Add your feedback on energy supplier Extra Energy

molerat

Why are you contacting them to change ? Why has your rate gone up ?

System

peenie57 wrote: »

I've been with these people for about a year and now want to change. I have e mailed them 4 times and waited over an hour on the phone during 4 attempts. Now my rate has gone up and I can't get in touch with them

Hi. If you are talking about switching suppliers then there is no need to contact your existing supplier. Choose your new supplier and it will manage all aspects of the switch. Your new supplier will ask for meter readings. These will be passed onto your existing supplier who will produce a final bill.

molerat

Mikey17 wrote: »

HURRAH two days after contacting the ombudsman, they called me today, and told me Extra Energy have agreed to refund my money. I cannot believe it, after three and a half months of lies, incompetence, and !!!!!!!! from this decietful sham of a company, the ombudsman have sorted them out :T
Three cheers for the ombudsman, hip hip hooray, hip hip hooray, hip hip hooray :j:j:j:j:j:j

Don't count your chickens until the £s are in your bank account.

Mikey17

molerat wrote: »

Don't count your chickens until the £s are in your bank account.

Quite right, that occured to me too..They have 28 days apparently. Fingers crossed. Will let the forum know

molerat

Meter read submitted to Eon & EE. Leaves my account 43p in credit.

Victor_Delta

molerat wrote: »

Meter read submitted to Eon & EE. Leaves my account 43p in credit.

Why leave any money with them at all - it could be ages before you get your 43p back...!

I arranged my transfer to (hopefully) leave me owing them a pound or two. It doesn't really give them any greater incentive to produce the final bill but makes me feel a lot better!

luvlyn46

Extra energy offer good tariffs but their customer service is terrible. BE AWARE if you are renting and have to move property they will charge you £25 per service for this even if you want the service at the new property. This is because they end your contract with them and start a new one. The extra £50 for doing this basically makes their charges expensive. I would score them 7 for charges but 1 for customer care. 2 weeks of trying to get through to them. 10 minutes at a time. I tried all different times in the day and different days.

ianG

EE have just sent me a nasty letter saying that as my DD did not go through they are charging me 12 quid. I stopped their DD as it was over twice what it should have been. They also say the next reminder will cost me 17.50!

I am on hold as of now.

What do you do with these sharks?

molerat

I am now a customer of EON. I await my bill and refund.

Maxwell007

ianG wrote: »

EE have just sent me a nasty letter saying that as my DD did not go through they are charging me 12 quid. I stopped their DD as it was over twice what it should have been. They also say the next reminder will cost me 17.50!
I am on hold as of now.
What do you do with these sharks?

Iv been there with EE, I was on hold 45mins just to sort out the same issue, iv sent like 3email telling them not to contact me unless your sending me a Final Bill, iv told them why i'm leaving when i'm leaving, date of my switch, date and why I cancelled my DD, the number of times and dates Ive called and could not get throw blar blar etc etc


They are JUST pants on all levels just switch way as fast as you can.


my switch is due to be completed in 5days time but im sure im in credit by £50, so im doing as much as washing as poss and the heater is on a little bit more and for longer hahaah