ERUDIO student loans help

Lungboy

They might not do anything, but it would look better in court wouldn't it to show I'd exhausted every avenue?

anna2007

Lungboy wrote: »

They might not do anything, but it would look better in court wouldn't it to show I'd exhausted every avenue?

As your court claim would be for performance of the contract, you should be ok to sidestep the ombudsman and go straight to court, given that FOS won't even consider the legal side, only what's fair and reasonable. The Erudio cases published by FOS would support this if any questions were asked by the court.

I got a reply from the FOS adjudicator on my second complaint, errors in the annual statement. I've been offered £150 in full and final settlement, but Erudio say they can't provide an amended statement (despite the fact that they already did before it went to FOS, but they only fixed the interest rate and not the other errors). The adjudicator seems to accept Erudio's BS, and says he can't force them to provide an accurate statement.

The only positive with FOS is that it hopefully costs Erudio money, but if you actually want things resolved, best go the court route and save yourself the headache of FOS.

anna2007

erudioed wrote: »

Some of those quotes by Osbourne are inaccurate. Such as 'returning' Government investments back to the private sector, which suggests thats where the original money came from. My own assumption is that cash came from the tax payer, which means "returns" is double speak for transfer of wealth, the age old war we are all fighting, whether we know it or not!

Gideon's scheme seems to be an offer to taxpayers to purchase shares in the stake they already own/paid for? And when the shares are issued, they'll be hugely oversubscribed as the public scrambles to buy them up, the share price will plummet, and the banks cream off as profit the difference between the listed price (before it plummeted) and the actual dividend (which turns out to be near to eff all). Taxpayer is shafted three times over and the banks profit again... go George!! I'd feel safer buying shares from Del Boy and Rodney.

Lungboy

Just a thought, will that new Resolver software help?

I think I might write a letter to my local MP too, he's new and young and hopefully he might see it as worthwhile, particularly with the plans to sell off the rest of the loans.

edit: How can I find out how many payments are left outstanding on my loan? Do I need to contact Erudio or will it be in my paperwork somewhere? I think I've paid about 20 months or so, and as I have 6 loans I should have started with 80.

anna2007

Lungboy wrote: »

How can I find out how many payments are left outstanding on my loan? Do I need to contact Erudio or will it be in my paperwork somewhere? I think I've paid about 20 months or so, and as I have 6 loans I should have started with 80.

I only found out for sure when Erudio finally complied with CCA request and provided a statement showing all payments/charges since the loans were taken out. Realised after that the last statement from SLC shows monthly payment due (if not deferred), so if you divide your outstanding balance by that monthly amount, it gives you the number of remaining payments. But if you've made payments since to Erudio, you'd have to deduct them to get the remaining number of months.

Hope that makes sense... it's late!

gardenia101

anna2007 wrote: »

...I got a reply from the FOS adjudicator on my second complaint, errors in the annual statement. I've been offered £150 in full and final settlement, but Erudio say they can't provide an amended statement (despite the fact that they already did before it went to FOS, but they only fixed the interest rate and not the other errors). The adjudicator seems to accept Erudio's BS, and says he can't force them to provide an accurate statement.

The only positive with FOS is that it hopefully costs Erudio money, but if you actually want things resolved, best go the court route and save yourself the headache of FOS.

Not been on the thread for a while as life has just been too busy. Bit baffled as to how FOS can't "force them to provide an accurate statement" - someone remind me what is the point of FOS again? I'm having a similar trying time with FOS about their inability/unwillingness to force Erudio to be able to provide their paperwork to me in large print; apparently its good enough for Erudio to say that they don't have the systems in place to provide large print.... Just waiting for FOS to suggest that I get someone else to read letters detailing my personal financial information & get someone else to complete the paperwork for me :rotfl:

I'm taking advice from the RNIB, who are disappointed with FOS's replies to me so far. I'll wait & see what FOS reply again.

I'm deferred until 6/17 thankfully, before I need to jump through whatever hoops Erudio have put in place by then - seriously hope FOS will have come to a sensible decision before then.

