ERUDIO student loans help

clairet707

rizla_king wrote: »

Complain to the incompetent retards and demand they cancel the arrears. Plus that you will be taking a complaint against them to the FOS.

do I complain by phone or letter or email? Some other posters say not to phone them?

rizla_king

Either or any, but I would always back it up in writing so you have the best paper trail.

2398

Scans of last four pages of DAF form to Dropbox.

As I am not allow yet to post URLs you have to work them out by adding following to DropBox domain:

/s/j1nfu09xmzkm6ex/DAFp3-r.pdf

/s/5p8tad88jv39bpb/DAFp4-r.pdf

/s/e49wgprasohr7d4/DAFp5-r.pdf

/s/tss6yb2l61jfh6c/DAFp6-r.pdf

Sorry I lost first two pages of spare clean copy I had, but thought at least last four pages these maybe of use to some. They are slightly cleaner scans than one TracyJ posted on page 71 of this thread.

I myself am awaiting Deferment with my account on hold pending decision. Already put in complaint about delay, and form asking for information they don't need, use of CRAs etc. Occasionally lost some sleep in run up to putting in Deferment given off putting form compared within SLC and what I found out about Erudio. Thanks to many posters on this thread.

clairet707

Really not happy now, had no reply to my email so I rang them, go through all details then get put on hold for 10 mins listening to the same irritating track on repeat.

Apparently the arrears are from 2013 when I missed a dd, I pointed out that I had had a deferment in place every year since 2003 and therefore couldn't be in arrears, all the woman kept saying was but the arrears are from 2013 over and over..

I asked why SLC wouldn't pick it up before if I was in arrears and she had no answer. So now I have to put my dispute in writing and find my annual statements from last year to prove I wasn't in arrears and they are making it up....

clairet707

Ive found all of my statements (inc those from Honours SL) and there are no arrears on any of them and my deferment has always been in place so now Erudio are either lying to me or making stuff up....

Ive rang Erudio back, spoken to someone different, he is now saying there are definitely no arrears on my account and this letter has been sent to a couple of people in error (yeah right!!)

I am getting so fed up of their lies...

2nd Erudio halfwit is now speaking to the first person I spoke to to find out why she told me there were arrears on my account

rizla_king

Erudio and their staff have proven themselves to be frequent liars. It's what debt collectors do. You have the evidence of that in front of you.

Write a complaint (sent by post and copied by email) saying that you can prove there are no arrears so you demand that Erudio remove them from their systems and stop hassling you. That you will be taking a complaint about their lies and incompetence to the FOS. That you will be reporting them to the FCA for deceptive tactics.

clairet707

suprise suprise, Erudio have wiped my 'arrears' as they were wrongly applied (due to their f*&^ up in communication with SLC in April when they took over my loans and messed up my deferment and took a dd in error (which I correctly got back)

Couldnt organise a p*&^ up in a brewery!

rizla_king

They couldn't, but I suspect some of that incompetence is not so accidental.

Good news anyway.

BaffledByErudio

I'm on my train journey home, so can't really type much, but just thought I'd mention I've seen, floating about on the net, a copy of the financial ombudsman's annual report of complaints against financial companies.
Someone asked on twitter where Erudio is on this list (it isn't on there) and the FOS response is that it won't appear unless there have been more than 30 investigated complaints. The list covers Jan-June 2014.
I find it very hard to believe there have been fewer than 30! But I'm losing the will to care anymore! The more it looks like blind eyes get turned and people/government/business cover eachothers' backsides, the more I fear we're merely pi$$ing in the wind over this whole sordid situation. I don't think anything will change!

fermi

BaffledByErudio wrote: »

I'm on my train journey home, so can't really type much, but just thought I'd mention I've seen, floating about on the net, a copy of the financial ombudsman's annual report of complaints against financial companies.
Someone asked on twitter where Erudio is on this list (it isn't on there) and the FOS response is that it won't appear unless there have been more than 30 investigated complaints. The list covers Jan-June 2014.
I find it very hard to believe there have been fewer than 30! But I'm losing the will to care anymore! The more it looks like blind eyes get turned and people/government/business cover eachothers' backsides, the more I fear we're merely pi$$ing in the wind over this whole sordid situation. I don't think anything will change!

It takes the FOS longer to complete that you might think. PPI backlog and all that. Plus someone said many may be on hold.

So could well be less than 30 completed until then. With sheds loads likely to go on the stats in the next 6 months. I would imagine Erudio would be high on the tables for the end of year.