Add your feedback on energy supplier Extra Energy

Biggles

tuggy12 wrote: »

I've just noticed that the £12.00 Government Electricity Rebate, which was credited to my account on 13/10/14, has been debited on 20/03/15
Has this happened to anyone else?

Several. Read back a couple of pages (starting #1071, I think).

Walaboobah

Just did a Comparison and EE came up £200 less per annum than my current EDF Blue Price Promise March 2016 tarrif

However, having read the last few pages of the thread, I don't think i'll bother switching and wait until I can get a better deal with EDF!

glantawe

Last October 2014 I received a £12 refund from Extra Energy. Now March 2015 Extra Energy took the £12 back.
Net gain to me Zero. I contacted by phone to be told my account was correct and the £12 is to help me through the winter.
Is it me or is some thing wrong with Extra Energy?
Any assistance or suggestions would be welcome. Thankyou Dave Davies . Merthyr.

fussypensioner

gren05 wrote: »

I have just this second come of the Phone to the newly set up Complaints Dept @EE.

Although at the bottom of my Final Bill it said that my credit of £279 would be paid into my account on the 12th March......they have now informed me that it should be in my account by the 6th April?????????????

When I challenged them & asked was this definite.....Guess what response I got?????????

No was the answer it was not definite. But if there was a problem they would call me!!!!

What sort of problem could there be I asked?....Reply....''Your Bill might be revised''......................

As you can Imagine ....I let them have it!!!!!!!!!!!!

I give up.......I am now going to try & chill somewhere . 12 weeks running & their incompetence just gets worse!!!!

This is ridiculous nobody should have to put up with this sort of treatment.

Snowbelle

I rang to ask why they had taken the £12 back - the girl checked with her manager and said she needed to do an email to another department and they would let me know. I asked again why this had happened and she said she did not know. I also asked when I will be getting a bill and was surprised when she said my bill would be ready in my "portal" in the next few days but they were just manually checking them.

MABLE

UPDATE UPDATE

My bill will now be ready tomorrow. Brilliant news. Had a great team working on my behalf.

fussypensioner

MABLE wrote: »

UPDATE UPDATE

My bill will now be ready tomorrow. Brilliant news. Had a great team working on my behalf.

Do hope you won't be disappointed yet again..

Catslovelycats

Snowbelle wrote: »

I also asked when I will be getting a bill and was surprised when she said my bill would be ready in my "portal" in the next few days but they were just manually checking them.

This must be in their script. i was told the same last Monday. no sign of it a week later :rotfl:

Snowbelle

catslovelycats wrote: »

This must be in their script. i was told the same last Monday. no sign of it a week later :rotfl:

Think you are right. I'm not holding my breath.

MEMBER02

tuggy12 wrote: »

I've just noticed that the £12.00 Government Electricity Rebate, which was credited to my account on 13/10/14, has been debited on 20/03/15
Has this happened to anyone else?

just checked my account(switched in december)and £12 goverment rebate as been debited too,im no longer with this sh*t company and was £382 credit but now im only £370 credit now,what right have they to debit my credit!!!!!:mad: