account with our client Extra Energy Supply Limited has been closed as of 29/03/2018 and no further contact from ourselves shall be made to you regarding this account.

    Finally!
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
  • FullForceFullForce Forumite
    177 posts
    Fifth Anniversary 100 Posts Name Dropper Combo Breaker
    regis598 wrote: »
    As I said in my previous post EE were not interested in what had been sent to Experian. As far as they were concerned my account with them was closed but this was contradicted by what they had told Experian.

    http://www.extraenergy.com/home/faq/complaints
  • regis598regis598 Forumite
    56 posts
    FullForce wrote: »

    The complaint was lodged yesterday and today I received a phone call and email from EE explaining that they are new to using credit referency agencies and will get the report corrected as soon as they can. They have also confirmed, in the email, that the account is clear and closed.

    Things have certainly speeded up since I last contacted them. Perhaps they are getting there slowly.
  • MABLEMABLE Forumite
    4K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭✭
    Even though I left this company about 3 years ago they now appear on my credit file with 4 nice green ticks which indicates account up to date. However the account should be closed.
  • MABLEMABLE Forumite
    4K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭✭
    regis598 wrote: »

    It would appear that EE will haunt me for eternity.

    Exactly how I feel.
  • MABLEMABLE Forumite
    4K posts
    Part of the Furniture 1,000 Posts
    ✭✭✭✭
    MABLE wrote: »
    Even though I left this company about 3 years ago they now appear on my credit file with 4 nice green ticks which indicates account up to date. However the account should be closed.

    UPDATE

    Well I contacted the credit reference agency and they in turn contacted EE who have now completely deleted entry from my credit file.
  • FarmerbobFarmerbob Forumite
    229 posts
    MABLE wrote: »
    UPDATE

    Well I contacted the credit reference agency and they in turn contacted EE who have now completely deleted entry from my credit file.

    Same here got it done this week via the credit agency rather than go though the torture of calling EE
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