Add your feedback on energy supplier Extra Energy

Biggles

claremyers wrote: »

I've worked out my usage and they have been vastly overcharging me.

How can they be overcharging you? Your DD was based on your own estimate of your usage. If you've actually used less than you estimated, that's hardly their fault.

Catslovelycats

Biggles wrote: »

How can they be overcharging you? Your DD was based on your own estimate of your usage. If you've actually used less than you estimated, that's hardly their fault.

But they're overcharging me.
I'm 1 weeksaway from being with them a year. They stated originally I'd pay £63 DD a month but it's been £72 a month and I've had no luck getting it changed. I've received one email saying it will be reviewed and 1 phone 'advisor' saying it will be reviewed. Oh, and 3 promises of a bill within 5 working days.

dld2s

fussypensioner wrote: »

How utterly ridiculous that they are threatening bailiffs when you are £300 in credit. No debt collection company would be able to enter your house and take goods to the value of ...... what?

I am appalled that every time I re-visit this thread EE just seem to be getting worse and worse. I've happily moved back to EDF.

I'm nearly £1000 in credit with them and swirching from them on 1st of October, I got the threatening letter too, phoned them up and to give them their due the guy on the phone said ignore it and he would put a note on my file, only worry is they have a habit of ignoring whats on file

busybee100

Opted for GB energy but just thought their suggested 25 days to switch is before the end of my contract with EE (31st October). Have I read somewhere 49 days before the end of contract is ok?

Victor_Delta

dld2s wrote: »

I'm nearly £1000 in credit with them and swirching from them on 1st of October, I got the threatening letter too, phoned them up and to give them their due the guy on the phone said ignore it and he would put a note on my file, only worry is they have a habit of ignoring whats on file

If I were in your shoes, my 'only worry' would be how long it's going to take to get my £1000 back from EE... Their track record on refunds is abysmal.

Victor_Delta

busybee100 wrote: »

Opted for GB energy but just thought their suggested 25 days to switch is before the end of my contract with EE (31st October). Have I read somewhere 49 days before the end of contract is ok?

Yes, absolutely correct.

In accordance with new Ofgem regulations, suppliers must send you notice about your plan's upcoming end date 42 - 49 days before the end of your plan. EE's notice is very clear and includes the following:

• You can swap tariff or switch supplier up to 49 days before your contract ends without incurring an exit fee

System

busybee100 wrote: »

Opted for GB energy but just thought their suggested 25 days to switch is before the end of my contract with EE (31st October). Have I read somewhere 49 days before the end of contract is ok?

Provided you didn't apply to switch more than 42 days before the 31st October then EE cannot charge an exit fee/s. They have an Ofgem obligation to inform you that your fixed tariff is coming to an end 49 to 42 days before your contract ends. The time it takes for the switch to go through is not a factor.

System

catslovelycats wrote: »

But they're overcharging me.
I'm 1 weeksaway from being with them a year. They stated originally I'd pay £63 DD a month but it's been £72 a month and I've had no luck getting it changed. I've received one email saying it will be reviewed and 1 phone 'advisor' saying it will be reviewed. Oh, and 3 promises of a bill within 5 working days.

The monthly DD amount is not a fixed amount. Energy companies base your DD amount on 2 years of historical data for your property. This data known as the Estimated Annual Consumption (electricity) and Annual Quantity (Gas) is given to the supplier on switch. EE's FAQs state:

When will my Direct Debit payments by re-assessed?

Based on industry data and the meter readings you provide, we'll automatically re-assess your Direct Debit payments every six months to ensure that you're not accumulating too much credit or debit on your account. Your six monthly statement will reflect any changes made to your Direct Debit payment amounts.

How can I make sure my Direct Debit payments reflect how much I actually use?

When you submit meter readings, they're taken into account in the generation of your statement. In addition, functionality on My extraenergy is currently being tested to allow customers to provide meter reads and request a re-assessment of their Direct Debit amount, so their payments accurately reflect their usage.

Victor_Delta

catslovelycats wrote: »

But they're overcharging me.
I'm 1 weeksaway from being with them a year. They stated originally I'd pay £63 DD a month but it's been £72 a month and I've had no luck getting it changed. I've received one email saying it will be reviewed and 1 phone 'advisor' saying it will be reviewed. Oh, and 3 promises of a bill within 5 working days.

You say they are overcharging you but have you done a simple calculation based on your actual usage to work out if that's really the case?

If so, and it shows you should be paying less than £72pm, call the billing team and ask them to amend the DD - and be persistent until they do! That's what I did and, when given the evidence, they agreed and amended my DD.

busybee100

Thank you both, one less thing to think about.

I plan to cancel my dd before the next payment is taken which should mean I owe them £20 or so.