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JanBrighton wrote: »
Just had a great deal from this company for a year's electricity contract which beats all the household names..... but I've not heard of them before. Has anyone heard of them or used them? Thanks
footyguy wrote: »
What brings you to that assumption??? :huh:http://www.extraenergy.com/home/faq/complaints
regis598 wrote: »
From my own personal experience Ombudsman Services-Energy are no better than Extra Energy. They demand non-existent paperwork and will not accept what the complainant tells them.
Bearing in mind that they are funded by the energy companies one has to question their independence.
Flt._Lt._Biggles wrote: »
The Ombudsman Service should take the word of any complainant, and not expect, let alone require, any supporting evidence whatsoever.
A mininum compo of at least £1000 per complaint should be awarded to the complainer .
Perhaps we should start our own consumer funded service to rival that of the ombudsman, eh? How much you willing to pay...?
lisa110rry wrote: »
I think this is why Ofgem were prepared to open a "holding reference":
You should see it, so many debits and counter credits it's almost impossible to fathom.
SLC 27.17 requires licensees supplying energy to domestic consumers to take all reasonable steps to send a final bill or statement of account within 6 weeks of termination or transfer of supply.
It's from the standard licensing conditions for licencees.
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