ERUDIO student loans help

pbs84

if you are going do that then add

http://forums.moneysavingexpert.com/showpost.php?p=68188729&postcount=3963

Should you refuse deferment I will be seeking an order in the County Court to enforce my right to deferment under the loan agreements and regulations.

be prepared to back up words with deeds though

Pluthero

And Pbs84 did you get deferred?

Lungboy

pbs84 wrote: »

if you are going do that then add

http://forums.moneysavingexpert.com/showpost.php?p=68188729&postcount=3963



be prepared to back up words with deeds though

I'm not sure I want to include threats of court on my very first letter, but I'll definitely keep that for later, thanks.

Edit: for future reference, would it be the small claim procedure that I'd need to follow?

eroneo

Lungboy wrote: »

I'm not sure I want to include threats of court on my very first letter, but I'll definitely keep that for later, thanks.

Edit: for future reference, would it be the small claim procedure that I'd need to follow?

If you do not threaten court action they will just fob you off and assume they are right. You will either have to keep paying them or face their arrears process. If you default by missing payments, they may ask you to repay the loan in full and you may never be allowed to defer again or cancel the loans with old age.

If they take payments against your will and you complain, you will be in a strong position to bring a claim to the small claims court to get a refund. Send the pre-action letter, issue the claim and get your money back.

If they have not taken money, it might not be as easy to use the small claims court.

If you are very poor and have no assets, you may qualify for legal aid.

Brooker_Dave

But you'd claim for the arrears via am action for breach of contract?

No need for legal aid in the small claims court surely?

halfpricedebt

No sooner have Erudio offered me £100 compensation for their incompetence, they have now called me this morning to "discuss arrears on your account."

Trying to understand how this has happened when I've successfully deferred for 15 years and when I have had to make a payment I have made it on time.

What the hell have they charged me arrears for?! I paid them precisely to stop this happening and they've charged me anyway?!?

I'm so furious!

fermi

So no arrears exist? You have always paid or deferred in time?

Another formal complaint. Threaten them with the FOS again.

halfpricedebt

Yep, always deferred on time and payment was made day before by debit card over the phone.

Written to ombudsman using their online form. I'm completely furious. Who do they think they are? I'm even less likely to pay them the full amount now.

fabianess

Hello,

Looking for some advice and guidance...

Took loans out in 97 98 & 99 and have deferred every year. Deferment ran out in May this year, so I applied again believing I was under the threshold, but it has come back that I am some £16 over.
I rang erudio to tell me how they had calculated this and I wanted to check this because their form is a bit misleading I think.

Income from rent - on the form this is advised as the net figure. So on the form I wrote in the rent figure split by 50% as joint with my husband less mortgage interest and the figure that is taken by the lettings company, again split by 50. This is what I provide for the taxman. Erudio don't see it this way and will only class the net figure as what is paid into my bank account directly, which is only the rent less the letting agents fee. This is a misleading interpretation based on the form? Or is this just me?

Please can someone advise me on the relevant month. Is this the month before the deferment is due to start? I sent Erudio payslips for Jan Feb and Mar, not having April's available. On the Feb payslip I received a one off £199 bonus. They have taken this bonus and divided it across the year to work out my monthly income level. I thought that deferment is based on income for the coming months not the past. I won't be getting a bonus of this nature again, this is the first in 15 years! Again just some clarification please.

Finally how are payments on a four weekly basis calculated. The rental income I wrote down as monthly, they have advised that the payments are 4 weekly, fair enough, and are calculated as income x 13 divided by 12 to reach their final figure for the monthly income total . Is this correct?

Thanks to anyone who can help, if I have to pay it back fair enough, but don't trust Erudio, so just wanted to check.

Lungboy

Well, I sent off my evidence plus cover letter this morning (recorded of course). I'll email too when I get home. Now to wait and see how long it takes for them to reject it.