MSE News: TalkTalk plans phone, broadband and TV price rises

Herbalus

funkygibbonuk wrote: »

The website shows line rental for 12 months at a cost of £126 so if I get this as part of a new order, am I protected against the line rental price increase?

For the next 12 months, yes. If you buy 12 months line rental, then you have it for 12 months and don't have to pay any more.

After those 12 months, when you have to buy more line rental, you will have to pay whatever the price is then.

Ratstjohn

Just joined TalkTalk this week. Still think I have got a good deal as paid the £126 upfront line rental and my monthly payment is discounted for 6 months so even with a price increase I will be on a much, much better deal than Sky who have just kept putting prices up for my tariff. Also have inclusive calls that allows me to call 0845 and 0870 numbers without extra charge.


Very impressed with the switchover and clear communications. My switchover from Virgin media to Sky, 3 years ago, was a total nightmare. I realize the TV view box is not going to be as good as Sky's but I have free films for 3 months and I'm not a big TV fan - anyway most of the extra channels are just utter hogwash.
Must say my broadband is much faster too - so at the moment I am a happy bunny!

elusive_lady

Why should I have my phone and broadband charges increased to accommodate Talk Talk's T.V. services when I don't use them?
Let users pay for the actual services they use.
I like Talk Talk and felt they were a fair company before this.

VisionMan

Ectophile wrote: »

And I was just about to switch from BT to TalkTalk because their deals looked so good.:sad:

I could still save money compared with BT, but I would be lumbered with TalkTalk's crummy YouView box that can't record anything. I was looking at their Plus TV package with the proper box that can record, but the price of that seems to have gone up the most.

BT don't seem even remotely interested in haggling this year. In the past two years, I've been offered a £6/month discount to stay with BT. I've been offered absolutely nothing this year.:mad:

You can use a retail or BT YV box to record the TT TV channels. Bizarre but true.

Did you threaten to cancel with BT to get the required discounts?

VisionMan

elusive_lady wrote: »

Why should I have my phone and broadband charges increased to accommodate Talk Talk's T.V. services when I don't use them?[/B]
Let users pay for the actual services they use.
I like Talk Talk and felt they were a fair company before this.

Even with this second price increase, they are still the cheapest out there. Check it and see.

Caddyman

elusive_lady wrote: »

Why should I have my phone and broadband charges increased to accommodate Talk Talk's T.V. services when I don't use them?
Let users pay for the actual services they use.
I like Talk Talk and felt they were a fair company before this.

You wait until your line rental charges increase more and more because people like me are dumping the landline in our thousands. The money has to come from somewhere. Certainly, none of the increased line rental charges are being used to upgrade the telephone services where I live and even when we do eventually get them, it won't be cheap I bet.

Landlines are becoming less and less popular amongst new homeowners. Fewer people want to be tied into contracts with big penalties if you want to leave early and if you live in a non fibre optic area like I do, slow internet speeds and a pretty poor service all round.

I would have retained TalkTalk's services if they provided a broadband only line with a suitable discount on the line rental aspect, however naked ADSL services (broadband only telephone lines) are not available in the UK for some odd reason and the communications regulator seemingly has no appetite for forcing the telecommunications industry to provide it.

I think you are right though, those customers who do not take the TV/mobile phone packages that come bundled with internet access, probaby are subsidising those that use the services. I can only recommend if you have a viable alternative as I mentioned in a previous post, of breaking the bonds of a landline telephone package. It is extremely liberating and at least no one is now selling my telephone number to whomever they want and no more insanely stupid calls from people in call centres thousands of miles away.

Guesthouse

We took the plunge 2 years ago.

Line rental upfront, anytime calls and an average 16mb download speed - fibre not available yet but that speed suffices for streaming stuff - with no cap.

We're not big sports or movies fans and there's more to life than watching TV, so we use a FreeSat box and daughter got a NetFlix account as a present to keep her happy.

Total damage £15 per month. We use the unlimited download watching stuff online and also the anytime calls to landlines and 0800 numbers.

Would I upgrade with them or renew when the time comes? Maybe, but as above...I don't want to pay for a TV package I don't use (and that goes for BT, SKY & Virgin too) and fibre isn't available yet.

VisionMan

Caddyman wrote: »

I've now gone MiFi, straight off a communications mast just a mile line of sight from my house. Instantaneously, broadband speeds four times faster than the old landline and soon to go 4G. I'm paying £15 a month for 10gb.

Your paying £180 a year for only 120GB per annum? Sounds great. :cool:

Caddyman

VisionMan wrote: »

Your paying £180 a year for only 120GB per annum? Sounds great. :cool:

Yup! That's right, you've got the figure exactly right. Had you actually bothered to read my posts though, you would have seen that I said my internet speed is now four times faster than the landline was, plus I'm not tied into a 12 month or longer contract with a phone company providing in my view, a poor service. I am now on a 30 day rolling contract, so no great shakes there. Further bonus, I no longer have a landline, so no more idiots phoning me at all times of the day trying to sell me rubbish or telling me my computer has a virus.

So yes, I no longer have ahem 'unlimited' broadband, but having studied our old landline broadband phone useage, it never exceeded 9GB a month anyway. For those people that don't pay the line rental aspect 12 months up front, then at £16 a month, that's £192 a year for just the privilege of having a landline connected to the house before you even start paying for the extra services. Honestly, does anyone think that is such great value? So £180 a year for what I actually use is far better value in my opinion.

mm_80

I'm a talktalk tv customer and I want to cancel as I'm fed up of the awful service! I keep reading that I can cancel within 30 days of them informing me of the price increase, however OFCOM states this is for contracts starting in Jan 14. My contract is 18 months old, so will I be able to cancel or not? So confused!!!