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lisa110rry wrote: »
Gosh, is it just twelve months? For some reason I thought it was three years! I'll need to get chapter and verse on this.
Edited to add: I've got chapter and verse now from Ofgem and feel confident that 1) I provided them with readings each month and 2) they had my direct debit and could have billed me within twelve months had they wished. The invoice (which I hope will appear in the post) is only for £38, but I will dispute it because of the principle and the Ofgem rules.
Phaeton wrote: »
They cannot back bill you after 12 months it's Ombudsman's rules, they will try to tell you that they are not governed by Ombudsman's rule, hold steady & do not pay, they will back down, they have no choice.
What to do if you're still not happy…
If you've followed the above stages and you're unhappy with our final written position, or eight weeks have passed and your case hasn’t been resolved, you can take your complaint to Ombudsman Services: Energy.
Their contact details are:
Phone: 0330 440 1624 (textphone 0330 440 1600)
Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF
Please note that you're required to have followed our internal complaints process before they will accept your case. The Ombudsman provide a free and impartial service. This will include a thorough investigation of your case. Once complete they may recommend additional action, this could be an apology, remedial action or financial compensation. If you accept their proposal, extraenergy is then bound by their decision.
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