Add your feedback on energy supplier Extra Energy

regis598

You will find that the general rules of business don't apply to EE, they are a law unto themselves.

footyguy

regis598 wrote: »

You will find that the general rules of business don't apply to EE, they are a law unto themselves.

:huh:

According to their own terms:

16.0 Governing law of the contract and courts where proceedings can be brought

This contract is governed by the laws of England if the property is in England or Wales and by the laws of Scotland if the property is in Scotland. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction in relation to any claim or dispute arising out of the contract. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.

footyguy

footyguy wrote: »

....

Of course I've had no reply to that cancellation notice either, and I wouldn't be surprised if they are still trying to switch me....

As expected, they've totally ignored my notice and are still trying to switch me :mad:
(actually they've ignored all my communications)

Fortunately my current supplier is on the ball on this one, alerted me to the fact, and have offered to block the switch their end if I don't want it to go ahead.

P-G_2

2 months since I left this outfit and no final account
7 months since my last bill
I wont be going back

asparagus1968

I'm a little cross!


Switched to extra energy on 18th feb, having been quoted £48 a month dual fuel, 6monthly bill cycle.
They have come out on 14 th april, less than 2 months in, read the meters, obviously I'm still on the high usuage months as it's still chilly here in lancs..
next direct debit will be £69. where does the 6 monthly billing come in?
I have no issue with the charges, they are correct, but i choose DD payments so I can budget. If they are reading meters randomly (they told me they cannot say when meters will next be read) i could have a different amount each month.
I feel a bit mis-lead to be honest.

MABLE

P-G wrote: »

2 months since I left this outfit and no final account
7 months since my last bill
I wont be going back

For me I left in December 2014 and after amount of chasing the final bill arrived in March 2015. Everything was correct and I thought this was the end of the matter. No way and since then they have cancelled that bill and keep producing final, final, final bills ever since. Everyone incorrect except for the original final bill that was withdrawn.

Tried to sort it out but with no avail and now is with the Ombudsman.

footyguy

asparagus1968 wrote: »

I'm a little cross!


Switched to extra energy on 18th feb, having been quoted £48 a month dual fuel, 6monthly bill cycle.
They have come out on 14 th april, less than 2 months in, read the meters, obviously I'm still on the high usuage months as it's still chilly here in lancs..
next direct debit will be £69. where does the 6 monthly billing come in?
I have no issue with the charges, they are correct, but i choose DD payments so I can budget. If they are reading meters randomly (they told me they cannot say when meters will next be read) i could have a different amount each month.
I feel a bit mis-lead to be honest.

A change to a monthly DD is usually due to the customer using more energy than they anticipated (even after allwoing for typical seasonal variations)

Assuming this doesn't apply in your case, what is your anticipated annual cost on the tariff you selected for your usage? £48 x 12months = £576?

If so, then I think the issue you have is that the supplier should have charged you more for initial months as you joined them through the winter months.
See term 3.1.f you would have agreed to

I suspect they are trying to get back the shortfall they should have chjarged you.
Having said that, even though you did join in a winter month, they should be dropping the monthly cost back down now spring is here.

Good luck trying to contact them. They clearly are ignoring all my communications, and have recently found out that their attempt to switch me (which I cancelled 2 weeks ago) is now blocked by my existing supplier on my request.
But that won't stop them trying, apparently - they said they are going to keep on trying unless I contact them (which, as I said, I already did 2 weeks ago and got their automated response)

kelda_shelton

Would appreciate opinions on this. What would you do??

A few weeks ago I found by chance in my junk email an email from Extra Energy who had supplied me energy back in part of 2014 / early 2015. I swapped suppliers in mid Feb 2015.

It was a final bill (14 months after switching!!) which having checked it out (I'm now with a different supplier again, so they are 3 suppliers ago so had to do a fair bit of digging..)seems legit for about £270. (I provided final readings at the time)

It said it would take by DD on 16/4/16. I put it to the side and forgot about it because I always make a point of regularly cancelling old DD's and so I knew they weren't able to take the amount from my account.

Now to be honest, I hadn't realised that I hadn't paid a final bill with extra energy and so while I could *just* about scrape the £270 together to pay them in one go, I don't see why I should. I'm currently on maternity leave so every penny counts!