Lungboy - you could try asking Erudio for the information.... I've asked on 4 different occasions (by letters which they've signed for) when my loan is due to be written off (assuming I'll still be deferred by the time I'm 50, which is very likely). Not a single reply to my question - they either ignore the letter completely & don't reply at all, or ignore the question. Makes me wonder what else they have up their sleeve about manipulating write off dates; or am I too cynical?

Good to see Jonez had his/her loans written off correctly :T What a relief for you that you never have to deal with them again!

thin_king

thin_king wrote: »

My trust/patients in erudio is wearing even more thin. Today, after calling 4 times regarding an offer I placed to settle at 2/3's a month ago, I finally received a call to say it had been agreed. I then asked for reassurance that it would be taken as full settlement and if my credit record would be marked as such - I was then told that no credit agency would even be notified - directly contradicting the partial flag I was informed about 2 weeks ago! Anyway I asked the settlement to be confirmed in an email which he agreed, so I will at least have something solid as proof. The thing that concerns me the most though is I was then called back 10 mins later by the same chap apologetically asking for information on how I planned to source the money to pay the settlement - is this common practice/any of their business?

I think I can now safely say they are a bunch of scamming bullsh*tting scumbags. Phoned AGAIN today, making it a nice half dozen on the same subject, and was told that my offer was in fact still with head office and not agreed at all as promised on Friday! I lost it! I can’t believe the length they are going to, to get me to the end of my deferment period so I’ll be forced to start paying back monthly! These people should be banned from debt management and the tories should be held to account for putting us in this situation in the first place!

fermi

Honesty I'm not surprised. Considering that these loans cannot even be written off in something as final as bankruptcy etc, I do wonder at them agreeing to any F&F.

Bungaroosh

Hello everyone.

Brilliant that there is a place like this where people are kind enough to give advice to others in their dealings with Erudio. I had somewhat of a palaver last year, in that I resented the highly invasive form compared with the SLC's and tried sending Erudio the required three months' payslips with a covering letter. They would not allow deferment without the form and with the back-and-forth of letters it took until July for them to grant deferment (after I eventually sent in a partially filled-out deferment application form.

Before deferment was confirmed, they took a direct debit even though I had not set up any direct debit with them. I got my bank to refund me via the direct debit guarantee but on the statement from Erudio received in September, they listed this reclaimed direct debit amount as "arrears".

I have two main questions that I'd be very very grateful for some perspectives on.

1) Has anyone managed to get written confirmation of deferment from Erudio this year while leaving some of the invasive questions on the form unanswered? (Last year I filled in the bare minimum of the form -- i.e. income, employer and ticked for address as per covering letter).

2) Has anyone been successful in getting an unfairly applied "arrears" amount removed from their account? (In hindsight I should have tackled this back in September. I imagine I should write a formal complaint to them setting out the details and then get on the FOS if they do not respond satisfactorily.)

Many thanks again for any pointers!

Bungaroosh

PS My loans are from the early 90s.

BaffledByErudio

Hi, Bungaroosh,
I see you asked this a couple of days ago and nobody has replied.
Thought I'd chip in with the very little I know.
Don't know about your arrears situation - I'd probably seek advice from a debt advice service and appeal/plead with Erudio.
But on the below...

Bungaroosh wrote: »

Has anyone managed to get written confirmation of deferment from Erudio this year while leaving some of the invasive questions on the form unanswered? (Last year I filled in the bare minimum of the form -- i.e. income, employer and ticked for address as per covering letter).

I'd say yes and no. They seem pretty adamant about signatures this year. I recall last time, they relented with some folk and just asked for the evidence and statement (as long as it was on their form), but didn't demand a signature.
While you probably won't get away without signing their form, you can certainly cross out bits you don't agree to or feel is not applicable.
As they vary in how they respond to us individually, I can't promise it would work for you, but the only bone fide information I gave on my form was my employer, my salary (with payslips included), confirmation of my address and a statement that they do not need any bank details, as they already have them from last time. I also crossed out the CRA/ fair processing blurb and said I agreed to no changes to my original contract.
Oh, and I signed it.
They deferred me quite rapidly. Whether they take any notice of my irritation at their CRA threats remains to be seen!
Hope that helps.