ERUDIO student loans help

fermi

stresshead70 wrote: »

I have just come home from work to one of these delightful letters too! I can't believe the trouble I've had with Erudio this year. Just like many others on here I had trouble initially with the deferment forms, they kept saying they didn't have adequate evidence despite the fact it had been sent to them. Anyway, sometime in the summer they eventually agreed that I was entitled to deferment (I earned less than £6,000 last year, so it doesn't exactly take a genius to work it out). Then a few months ago I received the letter about interest issues, which I didn't really understand but as the letter seemed to be telling me it was in hand, I tried not to worry. But now despite the fact that I have never ever earned more than 11,000, they are claiming that I am hundreds of pounds in arrears. I'm just not sure I can cope with anymore of the stress. The thing is, even though I know that I cannot possibly be in arrears, as I have been entitled to deferment every single year, I am now concerned that there claim that I am in arrears will affect my credit rating, which I have been carefully trying to avoid damaging, as we are hoping to buy a house later this year. This idiotic company could potentially scupper our chances of getting a mortgage. Not only that but with just days till Xmas, their timing could not be worse. I'm not much of an activist, but this has incensed me so that I feel something needs to be done, if anyone knows Russell Brand, get him on the case

Complain, as if it was their fault that it took so long to get you deferred, then any arrears - assuming they are genuine - are their fault and not yours.

Tell them that unless they wipe out the arrears and backdate everything as if they had never happened, you will be taking them to the FOS.

fermi

fermi wrote: »

Complain, as if it was their fault that it took so long to get you deferred, then any arrears - assuming they are genuine - are their fault and not yours.

Tell them that unless they wipe out the arrears and backdate everything as if they had never happened, you will be taking them to the FOS.

^^^^ That above applies to ANYONE who Erudio are now claiming have arrears due to Erudio's own delaying tactics, errors, or just bloody minded awkwardness or stupidity.

Zingara

stresshead70 wrote: »

I have just come home from work to one of these delightful letters too! I can't believe the trouble I've had with Erudio this year. Just like many others on here I had trouble initially with the deferment forms, they kept saying they didn't have adequate evidence despite the fact it had been sent to them. Anyway, sometime in the summer they eventually agreed that I was entitled to deferment (I earned less than £6,000 last year, so it doesn't exactly take a genius to work it out). Then a few months ago I received the letter about interest issues, which I didn't really understand but as the letter seemed to be telling me it was in hand, I tried not to worry. But now despite the fact that I have never ever earned more than 11,000, they are claiming that I am hundreds of pounds in arrears. I'm just not sure I can cope with anymore of the stress. The thing is, even though I know that I cannot possibly be in arrears, as I have been entitled to deferment every single year, I am now concerned that there claim that I am in arrears will affect my credit rating, which I have been carefully trying to avoid damaging, as we are hoping to buy a house later this year. This idiotic company could potentially scupper our chances of getting a mortgage. Not only that but with just days till Xmas, their timing could not be worse. I'm not much of an activist, but this has incensed me so that I feel something needs to be done, if anyone knows Russell Brand, get him on the case

Stresshead, what date is on your arrears letter? If it is a June one, like mine, it is entirely possible you aren't in arrears. It just seems to be something they have to send out to comply with the CCA. If you were deferred and it was backdated after June then in June your account possibly was in arrears but when it got backdated it may have cleared.

That's my way of working it out anyway - my September statement showed £0 arrears and I'm not accepting that a letter sent out in December but dated June is going to over-ride that statement. I'm irritated enough that I am going to complain about it - it should have been made a lot clearer whether or not I am in arrears - I shouldn;t have to chase them up.

I certainly want it in writing that I have no arrears on the account.

Ah well, only a few more months to the deferment wheel starts turning again!

stresshead70

How odd. I have just checked my letter and the notice of sums in arrears part is dated 16th June 2014. I will obviously have to ring them as soon as I get chance on Tuesday but in the meantime I think it would be wise for me to find all the letters they have sent me this year and try and get something clear in my head first.

fermi

Could be arrears that have since been cancelled then, but they still legally felt they had to send the notice if they did exist at some point?

Anyone's guess it seems, as Erudio are hopeless.....

anna2007

Cook1e wrote: »

So are saying in the time it takes to get the incorrect arrears wiped the time taken creates more arrears under the CCA as they have to follow legal admin. So this circle could go on and on?

Erudio calling it arrears is a complete misnomer - if income's under the threshold and we've provided evidence of this before current deferment ends, it's up to Erudio to bring our accounts up to date in good time to reflect this. They like to call it arrears, but really it's just a reflection of their incompetence in the time they take, or the mind games they like to play.

If we've stuck to our end of the agreement, these arrears simply don't exist. It's nothing more than an Erudio scare tactic.

Brooker_Dave

I received an arrears letter today too, after my adventures forcing them to defer me without using their form. I'm not best pleased as they claimed they'd removed all arrears from my account.

anna2007

fermi wrote: »

There are references regarding debt collection of defaulted debts where on a disputed debt (e.g. you don't believe you owe it, amount is wrong etc) then they shoudl suspend collection activity while investigating the dispute. Even then, the account keeps running, accruing interest if applicable, and other normal things like that.

So if Erudio have invented arrears that you dispute, then they have to suspend collection activity? Isn't that the case for many on here, but Erudio have continued with the collection activity, threat of arrears, etc?

Or does that only apply if the account has reached default stage?

anna2007

Brooker_Dave wrote: »

I received an arrears letter today too, after my adventures forcing them to defer me without using their form. I'm not best pleased as they claimed they'd removed all arrears from my account.

I've not received one (yet), but sending these arrears letters out a few days before Christmas strikes me as particularly sh!tty - a new low for Erudio. Maybe this is normal practice for these companies, the DCA equivalent of "MERRY CHRISTMAS!", but it has seriously got my blood boiling, and I haven't received the letter (yet)... grrrr....

Brooker_Dave

anna2007 wrote: »

I've not received one (yet), but sending these arrears letters out a few days before Christmas strikes me as particularly sh!tty - a new low for Erudio. Maybe this is normal practice for these companies, the DCA equivalent of "MERRY CHRISTMAS!", but it has seriously got my blood boiling, and I haven't received the letter (yet)... grrrr....

I think they're more inept than anything else.

You have to understand that they're a shell company, they don't really exist, all outsourced, and when you go legal with them you discover quite how much of a nothing they are.

Don't let them get to you, they are just a facade looking for a quick buck.