Anyway, just got an email today - again to my junk which I found by accident - saying:

Please can you arrange to pay your remaining balance as soon as possible. You can make a payment by calling ......

Please note, we may share your information on your payment history with a credit referencing agency, it's important to pay on time to avoid late payments possibly affecting your credit rating. This will only apply if we have to send you a further reminder...

So, what would you do?

I'm guessing it would be a bit hopeful to think that if I just ignored it, they would forget!? :P

I was reading about backbilling but I'm not sure if it applies or how would applu in this case? https://www.energy-uk.org.uk/publication.html?task=file.download&id=5220

Flt._Lt._Biggles

kelda_shelton wrote: »

Would appreciate opinions on this. What would you do??

A few weeks ago I found by chance in my junk email an email from Extra Energy who had supplied me energy back in part of 2014 / early 2015. I swapped suppliers in mid Feb 2015.

It was a final bill (14 months after switching!!) which having checked it out (I'm now with a different supplier again, so they are 3 suppliers ago so had to do a fair bit of digging..)seems legit for about £270. (I provided final readings at the time)

It said it would take by DD on 16/4/16. I put it to the side and forgot about it because I always make a point of regularly cancelling old DD's and so I knew they weren't able to take the amount from my account.

Now to be honest, I hadn't realised that I hadn't paid a final bill with extra energy and so while I could *just* about scrape the £270 together to pay them in one go, I don't see why I should. I'm currently on maternity leave so every penny counts!

Anyway, just got an email today - again to my junk which I found by accident - saying:


So, what would you do?

I'm guessing it would be a bit hopeful to think that if I just ignored it, they would forget!? :P

I was reading about backbilling but I'm not sure if it applies or how would applu in this case?

So you have received a final bill from a former energy supplier. You say you don't think you should pay the bill, despite you agreeing it would appear 'legit'.

Could you explain your reasoning behind that thinking please?

As you rightly suggest, debts don't usually just disappear by just ignoring them.

£270 accrued debt would seem quite large based on the fact they only supplied you a few months (about 12 at the most by your account). Is this something similar you have experienced when switching from the other suppliers you have done in the meantime?

If not, then how do you think the £270 is 'legit'?
Or did you realise when switching to other, subsequent suppliers, that you had vastly underestimated your consumption when you first applied to EE, which you corrected when applying to others, hence why you have ended in in significant debt to EE?

Or if you have ended up in similar debts to other suppliers, then that would indicate you are vastly underestimating your consumption. If this is correct, then how have you handled the other suppliers final bills? By using inaccurate assumptions of annual consumption, then the output of comparison sites could be very misleading for you.

In regards the back billing rule, as you will have read, this is a voluntary code - the legal position is that a creditor has 6 years (5 years in Scotland) before a debt becomes 'statute barred'.
As regards the voluntary code, all suppliers abide by it (or the spirit of it) but each case is handled on it's own individual merits. Having read the article, if you would like the supplier to consider whether or not it applies to your case, all you can do is ask the supplier to consider it giving the reasons why you feel it appropriate.
(Ultimately, if you and the supplier fail to agree, then you can ask the independent ombudsman service to adjudicate for you)

System

kelda_shelton wrote: »

So, what would you do?

I'm guessing it would be a bit hopeful to think that if I just ignored it, they would forget!? :P

I was reading about backbilling but I'm not sure if it applies or how would applu in this case? https://www.energy-uk.org.uk/publication.html?task=file.download&id=5220

For The Back Billing Code to apply, there has to be some interaction between the customer and the supplier. For example, you have repeatedly asked for a Final Bill that hasn't arrived.

Clearly, the supplier has failed to notice that your final bill payment was declined. Having now noticed this, the supplier has a legal right to seek payment for an outstanding debt as stated above. You could just ignore the supplier's request for payment but, before you do, I suggest that you consider the possible consequences of doing so: a trashed credit rating, debt collectors, CCJ.....

FWiW, my advice would be to check the bill; speak to the supplier and ask for a reasonable amount of time to repay what is owed. You cannot blame the supplier for the fact that their e-mails have been ending up in your Junk folder - nor, I respectively suggest, should you expect other energy consumers to cover your energy charges.