Add your feedback on energy supplier Extra Energy

len_seymour

I signed up 6 months ago, first three months there were no problems.First bill, £30 credit.
then I got an e-mail saying they were increasing the Direct Debit (to cover the winter months)
My D.D. went from £65 per month to £134 per month.A rip-off.complaints got nowhere.
I have now switched away from this company and am now fighting to get my overpayment of over£500
returned. No luck so far.

2010

len_seymour wrote: »

I signed up 6 months ago, first three months there were no problems.First bill, £30 credit.
then I got an e-mail saying they were increasing the Direct Debit (to cover the winter months)
My D.D. went from £65 per month to £134 per month.A rip-off.complaints got nowhere.
I have now switched away from this company and am now fighting to get my overpayment of over£500
returned. No luck so far.

See post # 2603

footyguy

len_seymour wrote: »

I signed up 6 months ago, first three months there were no problems.First bill, £30 credit.
then I got an e-mail saying they were increasing the Direct Debit (to cover the winter months)
My D.D. went from £65 per month to £134 per month.A rip-off.complaints got nowhere.
I have now switched away from this company and am now fighting to get my overpayment of over£500
returned. No luck so far.

:money:http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits :money:

[Even if you are joining EE through the winter months, your direct debit may be set at only 25% higher (than your standard monthly amount) to cover the extra usage until spring, when it will return to a recommended direct debit amount. Otherwise EE review the DD 6 monthly - which is the same interval they provide statements to their monthly DD customers]

Dehorn85

Beware these people. I signed up for two supplies with them, for two small businesses. Their prices were great, and the switching process went smoothly. What they didn't tell me, was that the contracts would 'auto renew' the following year, but 90 days! before the current contract expired. If you miss that deadline, (which I did) then you cannot get out of it, and they bang up the rates to a very uncompetetive level. This was not explained at all when I signed up, though I expect it's buried somewhere in the contract. There is no doubt that is very deliberate. The get you signed up initially with very competetive prices, then con you with this 90 day renewal so that you're tied in for another 12 months at high prices to get some of their money back. It is blatant mis-selling. I've been complaining to them for months and get no response. I'm considering going to the birmingham offices to stage a protest and get the press there too.

Very dodgy business practice. AVOID.

footyguy

Dehorn85 wrote: »

Beware these people. I signed up for two supplies with them, for two small businesses. Their prices were great, and the switching process went smoothly. What they didn't tell me, was that the contracts would 'auto renew' the following year, but 90 days! before the current contract expired. If you miss that deadline, (which I did) then you cannot get out of it, and they bang up the rates to a very uncompetetive level. This was not explained at all when I signed up, though I expect it's buried somewhere in the contract. There is no doubt that is very deliberate. The get you signed up initially with very competetive prices, then con you with this 90 day renewal so that you're tied in for another 12 months at high prices to get some of their money back. It is blatant mis-selling. I've been complaining to them for months and get no response. I'm considering going to the birmingham offices to stage a protest and get the press there too.

Very dodgy business practice. AVOID.

That's pretty standard for all BUSINESS energy suppliers. Still, at least you got yourself a good price

As for not being told, well you presumably agreed to the terms & conditions? So re-read term 11.1

molerat

Left EE 21/9/15, correct (3rd attempt) final bill 25/3/16, still waiting for refund.
Left Zog 17/3/16 correct final bill 31/3/16, refund in bank 1/4/16

Anyone spot the difference ?

youravinalarrrf

molerat wrote: »

Left EE 21/9/15, correct (3rd attempt) final bill 25/3/16, still waiting for refund.
Left Zog 17/3/16 correct final bill 31/3/16, refund in bank 1/4/16

Anyone spot the difference ?

Just a guess but I think Zog probably understood from the start that they really couldn't afford to base the company's reputation, website and billing systems on something they had made at home for nothing using a small aubergine!

fightrights

used them for a year without problem.

regis598

I referred a complaint about EE to Ombudsman Services-Energy in August 2015. To date all they ask for is documents that do not exist and no matter how many times I tell them they still ask.


I am sure EE and OS-E are one and the same, surely your couldn't have two totally incompetent organisations, on the other hand we do appear to have.


A case of blind leading the blind I think.

molerat

molerat wrote: »

Got my 3rd final bill today. The account balance is correct and they state they will pay it into my account on 4th April. The final balance is correct but the bill makes no sense. It looks like they have manually randomly added and removed payments until the number at the bottom is correct.

4th April has been and gone - still no sign of my 42p.

I had an e-mail yesterday. More corporate !!!!!!!! me thinks

An update from extraenergy


5th April 2016
[FONT=arial, helvetica, sans-serif]Hi there,[/FONT]
[FONT=arial,helvetica,sans-serif]We’re following up on an enquiry you emailed to us over the past couple of months about your energy supply. We hope that by now your query has been resolved, but wanted to let you know about our dedicated enquiry hotline if this isn’t the case.[/FONT]
[FONT=arial,helvetica,sans-serif]Our new dedicated hotline follows our recent office relocation. As well as new surroundings, we’ve also invested in a new email and telephony system. The service we provide is centric to our company, which is why we want to give all customers who have been in touch recently by email the opportunity to contact us in a way that’s easy, free and most of all fast.[/FONT]
[FONT=arial,helvetica,sans-serif]So, if you still need to speak with us about your enquiry, you can call our hotline on 0800 093 3329 between the hours of 8am and 10pm. Please bear in mind that we’re always quietest after 7pm, so the later you call the more quickly you’ll be connected to an agent who will be happy to help.[/FONT]
[FONT=arial,helvetica,sans-serif]Best wishes,[/FONT]
Customer Services Team
extraenergy