Read our cookies policy.
Feeder16 wrote: »
I'm having major problems with this company at the moment.
The house we have just moved into had them as the existing supplier. Firstly they would not speak to me for data protection reasons, despite only having my partners name as 'data' which was noted by the existing owner of the house. I asked them how they can be protecting my data, if they held no data for me.
Now I am going round the house trying to close my account, I have switched to EDF who have accepted my opening readings, despite also providing Extra Energy the same readings as closing ones, they have issued a final bill based on estimates( I owe more for gas, but significantly less for electric); they have also said an engineer was sent out to check the readings but was unable to get to the meters (both meters are located external next to the front door). I am now 10 working days gone and they are not replying to my emails.
What should my next step be?
bjdav14 wrote: »
to anybody out there that is thinking of perhaps saving a bit of money and signing up to these, please save yourself a hell of a lot of trouble and spend a few more pounds and go anywhere else but these. just had my direct debit increased from £68 per month to £207 per month despite the fcat that i am only £86 in debit a month before xmas. customer service is next to useless and because of this i have switched to british Gas. i have lodged a formal complaint with them and will be no doubt be taking this to ofgem. please do not sign up to these!!!!!!!!!!!!!!!!!!
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support